Shane,

I appreciate you taking the time to respond. Unfortunately, another bland statement doesn't cut it for me.

How do you expect us to react to 10+ week withdrawal times?

How do you expect the community to react to 3 "client timeouts" in a 24 hour period with no statement or response?

What is the explanation for the 10+ week withdrawal times? Blaming it on the processor is not an acceptable explanation. IF you do blame it on the processor (95% chance), what is being done to improve the times for players?

Do you think we are happy you have 34 "pros" and lack a stable customer support staff or sensible withdrawal times?

Thank you in advance for any response.

Lock pays for withdraws with new deposits. Stop asking for answers from Lock when the truth is in plain view.

The 'real answer' is that the software sucks and the servers crash.

I mean look at it, it looks like it was designed in 1985.

They will have to make a big upgrade to bring the client into the 21st century.

I'm not really sticking up for Lock here, but how could he "prove" that the funds were segregated?

I doubt anyone would accept a company policy.

They can't give out their banking details.

Short of the company falling, and paying everyone out immediately I don't see how he could "prove" it.

Lock has quite a few know pros. What those pros think or have/can say about Lock's situation and cashouts?

You really have to get it through your skulls, though: it's a third party that handles their payment processing, they have little to no say in how fast it goes.. I figure their options are this: - poke their payment processor to work faster

- pay their processor extra so they'd work faster (but obviously that's a loss in their profits, and has no real end.. the processor could delay more in the future to get paid even more

- find a new processor willing to process for you US people (very hard to do because these people risk jail, you're basically looking for "criminals" to process for you) (then i say "criminals" not because i ethically think they are, but very simply because what they do is against US law indeed)

Going on almost four months now for a check. Shane, you and Lock are a joke and are nothing more then a stain on the poker community.

Shane,

No respone? I see you log in and respond to other questions. If you can give us an answer I am sure lots will shutup.

I am a rec fish...and don't have to worry about large cashouts at this point..but FWIW...I don't agree that they need to go through a payment processor for withdrawals to US players. There are workarounds involving GDMP type cards or checks issued from whatever foreign bank they are using issued in US Dollars. None of that involves US Banks processing online gaming transactions.

Bottom line, IMO, if they wanted to...although it wouldn't be an easy task...they could get the money into US players hands in a timely fashion without directly involving US banks in electronic gaming transactions

Shane,

When you going to quit ignoring the real questions?

ANSWER US? I see you replying to other questions and just ignoring this. I know you see this thread. WE PAY YOUR BILLS GIVE US SOME ANSWERS YOU SKETCHBALL!

LOL, this^^

so pathetic already. so sad.

I have emailed via 2+2 a direct message to Shane to ask him to respond to the threads and stop pick and choosing what questions he would like to answer. I have been extremely polite with Shane and gave him the benefit of the doubt so far. If he neglects to respond no there is no excuse of I didn't see the thread.

I've never seen any of them EVER bring up these issues. They all just promote on twitter and get paid.

I agree some answers would be swell...but the name calling won't get us anywhere. Cmon Shane lets hear something, say it wit yo chest!!

Funds are segregated.

We dont spend lots of $ on our "pros"

Cashout times have been addressed in the relevant threads.

Servers have crashed because servers do occasionally crash. The real problem is the fall back servers not keeping the load when a server crashes. The dev team is looking to further improve this setup to put an end to these recent crashes for good.

We arent trying to give existing players the bare minimum, we are trying to get caught up and get everyone everything. Balancing processing is like driving a cruise ship, it doesnt turn around on a dime it takes a while to pointed back in the right direction when you get off track. We have seen huge improvements in the past week as the backlog is cleared and we will continue move forward improving as we go.

No we are not hiring at this stage.

The least Lock could do is give me a job considering that I can't play poker there for a living anymore due to each cashout taking 2 months. Seriously, since my last 1 took 2 months and still isn't here you should allow me to cashout $4k on this one, or 2 separate 2k ones at the same time without charging me.

Yes we demand real answers on why NCSU Wolfpack is a scammer

Wow, where is this guy now

If funds are 100% segregated, how does the ship get so far off course? If funds are segregated, how do you get so far off track with cashouts? You eiter have the money or you don't. If you have the money segregated, and it is still taking forever to receive chasouts, then there is nothing possible anyone can do to speed up the process.

In short, you are either lying about funds being segregated, or you are lying about trying to improve cash out times.

If funds are segregated, there is nothing anyone can do to improve cash out times.

FWIW I've never played a single hand on revolution network

As he's said numerous times before (and i actually believe him, but it doesn't mean i too don't want to see it improved) there's something called "payment processing". The money doesn't magically land onto your bank account: there's a process to go through to get it there. THAT'S what's causing the problems: their payment processor. Depositting and withdrawing are things any poker site relies on a third party to do for them, they never do it theirselves, the same applies for Lock, and for some reason (**** knows why) the processor is being really slow.

The only "explanation" we got so far regarding that is "processing for a US market is difficult, and it even affects European cashouts too". I'd like more details too, but we're simply not getting them it looks like, again here according to Shane "for good reason" (and i have no clue why, your options are: believe him, or don't believe him, there's not much else to do, OR try figure it out in one way or another, try learn more about payment processing, and whatnot).

In any case my point is: you saying "the funds are there or aren't there" in this case would be false, since there are apparantly other possible reasons than liquidity, given they've paid out every person so far eventually, there's basically 2 options: either have the funds, plain and simple, and the payment processing story is simply true (i believe this, but decide yourself ofcourse) OR the other last option would be that indeed, they don't have the money, they're trying to stall as much as possible while still paying out people, and trying to earn more rake/deposits as time goes by to try pay for backlogged withdraws.

I am hoping that maybe a change of processors could speed things up, although this is unlikely happening.

We want to believe.
The problem with this is if the cashout process is sped up significantly everyone will pull out everything, or at least most of it. The lack of perceived trust, security, and transparency is the only truth known.

Hey now, this isn't the brag thread!!

Stop crying!!! You thought it was going to just go back to the way it was?? Online poker is not legal! Yeah, I wish that we could get paid right away too. Until its legal, there is going to be issues with payment processing.

Online poker isn't illegal. People are "crying" because lock hasn't paid them their money for 3 months now and they have every right to be, especially since Lock has been making promises every which way that everyone will finally get their money "next week".

You're a terrible person for taking advantage of this situation to kick people when they're down. If you don't have any money Locked up then you need to mind your own business instead of telling other people how to mind theirs.

I have $1200 on Lock and I play on Lock everyday. I love the site. When I signed up, I was smart enough not to expect everything to be perfect. Im also smart enough to know that payment processing is going to be a lot harder and to be patient.

thats all fine and dandy. in that case theres nothing anyone can do to speed up the process. so when shane says "we are doing everything we can to speed things up" he is full of ****. theres nothing that can be done.

its either a lie that funds are there or its a lie that we are being led to believe that cashout times can be sped up. either way shane is lying.

Have cashout times ever improved on revolution? Has anything gotten better since they left Merge? the answer is no.

either funds are not segregated or there is nothing that can be done to speed up cashout times.