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Originally Posted by ReedMoney
Harrah's Cherokee dont bend over backwards for your players. Pretty pathetic! The outages are getting more frequent with tables. Amazing how poor the customer service is at Cherokee.
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Originally Posted by TwoMoos
Have you tried the delivery of free food from Brio's? They send you $20 coupons through the mail. If you pick it up, you don't even have to tip, but you'd have to walk about...20 yards.
This is probably the most +EV poker room I've ever been in - not the biggest, not the plushest, not the highrollingest.
I probaby shouldn't post this, but claims of "how poor the customer service is" are pretty unfounded and unfair to employees like Anthony and many others. You can't walk through the place without employees saying "hello" and wishing you good luck.
Guys... issues over the last 3-4 weeks are squarely on PokerTek. We are truly sorry for the recent service disruptions. Any disruption is unacceptable. Please know that we are on it, know the root cause and are in process of resolving.
Root cause is the massive volume of hands being dealt up there, and wrong sizing estimates for some our the databases. Prior to our opening of 17table room in Cleveland last week, Cherokee was worlds largest elec poker room.
Rest assured that barring physical disaster the redundant fail over servers cannot lose the state any bet, chip stack, cards dealt, flop, or hand in action for cash game our tourny.
As to the room staff.. I have been involved in the Poker business all over the world and met lots of folks. Anthony is top notch poker room guy who cares more than you know about the poker players. Keep in mind that with room move and introducing of live dealers in the pit, his casino general mgmt have had their hands full of late.
Fact is that the gaming industry has always struggled with how to quantify the benefits of their poker busines vis-a-vis other games on the floor. Thats true in Vegas, AC, Tunica, Macau and everywhere in between. Things are changing for the better in the industry. Increases in WSOP 2012, pending poker boom in Asia and return of online poker in US is all going to help quite a bit. but I digress...
Anyway thanks for all the support up there, PokerTek cares, apologizes for recent issues and please know we working hard to address.
Lou
PS GO PANTHERS.. PokerTek is based in Charlotte.