agreed. my bad. chalk it up to 18 months of pent up posts while only lurking since not posting circa Excalibur thread back in the day. I'm here when you all need something or have a question.

Buckeye Charity Poker Less than mile off I-90 and Bishop Road in Willoughby

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Then don't play there. I doubt anyone will miss you.

+1. All that guy does is whine non stop and say stuff like "...and this is why I will continue to go to ____ because Cherokee doesn't have xyz to cater to me".

I don't much because I like to go to rooms that do cater to poker players requests. It's called Customer Service.

How many things have been asked in this thread and how many times have they been "looked into" and the nothing happens?

So you've registered your complaints in this thread. I also assume that you've spoken with poker room management and written to higher-up casino management to express your concerns. (If you haven't, then you should do so ASAP; that's a lot more likely to result in changes than repeating things in this thread.)

What's your next step? Continue to repeat the same complaints over and over in this thread? We had another poster who did that in the Borgata thread earlier this year. He pissed off the majority of regulars in that thread and eventually we had to tell him to stop posting in it because he was derailing the thread.

If you don't have anything new and useful to the community to add to the thread, don't bother posting in it. If you have any questions, feel free to send me a PM or post in the Moderation Discussion Thread.

There will be another scheduled PokerPro outage this Tuesday, September 25th between 5:45am and 9:00am. It should be the last outage for a while. No PokerPro transactions will be possible during that period, so plan accordingly.

Thanks, Anthony. I'm hurrying up tomorrow to take the Saturday tourn.

Y'all come

I plan to be in the area Sunday thru Wednesday. Do cash games run at all hours during the week? Or could anyone suggest good times to expect games to be going thru the week?

I've been watching the development of the new poker room upstairs evolve since it opened a few months ago. Initially there was a lot of excitement and anticipation; which quickly turned into frustration over a bunch of little annoyances. We were told to give them time and let them get settled and the issues would get solved. Here's an old list, how many of these issues have been addressed ?



Here's an old gripe list from a post when the new room first opened:
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Cashier Cage closed often.
- walk to a different floor of the casino to put money on the poker table.
- do it again to retrieve their money when they leave.
- hide the poker room upstairs where 90% of the people will never see it. - doors on the room and kept closed all the time to dissuade any potential casual interest by passersby.
- players walk half a mile for food or snacks (round trip to the food cournt, after 10 PM. Brios restaurant is close but closes at 10 during the week. Cocktail staff will only bring the tiny airline sized bags of pretzel snacks if you're a highest level 7-star player, which almost no one is the poker room is.)
- tables are very close together (inside a huge room with lots of space) so that cocktail staff and massage staff can't possibly get to the players, it also ensures players stay awake as other players scrape the back of your head as they slither and crawl over the seats trying to get to their assigned seats. Even a six inch move of the tables would help immensely.
- half the poker players can't see any TV's.
- forbid any other form of entertainment such as personal MP3 players.

The poker tables and the poker room staff are great. Perhaps the room will be great too, someday.

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There's also a new addition to the list; they've stopped making any poker announcements to call wait-listed players to their seats or announcing tournaments. So not only is the poker room not close to any foot traffic, there are no longer any announcements to let customers know that there 'IS' a poker room in the building.

Have adding the 'live cards' and dice downstairs helped or hurt the poker room ? I've only been there a couple times since the live cards started and it didn't seem all that different.

Last time I there the cage was open late. Did not have any problems putting in funds or taking any out.

It would be nice if the room was more visible. Maybe put signs on the main floor if they are not there already.

Having Brios next to the room is great. I think that is the best food at Cherokee. I disagree with the food court. I was able to go there, eat, and come back in less than 20 minutes without rushing. I did not stop and play slots or anything, just went and eat. But I did not have a problem getting there and back.

I did not notice any problems here. Tables were comfortable.

No issues watching the TV


Have you been to the room recently?

Brios is a great addition to the casino. Great food, and very close to the poker room.

This is a valid complaint IMO. I don't mind at all going downstairs, but in theory one can wait in line an infinite amount of time while the Diamond (and above) members are allowed to always go ahead of Gold members. They should make an exception so that anyone with a Poker transaction can wait in the Diamond line. This is very big issue for me, since I waited 20 minutes one time, and finally just got into the Diamond line and then told the cashier (when they saw my Gold member card) that I refuse to wait any longer to get my money. I hate to be rude to employees, but this is totally absurd.

