URGENT: ATN: Shane, Rizen, or lock support. charged twice on a deposite - Two Plus Two

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URGENT: ATN: Shane, Rizen, or lock support. charged twice on a deposite

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08-08-2012 , 04:15 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

So I just deposited ad the first time I tryed it was unsuccessful. I tryed again and it was successful. Each deposite was for $30. I have $30 in my account now, but my bank account was charged twice.

I know its not a lot of money, but I would like to see $30 back in my bank account within 24 hous, otherwise i will just call my bank and report it as fraud, which it is......

Please respond shane, rizen, or lock support

08-08-2012 , 04:16 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Also, got the email for the one deposite, which is what i was credited for, but charged twice on my bank account

08-08-2012 , 04:20 PM

PokerisNOtFun

enthusiast

Join Date: Aug 2012 Posts: 53

tell em how it is, dont let them call it anything other than credit card fruad, good thing u noticed quickly!

08-08-2012 , 04:24 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Quote:

Originally Posted by PokerisNOtFun

tell em how it is, dont let them call it anything other than credit card fruad, good thing u noticed quickly!

Yep.

fraud.fraud.fraud.fraud.

I'm sure Shane will never answer as he doesnt answer pm's or skype.

08-08-2012 , 04:28 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Lock name= capecodboy

08-08-2012 , 04:45 PM

BrianRx74

grinder

Join Date: Feb 2009 Posts: 458

I'm still not sure why, but this has happened before to other players on Lock. Hopefully they will fix this deposit problem they are having. Shane has answered every PM I have sent him over the last couple months. Try a polite PM again or wait for a response here. I would think twice about calling your bank and telling them you are using your account for online gambling. Only use it as a last resort if you really can't get this resolved.

08-08-2012 , 04:47 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Quote:

Originally Posted by BrianRx74

I will obv. not tell them its a gambling charge. an overseas purchase ldo

08-08-2012 , 07:07 PM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

one time

08-09-2012 , 01:03 AM

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

I think to get a job a Lock poker you just need to be able to breath

08-09-2012 , 05:55 PM

#10

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Shane. answer this

08-09-2012 , 05:58 PM

#11

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

as of right now, the money is in my account, but it could still be procesing. will update

08-09-2012 , 09:18 PM

#12

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by bigboyfosho

as of right now, the money is in my account, but it could still be procesing. will update

This looks like its resolved now, if not please shoot me an email so I can look into it for you.

08-10-2012 , 07:15 AM

#13

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

This is not resolved. it is confirmed that the moeny was taken out twice. thisi s considered fraud. Shane can you please report this immedialty or i will have to report this to my bank.

08-10-2012 , 07:26 AM

#14

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by bigboyfosho

This is not resolved. it is confirmed that the moeny was taken out twice. thisi s considered fraud. Shane can you please report this immedialty or i will have to report this to my bank.

Sorry I thought from your post about the funds now being in your account this was solved.

If you can email me a screenshot of your statement I can get this sorted ASAP for you. Its a known issue with the processor, they just ask for proof on every case as they have been working to eliminate this problem.

08-10-2012 , 07:54 AM

#15

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Sorry Shanem It looked like it was resolved, but the money is def. out of my bank account. I shouldnt hvae to email you a screenshot of my statement, if its a known issue, fix it.

08-10-2012 , 07:58 AM

#16

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by bigboyfosho

Sorry Shanem It looked like it was resolved, but the money is def. out of my bank account. I shouldnt hvae to email you a screenshot of my statement, if its a known issue, fix it.

Unfortunately thanks to some other players trying to take advantage of this we have to get the screenshot before we can do anything.

08-10-2012 , 08:11 AM

#17

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Whats your email address? once i geet my moeny in my b ank can i get some sort of compensation for this mess? also, the bank charged me a fee for the transaction as you can see in the screen shot. Tell the ceo to do something about this issue and the rest of the issues. not how you run a good site

08-10-2012 , 08:14 AM

#18

joeyrulesall

Pooh-Bah

Join Date: Feb 2011 Posts: 3,532

People are really still depositing on lock? Lol. Mind blowing.

08-10-2012 , 08:15 AM

#19

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Just click this link to email me.

08-10-2012 , 08:22 AM

#20

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

sent. the bank charged me a small fee as well.

08-10-2012 , 08:24 AM

#21

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by bigboyfosho

sent. the bank charged me a small fee as well.

Ive passed everything over to the cashier manager and made sure to make special note of you being charged fees twice from your bank.

08-10-2012 , 08:26 AM

#22

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Quote:

Originally Posted by joeyrulesall

People are really still depositing on lock? Lol. Mind blowing.

Yep and this is what i get

08-10-2012 , 08:32 AM

#23

Mccormick

old hand

Join Date: Mar 2010 Posts: 1,982

Quote:

Originally Posted by joeyrulesall

People are really still depositing on lock? Lol. Mind blowing.

Best promo's anywhere right now (i fully expect them to cut down on them soon) and for me no issues cashing out, nor any issues with support yet so far, and i've had multiple conacts. Sometimes takes a few days to get a response, but that's the case at most sites anyway.

*shrug*

08-10-2012 , 08:33 AM

#24

bigboyfosho

temp-banned

Join Date: Nov 2008 Posts: 684

Quote:

Originally Posted by imjustshane

Ive passed everything over to the cashier manager and made sure to make special note of you being charged fees twice from your bank.

Thanks Shane,

I know its not yor fault.

Bu, don;t you feel embarased to work for a company that treats their custoemrs like this and cant get anything right?

I guess nothing for compensation?

Guess that was my last deposit on this site
Thanks a ton

Last edited by bigboyfosho; 08-10-2012 at 08:42 AM.