it's not irony. they can then confiscate the funds and further help their cashout situation

I would prop bet anybody $1000 bucks lock will be lightsout within 8 months, but for my $1000 I'd only get players with vig for $10 to my $1000 so there's not much incentive for me to do it lol

So, obv, we're supposed to repeatedly email support until we get the answer we want? Brilliant.

The crazy part of what you said is that it can be answered with a "yes." More evidence how bad Lock Poker is treating their customers.

Since imjustshane was ran out of here, one can ask their pros or Joseph.

Well, that is if the pros are not too busy playing and feel like they should do a little customer service, security work or maybe some management decisions which they don't really get involved in.

And as for Joseph, he might have a bit too much on his plate answering as he is "in Berlin" sorting his VPN out and needs imjustshane's help.

"In Berlin'? I hope that's media blackout code for "In Cuba" because I think Germany extradites...

Is Lock too broke to fly him back to the mothership where he can log in directly?

ETA: And where in the world is Carmen Sandiego...I mean J. Lar during all of this? It's been weeks, and not a peep. I'm beginning to think she may be a ninja.

Mat or Mason?

Any further contact with Lock management?

They seem to be in silent running mode at the moment

Thanks Mat. I thought we were going to get a new representative in here. We had one vague and bad post from Joseph and then he left.

If anything, their overall performance in here has gotten worse. Simple questions. No answers.

Can you guys perhaps put pressure on them to clarify their transfer policy and to actually answer questions about it? This is like the bare minimum that they could easily do. I know a lot of the players here are coming off as impatient. But this lack of interaction after you put the ultimatum to them is crazy.

They not answering extremely simple questions. Still.

No.

I'll see what Mason wants to do.

I'll give you a hint. There is a right answer

Lock will blame their insolvency on 2p2, in a month when they close up shop, it will be all our fault for the terrible things we said and our terrible practice of cashing out.

Mat,
I think it would be appropriate to close all the pinned threads in this forum and replace then with a warning thread about lock's possible insolvency

I think two plus two has just about done all it can. I agree that they should delete all the pinned threads, demod shane, and pin cliff notes of the situation at the top of the forum. Shane and lock can post if they want but shane shouldn't be greenish.

THIS

Do not delete this forum, though. Maybe rename it so it's no longer "Sponsored Support forum for LockPoker.com", but leave it up so everyone can get access to the important info within.

I like the idea of closing the pinned threads, and adding a very prominent warning thread with a summary of the current situation. That would be a real service to the community.

Edit:
Also, I agree with demodding Shane, and revisiting the purpose of the forum, perhaps renaming as Kilowatt suggests.

At this point Lock has moved into rogue site territory.

Everleaf did not die for quite a while....

QFT!!!!

In the last 24 hours, Shane/Lock's ONLY post here has been completely worthless. He refuses to answer any of the other questions being posed to him.


Specific questions regarding the transfer rules and what the emails from support even mean have been completely ignored.

Yes, it's a hostile environment they are facing here. But it is not that difficult to participate or to answer really simple support questions when the emails from support are vague and/or nonsensical.

I'm disappointed. I truly thought 2+2's previous interaction with Lock in which they agreed to assign a new representative could be a step in the right direction. Instead, here we are with Shane again pretty much not answering anything.

It seams apparent that Lock is damned if they do and darned if they don't reveal anymore information in here. It's obvious that they believe the truth would cause more of an uproar than saying nothing does. Silence may be the only option for them considering how many times Shane has stepped on his own Johnson while trying to rebuttal claims in here. Either they have a plan and are just trying to implement the changes in silence or they are sucking the well completely dry. Hopefully the ladder of the two.

Lock is well aware of what's happening in these forums. After speaking with Mason it's not clear that we can influence them to communicate better at this point. Hopefully there will be positive results that speak louder than the lack of words.

I'll remove anything pinned that seems promotional.

they can answer the very simple questions about what the transfer rules are. email support are sending out a response to questions about that...but the response makes no sense. Responding to a request for clarification is easy. It is not at all "damned if they do or if they don't." Just answer some REALLY simple questions.

Thanks Mat. And that's a decent start here I think.

But "actions" in terms of processing cashouts are not going to help anyone understand how the transfers work now. But I understand that they may likely not respond to pressure from you guys.

Perhaps a big warning to "100% STAY AWAY FROM THIS SITE" and that type of negative advertising can be considered at some point.

Actually the last three email responses posted in NVG have made sense.

Transferred funds cannot be cashed out. Period. Lock has decided to turn real money into play money unilaterally.

Winnings derived from transferred funds MAY be able to be cashed out after review by the security team.

Their excuse for this absurd new policy is that transferred funds make it easy for money laundering to take place and they "want no part of that".

No play through requirement. No player review to separate those who were abusing the transfer function (if those people exist) and just regular players who had money on Site A, decided they wanted to play on Lock as well/instead, and exchanged Site A funds for Lock funds. Just "transferred funds cannot be withdrawn".

so basically lock just stole a bunch of money from its players?

I just wanted to let everyone know that we are still listening carefully to everything people are posting, especially all the feedback seeking a clearer policy on the cashing out of P2P transfers. A few of the Pros have jumped into threads and had a lot of dialogue with players on the forums and social media and have given all that information onto management for review.

We are are carefully reviewing this policy as it stands right now along with everyones other concerns and as soon as I have information on any of these matters I will post in here with it.

What you're doing with transfers isn't a policy. It's theft.