I will forward your comments to the beverage department immediately. Thank you. Please do not hesitate to report these issues on property to either myself or any of the floor staff.

Dave

There were 15 Gto players still going at it last night at 2am, playing down to 7, I think.

Level 6 was 250-500, level 7 was 300-600. Doesn't quite add up. And I think the structure is fine for a $160 event. At this buy-in level, day 1 should not take 12 hours, which would happen if the levels were longer.

This is probably going to sound nitpicky, but I'm hoping Dave can curb a trend I've seen lately in the tournaments...

More than once recently, I've seen Floor Managers announcing the next level with 10, 15, or even 25 seconds left in the current level. It for sure happened in the GtO today; the Floor called for a blind increase with 20 seconds left on the clock. Sure enough, the next hand came and I was in the BB, and the dealer forced me to post the larger blind level with :08 still left on the previous level. The new deck was ready from the shuffler as well. She said, "They announced it, so you have to go up." I chose not to argue it, though I knew it was incorrect. Again, it's not the first time I've seen it.

I think this was specifically addressed at the TDA Meeting this year, where I believe they said blind increases should not be announced until the clock hits 0:00 on the current level. In the interest of every table playing at the same level, there simply is no valid reason to announce it beforehand.

With that said, kudos on the awesome turnout for the GtO. It was obviously a pretty big success.

Not picky at all. I have informed the staff that beginning the announcement at 5 seconds is most preferable. You should not have paid a bigger blind if there was still time remaining on the clock. No one here took a floor call like this, so I assume you might have been informed by the dealer?

Either way, if you are still around, I am here to collect more details to get to the bottom of this if you are available.

Thank you,

Dave

Thank you so much for your reply. I believe it was going from the 250/500 level to the 300/600 level. The interchange went:
Dealer: "Blinds are going up."
Me: "But there are still eight seconds left."
Dealer: "The floor announced it."

I then decided (right or wrong) that it wasn't worth pushing the issue hard enough to call the floor over. It did, however, hit me afterwards that this wasn't the first time this has happened within the past month alone (hence me bringing it up now). I don't want to really indict the dealer either; I think it's more an issue of the floor calling for new levels early than the dealer enforcing what he/she heard.

I'm out of the GtO now, but I do appreciate the offer of discussing in person. If there any details you'd like to discuss off-board, feel free to PM me. Thanks again, Dave.

Hi David... I started the thread linked below after getting home from the Saturday flight of the $100K Guarantee... Can you read it and respond when you get a minute?

http://forumserver.twoplustwo.com/27...table-1572656/

Doesn't the Harrah's in AC have automated announcements? Is that system more accurate?

So glad you posted this on here as I saw this thread last night and can only respond in this forum...

I personally took this floor call and informed the patron that he was being ejected. I immediately told the dealer to hand shuffle - Apparently he did not here me and for this I apologize as I had this patron in my face. Usually I am able to follow up quickly and stay close to the table during any ruling or breakdown to assure that the issue has been resolved appropriately. But, in this instance, I was delayed in getting back to the table due to the fact that the player was arguing that he "accidentally" destroyed the cards (which was obv not the case) and wanted me to allow him to re-enter. There was approximately 4-5 minutes left in level 6 when this happened. I informed my tournament ASM that this table was in need of two replacement cards, and I saw him immediately call surveillance and go get the new deck.

Since this guest appeared highly agitated and volatile, I continued to move this gentleman and conversation away from the tables and other guests. He finally MF'd me for not allowing him to re-enter and we were able to get security to make sure that he was ejected from property.

After reading this thread, the 8 minutes in time elapsing before a hand was dealt felt a bit egregious so I reached out to the floor (who went to replace the cards) and the dealer.

The supervisor echoed what I had witnessed, which was him moving immediately to get the cards, and the dealer (who could have gotten in trouble for telling me so) informed me that he waited 1 min maximum before taking it upon himself to hand shuffle. Now this may be 1 minute elapsed after I pulled the patron away and a total of 2-3 minutes, but even if the dealer would have waited the entire time, the length of time to change the cards or complete deck would not take this length of time. Additionally, an inquiry to put time back on the clock or an irate table who felt shorted in time did not bring this to the attention of the floor staff.

I hope this helps shed some light on the issue. If I am missing something please let me know.

Thank you again for allowing me the opportunity to respond,

Dave

Yes, but the ding ding begins before the time in the level elapses similar to our announcements. It is a feature in the bravo software that requires AV to link the tv to the microphone system. Not sure if we can do in the room, I will ask.

Automated announcement is now operational in our tournaments - thank you for the input

Thank you again, Dave, for listening to your customers. You've really taken a lot of steps to get Harrah's Philly to where it has to the potential to be, so I hope you know how much it's appreciated.

Thank you for your feedback ddcubed! ...Grateful for every opportunity to work with the players to move forward/get better

All the cash game regs absolutely love hearing the computer generated tournament announcements during their session.

If you notice more of us wearing our headphones, you'll know why.

Maybe just lower the volume on those announcements a bit? Most daily tournaments are contained in the 901-906 section anyhow...

Got it

Thanks for listening.

I've played in AC and you get used to it and learn to tune it out. If it does actually make the tourneys run smoother then hopefully a volume can be found that will satisfy both the cash players and tourney players. David, you may have to accept the fact that much of what you do won't please every player but I think everyone appreciates that you're listening to the players and obviously willing to try new things to make the room an enjoyable place to play in for as many people as possible.

Thank you - unfortunately cannot adjust the volume on one half of the speakers. We have not heard much negative feedback on the announcements at this time. If I do get a volume of complaints, I will pander to the majority

FWIW, I played in two tournaments over the weekend, and it really does make a significant difference in how smoothly the tournament runs. Before, you'd either have announcements made too early or you'd go 2-3 minutes into a round before blind increases would be announced (if the floor was occupied elsewhere). This weekend, every table was consistently on the same page.

I played cash last night and hardly noticed the announcements at all. Definitely not what I would call loud or obtrusive. I've played in AC when at times the announcements seemed like they'd been cranked up to 11. In my opinion I think you have it exactly right.

Something last night I'd never heard before, though. A couple times everyone's phones started beeping at the same time. A lot of the players had their phones set to receive Amber alerts.

Does anybody know if there is a regular 10/25 or 25/50 NLHE only game during the week (NOT Fri or Saturdays)? Looking to fly out and play in one somewhere before the end of 2015 & want to make sure 100% they will have a game and typically what time it is spread

It runs pretty regularly at sands during the week

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Anyone know when they are starting up promotions again and what they will be?

high hand promotions start on the 11th.

plan is to have hours promo in february - but only if they hire a new manager quickly enough to turn it around by feb. 1.

What happened to the Poker room Manager?