I think location is perfect, and I don't want to be near any of the slots or the smokers. I guess you are hoping some fish with a lot of money will walk by and wander into the poker room who didn't know it was available? That seems a bit far-fetched. However, the signs in the Casino as to where things are located are very poor, especially the electronic directory kiosks on the casino floor. Maybe they should do some poker room advertising in the casino, but I think the current poker room location is outstanding.

After sitting in a chair for so long, a walk to food court is good excersize. Brios is quite good and very close.
Maybe bring your own snacks? But one thing I have noticed is the lack of waitresses/waiters to get drinks at many times. I only drink water, so doesn't bother me, but a lot of people complain about it. But have also noticed that a lot of people don't tip for the free non-alcoholic beverages, so it may be hard to get wait staff to work there, especially during slow periods.
I don't know if you have been there recently, but the amount of room between tables is quite generous compared to some other casinos I have been to, especially Tampa Hard Rock.
That is a completely valid complaint. It is not like there are not a lot of TV's in the room, just poorly placed. They are poorly placed in the Brio Bar also.
I heard the staff saying no electronic devices are allowed near the tables due to gaming commission rules. Doesn't bother me, especially since Poker Pro pace of play is very fast, and people using electronic devices just slows things down.
They do give out pagers and wait a generous amount of time for you to show up after being paged. They easily could do some poker advertising in the casino, but not sure if they make more money when people play slots or table games versus poker.

I am a different poster, but I agree with his complaints about TV placement. Only about half the seats can see the TV's, unless the player has undergone an exorcism and their head rotates 180 degrees.

What is stupid is that there are a decent number of TV's but there are just poorly placed.

Why don't u play more so u can be a Diamond member? Go ahead and get free valet while u are at it. It sucks to pay 12 dollars for valet.

I only started playing at Cherokee about 8 weeks ago, but have been there 4 weekends now. I live 3 hours away and sometimes have other commitments on weekends, so I am not able to play every week. I suspect it would take a lot of poker to become a Diamond member.

The point is that there is no Diamond line at the cashier in the Poker room (for good reason), so if they want to close the cashier upstairs and make us go downstairs with the slot players, then we should not have to wait in line indefinitely. I don't mind waiting behind those who get in line before me, but if I am only Gold I can end up waiting indefinitely so long as someone shows up in the Diamond line before I get to a cashier. I wonder if anybody in management has ever stood in line as a Gold member and watch Diamond members trickle in for 30 minutes straight so that the Gold line never moves.

As far as valet goes, I am not so lazy that I can't park myself, and besides I don't like other people driving or having the keys to my car for a variety of reasons that I don't want to get into here. So I wouldn't valet even if it was free.

Just play more. A very simplistic, but not a thought out, solution. I agree with Roger_888, that waiting in line for a while only to have someone skip the line is annoying and bad customer service. But just play more is not a valid solution. If everyone just played more the tier score needed for Diamond and above would go up. Then we would be back where we are now. Its also not as easy for a lot of people to just play more. Some live to far away, others have family, some have other interests, etc.

U missed my point. I agree that management has it wrong. There should be a full time person in the Poker Room cage. That will probably be the case when Live Dealers are implemented. The player is also wrong by jumping in Diamond line because he got tired of waiting. I used to be gold and I got tired of waiting. I never once thought to jump in Diamond line. Do the work it takes to get Diamond or wait in line like everybody else. Two wrongs dont make a right.

I disagree on a couple of points.

