Quote:
Originally Posted by jsaliba
Anyone know how the comp system works in the poker room? What rate to do you get comped at? Also, how do you sign out when you are done playing?
Last night I used my card to reserve a table, played for about 5 hours and then left. How would they know how long I had stayed?
The system needs work and you likely lost credit for your hours.
What's supposed to happen is that you sign in, get seated, and reconfirm that you're playing by swiping again every 4 hours (!) and hit the 'continue live play' option and swipe out when you leave.
I tried that last night, didn't work, and was directed to the desk where a couple of managers are sitting to take care of just that problem. I told them how long I played and told me I got my credit. I'm afraid that at this point, with the system not understood by all and not working properly that some players aren't getting their credit. OTOH, management is working on the fix.