Sorry for the ranting, im just pissed off.

But, I can't stop laughing at the fact shane says they don;t just credit, they commincate with the player.


Suprise suprise....no commication and just randomly crediting my lock account with 30.


BULLSHI.t


Shane, forward this thread to the manager

Shane, did someone hack your account.

You standing by this statement?


Shane, person to person. If you didn'tt work for lock. you know this is bullshi.t

Lock, double charges a depsoit and credits my lock account without my consent..

Shane, pelase tell me im wrong


This is the definition. of FRAUD

bigboy - You need to calm down and stop posting one after another like that.

Shane asked you if you sent them any emails. And he asked what email address you sent that from.

You have not answered these two very basic questions.

Fair enough. I'm just pissed off becuase they put the money into my lock account without my consent and took money out of my account without my consent.

I sent an email from the same email address my account is registered under. no response. so i contact shane

And I did not get an email from support stating they were going to put the moneyinto my lock account or asked me where to put the money.

Bigboy, you need to calm down. Shane says he didn't see the email from you when he looked. Yes, this screw up could be on their end since you said you sent it. Why don't you give the date or copy the email that you sent to them about this?

OK Micro, i just don't take fraud lightly.

(taking money out of account without my consent and put into my lock account without my consent)

Even if i didnt send an email, i gave all ino to shane, which in turn sent to manager.

I did not hear anything from support saying they are putting my money into lock account, evenwhen they already did.

Shane stated in this thread support doesnt just credit accounts without taking to players. Which, i never recived any communication from support.

How could this be on my end, micro?

It took shane 6 days to figue out they randomly put money in my lock account.

Also, I find it funny that Shane said they put it in my lock account because it is quicker than putting it in my bank acount. comical


Shane, please respond or forward this to a manager.


One last thing. Sorry Shane for ranting. Didn't mean anything personally. Just heat of the moment words. just pissed off the way support is handeling my claim

I know its only $30, but its my money and this situation is def. costing lock more than $30

Im still looking for your communication with support, what email address did you send it to?

As you saw in the other thread this process doesnt normally drag out like yours did and I'd like to work out what went wrong so we make sure it doesnt happen again.

Shane,

Thanks for responding.
I sent it to support@lockpoker.com, i sent it from the same email address isent to you. ( my screenshot).

You still havent answered all of questions though.

You stated in this thread that support will communicate with a player before crediting a players account. i did not hear anything from support.

Shane, will i get my money back into my bank account?

If not, i will have to resort to other means of getting it.

Im not someone who makes threats or anything, but in this case it is clear lock is at fault.

I told you that i wanted the funds in my bank account, sent you screenshot and you said TWICE you forwarded my claim with ALL my info... Why did it take you two times to forward my claim?

also, Shane there was a 6 day gap that funds wre supposivly in my lock account and you teeling me they were there after i donked it away.


One last thing, please tell me im wrong, that it is fraud when a company takes money out of my account without my consent and puts it in their account without my consent. then come out and say it faster than putting the funds back into my bank account

It's pretty obvious support did not communicate with you because they didn't receive the email. Why do you keep asking that?

If support did not recieve my email, are they not able to email me or no? or do they need to recieve an email in order to email me? Does lock not let support email players without being email first? is it a legal thing?

Sure they can. And they should have. And they screw this stuff up a fair amount.

But nobody is disputing that they didn't email you. You are acting otherwise.

You posted in the other thread so Im assuming you saw the email that was sent to that player, that is the email you should have received in response to your email to support.

Our email system logs every email to support, there was definitely no email received from your email address to either support@lockpoker.com or any of the other support emails (.eu and casino versions of both).

Im still waiting confirmation from the processor that the refund has been processed. Once that happens its down to your bank, can be hours, days, or weeks. The last slow one we saw took 6 weeks.

Come on man. I'm not a fan of Lock's support either but you deposited 30$ and I'm assuming lost it. Weeks later 30$ more shows up and you figure its a bonus? Who is supposed to believe that? You should have emailed Shane or support and told them to take it out of your account. You lost it, imo Lock owes you nothing now. Doing a chargeback isn't a good idea if you plan on using a credit card at any other poker sites, they keep industry lists, besides that its fraud something your accusing Lock of...don't be a hypocrite. You lost the money,accept it and move on.

so im getting a refund into my account?

great, thanks

ah ok, gotchya