Withdraw Cancelled because of Transfer Despite Thousands in Rake - Page 24 - Two Plus Two

@thejuggernaut wow man, your situation is sickening. Lock Poker is ignoring your emails still?

This thread was the thread that pretty much started the whole P2P transfer controversy and they continue to leave you in the dark.

It's more despicable behaviour after Lock has given new information on what the policy is now. I hope you get your money, but how much more jumping through hoops for Lock are you going to do without getting any answers?

05-11-2013 , 09:12 AM

#578

HammerMan72

adept

Join Date: May 2012 Posts: 940

This thread and the "almost 200k stuck on Lock" thread are ridiculous and I don't see how those cases are not priority... Shane.... this is lame, sorry.

05-11-2013 , 04:43 PM

#579

DonSwanLeon

journeyman

Join Date: Feb 2006 Posts: 388

Quote:

Originally Posted by Alrighty Roo

Either accuse OP outright or admit that he's done nothing wrong and pay the man his money. Pussyfooting around like this just makes you, as I have said, look like a clown. Your options:

1) Provide evidence of wrongdoing
2) Admit it was an error, process cashout
3) Admit that Lock simply doesn't want to give him his money
4) Ignore/lock/delete this thread and pretend like nothing's happening

Currently you're doing option 5 which is 'make vague statements whist listening to no one and doing nothing', which is a stall tactic at best, eventually you'll have to do one of the above 4. I'd recommend one of the first two options.

remember these options?

05-11-2013 , 07:01 PM

#580

thejuggernaut

See my Staking thread

Join Date: Aug 2009 Posts: 4,713

Quote:

Originally Posted by DonSwanLeon

It's more despicable behaviour after Lock has given new information on what the policy is now. I hope you get your money, but how much more jumping through hoops for Lock are you going to do without getting any answers?

I'm not sure harassing them via email quite qualifies as jumping through hoops given the amount of money involved.

Certainly not going to give up on this until I've been paid or lock declares bankruptcy.

05-12-2013 , 07:57 PM

#581

thejuggernaut

See my Staking thread

Join Date: Aug 2009 Posts: 4,713

Quote:

Quinn
MAY 12, 2013 | 03:19PM EDT
Hi,

Please note as per our Terms and Conditions of use, specifically article 13 which states:

"Player Transfers are a courtesy offered to You as a convenient method of conveying funds to other players. A player is only allowed to transfer funds if they are being sent with the sole intent of the receiver using them to play. The company reserves the right to place restrictions such as transaction limits or remove transfer abilities from any player account found abusing or violating these terms of service, as determined by the Company in it's sole discretion."

As such your withdrawal has been rejected due to our strict policy of not allowing the withdrawal of transferred funds. Please let us know if you have any questions.
All my best,

Quinn

You have to be ****ing kidding me.

05-12-2013 , 08:11 PM

#582

derSchwartz

journeyman

Join Date: Apr 2013 Posts: 235

Quote:

Originally Posted by thejuggernaut

You have to be ****ing kidding me.

I'm sorry to see this man. You've been going through hell for this cash.

05-12-2013 , 11:11 PM

#583

jocelyn85

stranger

Join Date: Aug 2006 Posts: 10

What frustrates me reading all of this as a passive observer is all the explanations coming out of Lock regarding 'manipulating market price', cashout restrictions to 'protect player pools, etc. is all, IMO, just a distraction from the main point that if Lock was solvent and had a segregated/protected player fund, there wouldn't be knee-jerk policy enforcement from Lock. At the moment, it feels like another UB, which is very sad.

05-13-2013 , 09:38 AM

#584

benny622

journeyman

Join Date: Mar 2013 Posts: 310

Quote:

Originally Posted by thejuggernaut

Sadly the latter seems more plausible.

05-13-2013 , 05:53 PM

#585

thejuggernaut

See my Staking thread

Join Date: Aug 2009 Posts: 4,713

Hello xxxxx

Our policy on transfer withdrawals requires a player to accumulate at least 15% in GGR on the funds received via P2P transfer before funds are cashed-out. Over the course of the last month, you have received 20,000 USD in transfers on which you are required to generate 15% GGR. Since then an amount of 1,139.07 USD in GGR has been generated. Therefore per our policy, you are unable to cashout the transfers until an amount of 3,000 USD in GGR has been reached.
All our best,

Tony

---
CSR, Lock Security

Still kind of BS since:

A) I have recieved 0 transfers since this thread was started
B)Had more than 20k outgoing
C)Am trying to cashout winnings

But its a step up from being ignored

05-13-2013 , 05:55 PM

#586

Mccormick

old hand

Join Date: Mar 2010 Posts: 1,982

Yep at least this is a clear answer with an actual way of eventually cashing out then.

