Jen Larson absolutely needs to post here. She needs to explain herself and her company.

She doesn't need to make a thread, just write something and have it be a sticky at the top of the page.

"Re: Why we suck and what im doing about it"

Fair enough and thx for answering. I honestly hope it does work out like that and ya'all retake them. Lol, you're getting a tad thin skinned though I never said she didn't have a work ethic. I was more lol at the comparison of the two positions in general...as I'm pretty sure you also had already pointed out that it wasn't a real "apples to apples" kinda match up. But then again, I guess it would be actually possible to have every tractor worldwide go down at the same time from an emp and remotely feasible to fix them all by the next week ...of course, the damage from nuclear blasts that probably caused such havoc in the farming world would have to be temporarily overlooked while accomplishing such

Lighten up and thx for answering my question, it was a good answer and, btw, I'd be more than happy to meet her if it allowed me a visit to the castle.

Her posting here does nothing. It's really simple, fix the non USA cashouts and the sky is falling stuff will go away. Anything over a week is completely unacceptable. You guys are at 50+ days for ROW.

Agree.

imjustshane February 2013: imjustshane April 2012:
I can find lots of similar quotes between those two dates. The cashout times get worse and worse while the message stays consistent: "we're working hard to improve things and you will see improvements over the coming months."

hahaha thanks for putting in the work to find that. solid stuff

Why does everyone act surprised and lash out at Shane? Lock is obviously a shady-ass site that is trying to get away with serving americans by funneling/laundering cashouts through intermediaries, such as the random people in the Phillipines we receive our Western Unions from. It takes time to launder money to the point where the government can't easily trace it and shut down Lock.

The CEO won't show her face because she will just receive a (justified) torrent of criticism and hate. Shane is the dummy they stick out there for us all to vent at and demand answers from. Meanwhile, business goes on as usual and we all continue to play there since we have no choice.

As for ROW cashouts, why the hell would any non-american play on Lock??

This probably means nothing, but when I was getting Everleaf Western Unions, they were coming from Socrates Fudillo of Manila, Philippines.

PLEASE someone tell me they have had money from Socrates. LOL

Bitcoin is "the" way to go.

I think Shane knows more than he let's on. His job is to calm down the players, do damage control and do his best to keep the money coming. Look through his old messages, they say the same story, cashouts will imporove, i will chase that down etc. His loyalty is with Lock, not with the players. The day before Lock closes its doors Shane will be in here telling everyone everything is fine.


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(+ 1)

Actually no, after April 2012 when we moved to our own cashier things got much better and we were cashing out faster than main cashier of the network we were on.

So using this example when I tell you thinks will get better they will. Thanks for digging this out.

Is the UIGEA to blame for it taking this long for you guys to program a way for the client to allow casino exclusions without shutting down the whole cashier?

how long did that last?

ok so should i dig up the example of you posting essentially the same thing couple months ago followed by cashout times increasing from 30-ish days to 50-ish days?

touché, there's no getting around this one i think. You indeed said they were going to become better back then aswell (people were complaining massively about 30 days aswell), instead they got worse.

It's post like these that show just how big of a tool Shane actually is.

How the **** do you make this post knowing full well that for months now you keep telling people things are gonna get better then they either don't or get worse, all the while this subforum is FILLED TO THE BRIM with people complaining about a ton of ****, be it the horrible cashout times, the constantly buggy software or the fact that you people refuse to make any sort of upgrades to your client

get bitcoins plz

Here's some posts, first few are from July 2012, then starting with Jade Lane's post the remaining ones are from September 2012. These are from the NON-US cashout thread in your own subforum, Shane.



How you have the audacity to post some **** like this is beyond me considering how lock has been treating its players so far

I hope people stop "feeling sorry" for Shane and the job he has to do, and I hope people stop being naive enough to think everything he says is stuff passed down the ladder and he's just this innocent 3 y/o boy who believes everything he's told and just relates it here. It's pretty ****ing clear he's taking some enjoyment from trolling us in these threads

That lasted till just after the move to Revolution, that changed things dramatically for us and we have had to work very hard to get things turned around again.

There was a time a couple of months back when I wrote something about hoping things were about to get better. But the information at the time wasn't as strong and my posts reflected that. It was more a case of hoping things were going to improve.

To be very specific I didnt have the details of the amounts of payouts going out then like I do now.

So can you give us a firm date of when cashouts will return to the CS quoted timeframe?

I have been given the timeframe the cashier team hopes to achieve this in, but after the situation Jah Onion has highlighted where the cashier team hoped to have things sorted and instead they got worse I havent wanted to post it too much until we start seeing the real results of the change.

Its one thing to make a plan and its another thing for that plan to come off as you hoped. Working in the forever changing environment we are working in makes this situation slightly more problematic so I generally take the information Im passed down from the various teams and wait to see its effects paying off with real world results before Im too convinced.

Can you give a date on when CS will start giving out the correct timeframes on cashouts?

FYP

Considering just my last three cashouts (25, 30 and 50 days), it's been at least 3+1/2 months since cashouts have not occurred within 7-14 business days (which, btw, is still more than most poker sites out there). Surely these timeframes aren't taking support by surprise considering the plethora of emails they get from ppl complaining their cashout is xx days late and the amount of replies they send falsely ensuring said ppl that they're going to receive their money soon, in the next batch which will be sent out shortly.

most poker sites? name me one, really -_-