• If I were management, I would probably close the cage during slow periods (which can get really slow at times, like one or two tables running) just the same as they do now. But the cashier window downstairs (and the various lines for Gold, Diamond, etc) are not designed for Poker players, they are designed for the downstairs slot players. I am not suggesting that if I were playing the slots that it is OK for me to jump into the Diamond line if I am Gold, I am only suggesting that poker players be able to wait in the Diamond line when the cage upstairs in the Poker Room is closed. Note that at the cage in the poker room, they don't have separate lines for Gold, Diamond, etc, and for good reason.
• The problem when I was waiting in line downstairs is that the Diamond players kept trickling in ahead of me (and others) and the Gold Line never moved (or moved extremely slowly). Maybe you didn't understand what I said, but it is possible to wait in the Gold line forever if there are newly arriving Diamond members who can cut in front of Gold members. Also, on two different occasions, when I finally got to the cashier, the cashier said I had to go to another cashier window because they didn't handle poker transactions, and that created an awkward situation with respect the other people waiting in line while I explained to them that I now first in line ahead of them for a different cashier window.

As far as two wrongs don't make a right, I don't think that applies here. I had no intention of cutting in line ahead of anyone. I tried waiting, but after 15 minutes it was futile, and if Harrah's doesn't like what I did, they could refuse to serve me and tell me to get back in the Gold line, which they didn't. Of course if they did that, I would never come back.

Let me add one more thing. If the slots didn't take US currency ($5,$10, $20 bills) and players had to load up their Total Rewards cards with money at the cashier in order to play slots, I can absolutely guarantee that they wouldn't make anyone wait in line at the cashier.

Sure they would. Are you dense? It would work much like it does now. The people who spend the most money get service first. Would you make a seven star player, playing a hundred dollar slot wait behind several gold players playing nickels? Never.

They don't care about poker players period.

- hide the poker room upstairs where 90% of the people will never see it. - doors on the room and kept closed all the time to dissuade any potential casual interest by passersby.

This could be seen as a plus no noise from slots
I meant to quote here

I've just about had it with Harrahs Cherokee.

First, some things I Like. The food selection is much better. The addition of Ruth's Chris and Brio are big improvements. The live card games are also somewhat of an improvement. Front line customer service is also very good. I'm always greeted with a smile and helped to the best of their ability. The rooms are nice and availability is good if you are a higher level player. My host is excellent the few occasions I've had a request. The renovations and expansion were excellent.

Now for the bad. There is absolutely no competition for this casino within several hours. That being said, Harrahs will nickel and dime you until you are broke. For instance, wi-fi is now $11.75 per day/per device. If you had three devices, a three day stay would cost 105.75 plus tax. This issue was raised and their response was "I'm sorry were under contract and have to charge those prices." Really, and the McDonalds down the street can afford to do it for free.

Valet parking, if you are staying at the hotel was $12 for gold and platinum players. This has changed and is now free.

If you want a burger and fries at the food court it's going to cost you $15. A soft drink they give you on the floor now costs $2.

All of the BJ tables are now H17, so there goes a little bit more to the house.

Changes to the Diamond Lounge, reduced hours, etc...

The BJ dealers are lol bad. Slow, multiple mistakes. Hitting hard totals. Standing on soft totals. Asking for insurance and once I decline, running out the hand without asking if I wanted to hit or stand.

I can live with some of these, not so much with others. However, when I brought some of these complaints up in a facebook post it was deleted and I'm no longer able to comment on their site.

So, my play is about 60% poker with the rest being BJ. I'd like to continue playing there but if some changes don't happen in the players favor for once I guess my poker will be underground raked games and no BJ. Don't kid yourself, when live cards do come to the poker room. The rakes going up. Why? because there is nothing you can do about it because they don't have any competition.

As far as the cashier problem, It's not going to change. Every department is managed separately. They log the transactions. Your cage transactions drop below the predetermined number the cage closes.

TV's, Football Packages, anything that cost them a little money, you can forget.

There is a difference between standing in line before you can start play, versus standing in line to collect to your winnings. No slot players (Gold, Diamond, whatever) have to stand in line before they start playing since the slots take US currency. Only a few of them actually walk out with any winnings and have to go to cashiers to collect their money.

I am not trying to change the way lines are handled for slot players. I am just saying that if the cage upstairs in the poker room is closed, poker players should be able to get in the Diamond line downstairs (for poker transactions only).

When did they start charging for soft drinks?

Anthony has not mentioned anything about increased rake. The way tier and reward credits are given will change. They are given every 40 hands now but will change to every hour.

Just be glad the cage in the poker room is available for most of the day. They could have kept it closed until Live cards were in the air. If they had a "do over" they probably would have.