An actual.. POLICY rather than cancel withdrawal + spew some crap bs response "lolol u can't cashout xfered funds gtfo"

05-13-2013 , 07:04 PM

#587

derSchwartz

journeyman

Join Date: Apr 2013 Posts: 235

Quote:

Originally Posted by thejuggernaut

There should be a reality show on the Juggernaut cashout.

Last edited by derSchwartz; 05-13-2013 at 07:10 PM.

05-13-2013 , 07:58 PM

#588

Alrighty Roo

Carpal \'Tunnel

Join Date: Jun 2011 Posts: 16,269

It's entirely obvious that Lock has descended into full blown criminality. The only questions that remain are for how much longer will they get away with it and how many more people will get ****ed?

05-13-2013 , 10:23 PM

#589

benny622

journeyman

Join Date: Mar 2013 Posts: 310

Quote:

Originally Posted by derSchwartz

There should be a reality show on the Juggernaut cashout.

LOL. there would be too much cursing on the show to ever put on TV

05-15-2013 , 08:20 PM

#590

thejuggernaut

See my Staking thread

Join Date: Aug 2009 Posts: 4,713

Quote:

Hello XXXX,

Please refresh your page as the documentation requirement has been removed from your account. In regards to a withdrawing funds, you may request a cash out for an amount less than the 20,000 USD in transfers received in April 2013.
All our best,

Tony

---
CSR, Lock Security

So by my understanding, they are being more reasonable than I expected. Need to actually see some money now, but I am happy to be making progress.

I have emailed security again, asking to be moved up the queue for cashouts, as at this point, the original cashout would be two months old. (not holding my breath though).

Regardless of the outcome though, this was handled about as poorly as possible, and caused me weeks of unnecessary stress.

05-15-2013 , 09:21 PM

#591

chinamaniac

Pooh-Bah

Join Date: Nov 2009 Posts: 3,720

Quote:

Originally Posted by thejuggernaut

Update:

Still nothing from lock security.

Just shoot Shane an email, I am sure he will be right on top of it as soon as he can get in touch with the security team (which is Jennifer Larsen)

05-15-2013 , 10:29 PM

#592

JimAfternoon

Carpal \'Tunnel

Join Date: Mar 2011 Posts: 6,903

05-16-2013 , 06:30 AM

#593

raidalot

veteran

Join Date: Feb 2008 Posts: 2,182

Quote:

Originally Posted by thejuggernaut

Good to see that you've made progress and now have some answers.

05-16-2013 , 06:31 AM

#594

raidalot

veteran

Join Date: Feb 2008 Posts: 2,182

Quote:

Originally Posted by JimAfternoon

lol, classic.

separate thread imo

05-16-2013 , 01:13 PM

#595

DoubleFly

Pooh-Bah

Join Date: Jun 2008 Posts: 5,983

Quote:

Originally Posted by thejuggernaut

Can someone from Lock confirm that this is the new policy? So i can take as player transfers as i want and as long as i generate 15% of it in rake, you won't stop my cashouts?

05-16-2013 , 10:13 PM

#596

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by JimAfternoon

We are no longer involved with the ISPT, this caused some confusion with the customer support team member confusing the recent change and thinking no tournaments paying entries to the live event had been paid (just satellites to the online finals).

The CS team are now sorting this out and should have the matter resolved shortly.

Quote:

Originally Posted by DoubleFly

Can someone from Lock confirm that this is the new policy? So i can take as player transfers as i want and as long as i generate 15% of it in rake, you won't stop my cashouts?

Yes this is correct.

05-16-2013 , 10:18 PM

#597

IllSkill

adept

Join Date: Nov 2012 Posts: 840

Shane, cashout qeustion:

My balance is $0. Get transferred $100. Generate $15 of rake. Account still $100, request withdrawl for $100.

At what point is it safe to receive my next transfer and it not effect this payouts status?

When it's been requested? When it has been approved? When it hits my Skrill?

Thanks in advance.

05-16-2013 , 10:29 PM

#598

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by IllSkill

Im not exactly sure what you mean by 'safe' but my guess is you are wondering when you will know the cashout has been approved by us. The 'verified' status means that your cashout has been checked by the security team and been approved to be processed, so I think the answer you were looking for is the 'verified' stage.