I realized one of the HUGE problems with this subforum and shane dodging questions is it's really EASY for him to do so with one person posting a great question, but another 10 ppl posting other questions/starting discussions/derails etc in the 3-5 days in between shane's posts here.

I'm thinking one way this could work nicely is to get a brand new Q&A thread that's moderated (I think 2p2 software might allow this?) as in no new posts appear until a moderator has approved them. Thus, we ask ONE question, thread gets no new posts until shane answers. After he does, we ask another question, rinse and repeat.

I'm sure there's other ways of achieving something similar, as well as better ways, so if you guys have any ideas let's see 'em

Major problem is that no one can force Shane to answer, so great, someone asks a good question, but then the thread just slides off the first page as he refuses to respond.

I started that thread with that very same intention of having Shame answer one question and then someone else could post another. Unfortunately, to many people figured their question was more important than the previous persons and it resulted in exactly what I was hoping to avoid, Shame dodging questions.

I personally would love to see a thread like this since it forces Lock to answer and by not answering it shows they have something to hide.

But since there is such a lack of respect amongst the people in this forum, I don't see this happening. Good luck getting this to work, you have my support.

Could it be made a sticky?

Sure, that would solve the sliding off the front page issue.

It wouldn't solve the Shane isn't answering stuff issue.

OP

The issues are not the posters, the moderators, the format, or the questions. The issue is Shane and Lock. Shane has the same ability to scroll through questions, hit the quote button, and respond to any question he wants. He chooses not to. Please stop making excuses for him and Lock. The off topic comments do not make it difficult or impossible to answer the on topic questions. He simply chooses not to answer. And his boss could scroll this forum, jot down the relevant questions, and post her response as a way of "improving communication with their customers". She also chooses not to do this. Why do you think this is the case? Why is it that most companies want to "get ahead of a crisis" and be "proactive" and be "responsive" and want to "communicate" and "engage" their customers when a crisis occur? Why do you think Lock is not doing this? Do you want me to answer, or have you figured it out yet?

I agree with everything you said but would like to add just one thing. If we used a format like OP suggested it eliminates any chance Shame/Lock can use the excuse that they simply missed a question.

Im happy to answer everything I can, but there are somethings Im just not able to answer and that will always be the case.

That thread that chopsy started was very quickly derailed by the usual suspects, if someone wants to mod out the rubbish Im happy answer everything I can and anything I cant answer just respond with "this isn't something Im able to respond to on the forum".

I do realise too that some people do ask some fairly on point questions that they would like answered and feel I should be able to answer, but this is still an anonymous internet forum so some subjects will always remain off limits and some subjects will never be able to be explored in fine detail.

Shane how about responding to #3 and #4 from May 3rd and you can stick it in whatever thread you want:




You have the ability to answer any question you want. Use the quote button and skip over the off topic stuff.

Blom, in fairness, the way you troll this forum why would anyone take your questions seriously.. I mean, if I had somebody talking down to me and being downright obnoxious, I wouldn't give your questions the time of day either.. Just sayin

Shane's said all he's going to say.

"I've chased that up for you, I'm waiting to hear back from the cashout manager."

"You're in the next batch"

"Cashouts are improving, we have new processors, we're turning a new leaf over, yada, yada, yada."

The issue isn't me nor is it a smarky rump swab like you. I got my money off this scam of a company a while ago. The fact is Shane rarely answers any tough on topic questions whoever they come from. Which is plain to see given his lack of participation in any thread.

I find it difficult to believe that if, as you claim, your company was serious about improving relations with its customers, you wouldn't be able to skip over the trolls/nonsense and answer the questions you yourself admit are valid.

You know, for once I wish you would just be honest, Shane. Just one ****ing time. Just say, "Here's what I've been authorized to say, I can't say anything more. I'm loyal to this company, and anything I may or may not know, I'm not willing to tell you guys. I get that must be frustrating, but no matter how many times you ask these questions, which I admit are good and you deserve answers to, you aren't going to get them."

But then again you've already demonstrated that you don't give two ****s about honesty. So go back to lying about how cash out times are improving and complaining about how trolls derailed the other thread thread, so it's OUR fault that customers aren't getting answers, rather that LOCK'S fault for being a ****ty, unethical, greedy company.

I'd suggest you read SGT's post. And before you want to blame me, other posters, or the mods, for Shane's non responses, you may want to consider the impressive amount of effort Shane has spent responding to questions. Here is his activity the last week:

7/19 - 3 posts
7/18- zero
7/17- 4 posts a record!
7/16- 2 posts
7/15- 1 post
7/14- 1 post
7/13- 2 posts
7/12 3 posts

Yep, I am sure he is on FB and gets emails, but this is pretty pathetic for a company that is managing a crisis and pretends to value customer service. And one that promised to put a Rep here that "will take an active role in answering any questions that our posters may have". Wow! Yet another broken Lock promise. You wanna blame me for that too? Im jus sayin'......

SGT RJ, i'm of the opinion that if we can we should give shane the benefit of the doubt. No, i'm not crazy, of course I don't believe there is any doubt, but at least doing this sort of thing would remove any and all excuses that shane may have to not answer questions.

