You are unable to rebuy at the table as of a recent policy change. I have played in over 50 card rooms across the country. This is a first for me.

Highest rake in the country, worst dealers and customer service in the country. Great job!

That's an unfortunate change. I remember having seen it before in Michigan but I dont recall anywhere else off the top of my head. It's a terrible policy.

Hollywood casino, Perryville Indiana. No rebuys in cash games at the table. At one time, this room was one of the biggest and most active in the USA.
Players pretty much bought two or three buy-ins at the cage, in order to avoid "the walk of shame".
After a while the casino did allow dealers to color down players chips, and/or have other large stacks color down people who re-bought out of their pocket with greens or blacks.

Per Federal 'crack down' they are instructing casinos to limit the number of employees who have contact with cash. Yes, it's strange that there is no change in how the pits handle cash, but there has been a wave of enforcement that has affected poker rooms. The feds have the ability to lean on casinos with this one since cash is a federal note. The issue is being able to trace counterfeit bills better. I assume they also wanted to squash 'cash plays' in the poker rooms as well so that the high stake players have to go to a cage to get cash.

Dealers can still do chip exchanges but are supposed to frown upon even Player to Player transactions away from the cage. This drastically affected one of my rooms that was still allowing cash at the table. They don't want counterfeit bills going into a pot and/or hindering whatever creative money laundering schemes may be going on. GL

Do they allow $100 chips at $1/$2? That wouldnt be too bad if people can keep several $100 chips in their pocket for rebuys.

No.

I thought it was like that, or at least at one point, but didnt know if it was still that way. If they dont allow rebuys at the table, I think letting players use $100 chips would help out. I suppose they could keep some $25 chips in their pocket instead.

Jack terminated the poker room manager last night. Here’s to hoping some new blood can bring some fresh and new ideas to the room. I hope the new person actually interacts with the customers.

Hopefully that will build momentum quickly like Bitcoin. It needs a strong series coming in like a MSPT or even better a WPT stop or something to bring excitement in.

Jack, when it was Horseshoe had the potential to be one of, if not the best stop on the WSOP circuit.

Attended the one and only circuit stop they hosted. Was run very well in the spacious convention area upstairs. Cash games downstairs were great. Players received voucher for lunch/dinner at a makeshift cantina, food was good.
Balcony overlooking an outdoor concert area was used by players for breaks, smoking etc.

But the thing that, over time, would have made Horseshoe Cinci circuit stop so good is Cinci and the area across the Ohio River, Newport/Covington. Lots of hotels super close. Amazing number of great bars/restaurants within a five minute drive and some easily walkable.

In other words, the location of the Casino in Cincinnati is amazing, way better than any other casino in five state area. Only Rivers Pittsburgh comes close.

So sad they couldn't make the circuit stop there work. Rant over/

Any tour should jump at a chance to go to Cincy. MSPT just started at Jack-Cleveland, so maybe but MSPT has a pretty full calendar. HPT could play ball as well. Only the WSOPc has a 'series' attached to it's ME typically but just getting the ball rolling down there again would be nice for your player pool. GL

The casino is not allowed to run these tour stops. The Ohio Gaming Commission stated that since the HD cameras were not installed in the ballroom, can’t us the ballroom. The poker room is not big enough to host a major stop.

Doubtful HPT will be in Cincy. Penn Gaming is merging with Pinnacle (owner of HPT).

It's a shame Jack cant figure out something to get a tour stop. Jack is in a much better location than Belterra (HPT), Horseshoe Southern Indiana (WSOP) or Hollywood (when they had WPT). If they were to ever get another shot at a tour, I think it would be the most successful one of all the casinos in the area.

Don't think Belterra will have HPT after Penn's merger either. I think Belterra is already a Boyd property now.

Interesting you say that... Yesterday I was thinking the HPT usually has a stop at Belterra in the Fall, and I went to look at the HPT schedule and didnt see it. So I believe you are right.

Wonder who is in charge of the room now? I'm not gonna bash the old manager because I don't know how much of what goes on in the room is his decision but it is poorly run. I like a lot of the floor staff and dealers there so I feel bad for them having to deal with it also. Sadly it's not just the poker room at Jack that's piss poor, the entire casino is poorly run and they absolutely don't care since they don't have much competition to make them do anything about it.

The same conservative, 5-10 years behind the rest of the poker community, attitude that led to Hollywood’s demise just reared its ugly head at Jack. There are a few common denominators between HW and Jack. One is no longer there. The worst thing that could happen is another HW lackey becomes the new manager. They need someone new from the outside who could get the room up to 2018.

The room manager should be interacting with the customers, asking for feedback and actually helping implement suggestions. They should not be blaming things they “can’t do” on the OCCC. I’ve heard it so many times.

“Oh we can’t allow people to run it twice because the OCCC won’t allow it.” “Oh we can’t allow deeper cash games because the OCCC won’t allow it.”

That’s all complete bs. And the fact the former manager and a couple others immediately beneath him believe that is laughable. They are so far disconnected from what other poker rooms are doing, they just have to look at Columbus to see both of the examples above are not actually true.

Actually it is not complete BS. If the companies did not put "running it twice" or deeper stack games in their procedures the OCCC will not allow them to do it until they correct their procedures. And that process to correct the procedure has to be approved by the OCCC. That does not absolve them of not having more foresight when the procedures were set up though. But sometimes the people who set up the procedures when the casino is initially opened are not the same people who end up implementing them.

So when customers have been asking for this since day 1, and nothing has changed, is this a reflection of poor customer service?

Where to start...While I've heard all sorts of excuses like the state won't let them do this or that, it's upper management, it's the room managers fault the one thing I know is that the departure of the manager is a good thing because this room can't get any worse. The room is stale and needs some new life. Whether that means new buy in limits, new straddle rules, new exciting promos, or even bringing the bad beat back but in a different scenario. One thing I do know from talking to dealers and floors is they are looking forward to a new change and that is a good thing as many of their attitudes and actions were on the downslide. One caveat to that is none of them want any of the same old Hollywood guard promoted to manager like the last one.

The one thing I do know is they need to get the cage thing figured out. When all this crap started it was because they were short handed we were told and things would change as soon as more cashiers were hired and trained. That was over a year ago. Well, now the situation is even worse and they are open even less. When I am in a tournament and unfortunately have to rebuy it's horrible that I have waited in line sometimes up to 15 minutes many times while blinds go up because there is a line of 15 people or there are only 4 people and K cards keep jumping the line. I complained to the shift supervisor at night and his smart ass answer was "well don't bust out". Great customer service *******.

I disagree with this statement. I was specifically told by multiple dealers and supervisors from Cincinnati and Columbus that things can be changed and the easy way to see that is the changes that structures and buy ins have changed at other casinos such as Cleveland and Columbus. Paperwork has to be submitted and approved by the gaming commission. If Cleveland and Columbus managers can do it I guess Cincinnati needs to hire a manager that knows how to do so.

Is it 1-2 or 1-3 for nl now? Going next week Monday for a business trip, also any good food recommendations?

all the food in casino is actually above average in my opinion. there will be some good tournaments going on too

It's 1-2.