Quote:
Originally Posted by Reservoir Dog
Trip Report:
Came over from Houston for a couple days to check out the room... Grades from a journeyman whose been in over 50 US poker rooms:
- Room ambiance (sights) [A]: great location for general people watching and TV's are well placed. Lighting just about right. Pluses for location near to bathrooms and drink station.
- Room ambiance (sounds) [B-]: since it is open to the casino floor, the noise level is pretty high (esp. the front tables).
- Table comfort [B]: nice chairs, new tables with cup holders. Only complaint is the space between players is cramped. Table spacing seemed OK (not much bumping).
- Dealers [C]: there are a few decent ones. But, overall the crew needs some work. I would say that, on average, there was 1 misdeal per 45 min. Dealers not all on same page with rules, etc.
- Management [B]: Generally sensed they were still ironing out a few things. It doesn't help that they act as cashier and must unlock their drawer and sell/cash chips for each player. The system of text notification (vs. paging) seems to delay filling open seats (i imagine people on the list venture out further since they do not need to listen for their name).
- Players (i.e. action) [B+]: Seemed to be a mix of old vets. and visitors. The room location seems to help bring $ to the games. If one plays proper limit w/kill strategy, there is $ to be had.
- Waitresses [B]: No real complaints. Service was decent throughout the day.
- Food [C+]: To be fair, i only ordered from the table side menu once (cheeseburger). Average quality at pretty high costs, and took forever to come out. You can apply your player comps. to the order.
Overall, its a nice step up from the Isle of Capri... I'll be coming back.
Great feedback, much appreciated. If I may throw in my two cents:
Noise levels: probably not a whole lot we can do right now, we'll see what happens though. The most frequent suggestion is to glass in the room. The one thing we don't want to do from a design standpoint is to make the room appear to be completely separate from the casino.
Dealers: In my opinion, lots of good ones and a handful that need work. They will improve and we'll try to give them the tools to do so.
Management: Cashier issue being worked out. I agree, it is a cumbersome task for the supervisor to act as the cashier. Text messaging system as well, working on it. But it is the method we will continue to use, just needs refining.
Again, thanks for the report. If you have any other suggestions I'll gladly take them.
Kim