If you're willing to help us make this happen, i'd be glad to volunteer to lend a hand in any way that i can

Im not sure where this loyalty thing comes in, Im not loyal Im an employee so of course there are things I cant say.

People like yourself often talk as if I have the freedom to say whatever I choose but in the real world that just isn't the case.

As I have spoken about in detail on several occasions there are areas that I just can not go into more detail about. This is usually processing and as I have explained this is because not only do I answer to my boss, but my boss answers to the processors and we have to respect their wishes to ensure we maintain our relationships with them.

And deserving answers isn't all that clear cut. Many questions that are asked here are questions that even a public company wouldnt address in an anonymous forum. Many posters think of themselves as shareholders and while their play does make them involved in our business the nature of this forum and its open and anonymous nature means they cant be viewed in the same light as a shareholder.

And as for the trolls the truth is they are a problem, the forum is a mess and over ran by people without a stake in Lock poker just unleashing their personal feelings on a matter they actually have very little insight into. My moderator abilities have been removed at the request of the forum members so the only mod active in this forum is actually yourself. But of course instead of being moderate and moderating you again unleash your personal beliefs all through this thread.

I stated from the beginning that I liked the Q&A thread and when it first started out I think it created some good dialogue between players and myself and I would love to see it given a fresh start with a more focussed approach.

I'll give you just one example: In the real world, you neglected thejuggernaut's thread for at least ~ a week just last week while you were replying to other threads about more insignificant ****.


Then I'm sure you'll be very happy to answer clear, concise and organized questions in a moderated thread like the one i'm suggesting where there'd be no trolls or derails.


I'm glad to hear you say that! SGT RJ, let's make this happen, please. <3

I'm not particularly shocked or anything, but once again you are talking out of your ass.

I am not a moderator of this forum and have no more power than you do to moderate any post or thread in this forum.

Blame the trolls. Blame me. Blame the customers. Blame the other mods for letting people "ruin" the other thread. But please, dear God, whatever you do, don't lay any of the blame at the feet of the people who ****ing deserve it - your company, and by extension YOU.

JFC, are you twelve or something? You're a paid employee of a company that has **** all over its customers for a long time now. Stop acting like you're a victim in all of this. Ignore the trolls, answer the ****ing questions. How hard is that?

Apparently it's too hard for you. Quality employee of a quality company.

That's actually not true Shane. You lost your moderator abilities for locking several threads that you had no business locking, other than to cover up your desperate attempts to save the already mutilated Lock brand.

Don't worry Shane, chris costigan will be along soon to watch your back.

A reminder for posters to stop evading the profanity filter. I'm getting tired of editing people's posts because they just gotta make it obvious they want to say **** (or any other filtered word) so they spell it fvck or f*ck.

Just knock it the **** off (CWIDT?).

Had to do it, sorry.

[QUOTE=imjustshane;39423734]
And as for the trolls the truth is they are a problem, the forum is a mess and over ran by people without a stake in Lock poker just unleashing their personal feelings on a matter they actually have very little insight into. QUOTE]

Since practically every American player has or had an account with you in the past, its probably a good bet that these are people who have been thru your meat grinder, and they DID have a stake in your company at some point.

People do not forget when they are misled, or taken advantage of their good will. So most of the insight they have is all the frustrating emails, worry of losing a stake over delays, or the pain of seeing players funds value drop more than 2/3 in value.

I don't know about this blaming trolls for hopping in and out of whatever thread or discussion your in the mood for. That's the appearance of denial, hopelessness.

Applaud your efforts, sir. Any chance to hold Lock and/or Shane accountable deserves support. The fact that Shane ignores this and chooses to highlight non-relevant topics or blame other people for his misgivings or belittle the plight of a lot of players or outright ignore real situations needs to be reinforced by the community in a concise and clear way.

I have no idea what you think you're pointing out here, since it's patently obvious by reading the post you quoted that the one thing I WASN'T doing was evading the profanity filter. In point of fact, I spelled out all of my curse words and let the filter do its damn job, which is what that post of mine you quoted without actually putting it in quotes was asking people to do in the Lock NVG thread.

It's not against the rules to swear on 2p2. It's against the rules to alter the spelling of your swear words to evade the filter. I hope this is clear enough for you now.

PS - ****ing always appears with the "ing" visible with the current filter. I didn't alter the spelling. That's just the way the filter works. Try it yourself, you may find all kinds of things the filter does that allow you vent in comical but correctly spelled ways!

I didnt attempt to cover anything up, I answered both threads and locked them leaving them free to be viewed and free to be found via search.

I had not interest in hiding anything I just wanted to focus the conversation on real subjects not on an admitted fact (that Lock along with all companies delete negative Facebook comments) and an insane theory (that Lock should buy its own funds in the marketplace - which is wrong on so many levels).

There are main groups of people in this forum, 1 group which wants to see Lock punished for their believed crimes at all costs and another group which are in need of help from Lock with either general account problems or with getting their cashout in a more timely fashion. What is lost on the first group is that often the second group grows frustrated when several threads spiral out of control and the second groups threads are drowned out in the sea of other threads.