Updated statement in relation to the impacts from the Aug. 11 storm:
Talking Stick Resort continues to mitigate the impacts from the storm of Aug. 11. Hundreds of people from multiple agencies have been working around-the-clock since the incident. The Salt River Gaming Board and management appreciates the collective work that successfully evacuated more than 600 of our hotel guests. Equally important was the quick action by emergency services and our gaming floor staff to safely guide the exit of all of our gaming guests without incident.
The last 24-hours has revealed new information to management who have determined that at this time the property will remain closed with a target re-opening date of Sunday, Aug. 19. Entertainment and gaming activities scheduled to occur this week are either cancelled or will be rescheduled. Ticket holders should contact the Box Office at 480-850-7734 for further information.
Evaluation since yesterday resulted in a clearer understanding of the reason for the generator malfunctions which caused the power outage and forced the temporary closure. Specifically, the multiple storms leading up to Aug. 11 contributed to the incident. The water from the fourth storm flowed into the area where the main and back-up generators are located, causing serious water damage. Teams have been working on clean up non-stop while the operations team is assessing options for access to power and a phased re-opening plan.
We are continuing to communicate directly with our impacted hotel guests. Reservations have been halted and all property events have been cancelled until further notice. Guests should contact the property at 866-877-9897 to receive further information regarding their existing reservation.
Guests who were on the gaming floor at time of the evacuation and that exited the property with gaming chips can exchange their chips for cash starting today at Casino Arizona, 524 N. 92nd St., Scottsdale, Ariz. Slot machine players who had slot tickets in hand but were unable to redeem them due to the incident can go to Casino Arizona to redeem their winnings. Impacted players with questions regarding their slot play can call 480-850-7708.
We apologize for the inconvenience and appreciate your patience as we work to resume operations at Talking Stick Resort to the level of excellence that our guests have come to expect. Our website,
www.talkingstickresort.com, will provide updates as they are available.
Talking Stick Resort