Quote:
Originally Posted by RP54
They have been doing much better than this lately. This was one of the worst I have seen since they opened. I think this was just a very bad night and the staff got overwhelmed. I would avoid the place next Thursday since Mike said he expects the same situation.
I think because the room is so small and that they are on 2 floors makes it more difficult to manage than a room like the Borgota. It's difficult for the staff to move freely around the room, especially when they are this crowded.
If you look outside you can see that the roadway limited the amount of room they had for an addition so they had to just cram tables in a small space.
Hopefully when the Horseshoe opens it will take some pressure off this room.
I am inclined to agree in parts. Given their unique challenges they will struggle.
HOWEVER, some of the floor guys are among the laziest I have seen anywhere. The brush is doing their job according to the training/policies and need support from floor people.
Often I see the floor chatting away with each other instead of proactively moving a long list while my table has a couple of spots open. I only noted 2-3 that were like this and they are definitely in the minority. But they are a choke point that makes things worse and overwhelms the whole room and everyone else.
One possible solution - assign floor to specific areas/tables/games. That way they are responsible for only that part and can refer people to relevant floor when needed.