You say "another huge network" as if you are a huge network.

Have a look at your figures and take a reality check

Shutting down transfers is a valid decision for a site to make.

You are retroactively stealing money from everyone who ever made a transfer, you are punishing them for breaking a rule that didn't exist yet.

If you want to shut down transfers that's your right, but it is pure theft to steal all money received in transfers in the past.

Is iPoker stealing all funds ever transferred before the rule change? Of course not, only Lock would try to pull that bull**** on their players.

Then my response would be shut down the P2P transfers before you lump everybody under a policy. Not really fair to give customers the options of transferring funds and then telling them after the fact that there are stipulations on cashing it out.

People aren't mad because you aren't allowing transfers (like Ipoker did this week).

People are mad because they were told 1:1 wagering requirement was for transfers to be cashed out, then they had cashouts cancelled after waiting 1+ months for them, told that transferred funds cannot be cashed out.

Since they seemingly have to wait several more months to get new cashouts, all with a lack of clarity on what the new requirements (if any) are for cashing out traded funds, they are understandably upset.

Comparing the Ipoker situation, where players can sit tight until they figure out the transfer situation then cashout to skrill with ~24 hours is absurd.

Ditto with above.

Just wondering if you can confirm why so many of us are getting no response from security on the issue.
And when I say no response, I mean no T.O.S no nothing.

We're basically getting the run around.

That much is undeniable.

And while I appreciate your gesture to email security on my behalf, it accomplished nothing.

With Shane engaging in his usual nonsense double-talk, I think it's going to be a matter of days until Lock's banners are removed from 2+2.

That's the only bright side to his frustratingly contentious and evasive answers here.

Seems like Lock is getting fishier and fishier

Only if 2+2 finally steps up and tells Lock to pound sand until they get their **** together.

I'm sure they can find the money to pay for ads regardless of their situation paying players.

From earlier today:

.

Quote:

Originally Posted by imjustshane

security have still asked anyone with questions to contact them directly.

Okay, and when security doesn't reply for almost two weeks now, what would you suggest next.

This is all crap once again. Dont tell people they will simply need to do a playthrough requirement. See the a new email I got, and ive been playing since this event to make them happy. I stop playing until I get told I'll be able to cash out!

AND DONT DELETE THIS POST CAUSE IM JUST REPORTING FACTS AND THE TRUTH

Hello,

Thank you for contacting us, as previously stated player transfers not eligible for payouts regardless of wagering requirements. If you have any further questions or concerns please do not hesitate to contact us.
All our best,

Steven

---
CSR, Lock Security

http://lockpoker.eu
http://lockcasino.eu

Needs to be said again since nothing gets through to Shane or Lock and they lack the desire to implement an extremely easy and efficient model to turn things around.

---

Shane,

The issue is you can't just have an arbitrary review, you need specific requirements laid out for players.

Lock's utterly random discretion is what causes all the frustration and confusion around here.

How you guys haven't realized this elementary detail is beyond me and is what makes yourself and Lock look extremely incompetent and inefficient.

They have clearly chosen a path to take the money and run.....

Shane...don't go.

Legitimate players havent had cashouts cancelled, only players directly involved in the situation that was uncovered were cancelled.

We have already had other players posting in there that they had transfered funds in or out and still cashed out no problem both before and after this new policy.

Also several people are posting in here about how wrong it is to not allow transfered funds to be cashed out. This policy certainly isn't unique to our room, several other rooms have the same policy in place.

You completely avoid the emails i'm receiving and turn this the best way you can at your advantage.

They clearly say whatever the limit i play or rake i do, they wont allow my cashout due to p2p.

What is it if its not stealing players funds? Cause yes, i played before this event and did play in the last days to see if they would change their mind.

Now im not going to put a single minutes playing on lock until they tell us we can eventually cash out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So you are now claiming that every single player that had a cashout cancelled was involved in a plot to destroy the value of Lock money in transfer threads, and then attempted to profit from this fraud?

That is a pretty insane accusation, and one that will need to be backed up with proof.

If you were implicated in the recent situation then play some more now will not change the policy as it is applied to you.

No, there was a core group of accounts that were most certainly working together and then there are several accounts in layers above these accounts that have been directly linked to the core accounts.

So,

When can we expect a response from security when we send our emails. Going on 12 days now, some of us haven't heard anything.

You uncovered wrongdoing through an investigation, yet having nothing to report about your investigations to the players who have had there cashouts cancelled. You claim its not a blanket cancellation and that reviews will be done on a case by case basis, yet, no one seems to have any information about there case yet.

What we have is a very vague rule stating we can't cashout funds that we transfer with, which is evidenced by the many people posting in this thread and others, with responses from support that clearly state no transferred funds will be eligible for cashout.

So you claim its case by case yet the department you are referencing is not really substantiating that claim at all. Moreover there isn't really any dialogue between security and players, as seen in many threads on the forum, and yet you still have the gull to come in here and say cash out times are not only improving, but that people aren't having any problems with cashouts by and large, and that its only a few people involved that aren't able to cashout.

Or maybe its the alternative, it was a wide spread sting of 30-40 accounts all involved in an elaborate scheme to devaluate the value of your money ( which in it of itself is questionable logically) and yet, those people still haven't received any due process or explanation.

Money is being held hostage and without a good reason, and no real explanation is being offered, as you are hiding behind the security department, and lock is hiding behind you on this forum.

Soon enough will have some more exposition on the situation.

That is not what you said, let me grab the quote again to re-emphasize:

Legitimate players havent had cashouts cancelled, only players directly involved in the situation that was uncovered were cancelled.

This states that no legitimate players have had their cashouts cancelled. You even specifically said that only players DIRECTLY INVOLVED in the situation were cancelled. So therefore everybody that has had a cashout cancelled is part of the conspiracy, it can not be taken any other way.

This is something that will need to be backed up with proof because these are serious allegations being tied to specific players.

Its also interesting to note that no one did anything wrong.
Your previous rule was a 1:1 wagering requirement, and people who fulfilled that requirement certainly did nothing wrong according to the t.o.s you had at that time.

Punishing players for rules that Lock put in place, which were clearly not good policies for Locks' business, isn't the fault of players.

Ditto.
No Proof, No communication. Beauty.