He didn't give you a smart-ass reply. His response to say that he can't spend all night saying "sorry" to you is a bit unusual but certainly not terrible.

You cranked up the hostility pretty quickly there. Certainly not the worst chat I've ever seen. But definitely not the best way to go about it.

my point is i asked him if i have the correct email and he basically tells me im wasting his time, all he had to do was tell me yes you have the right email and the chat ends there

Actually, yes. Because way more often than not, it's the waiters fault for not writing down the order, and then giving the improper order to the chef. Can we at least come up with some more applicable analogies?

I think the response is a bit unusual, terrible, and a very smart-ass reply. He's the customer service rep. The proper way to say this and remain professional is "I feel I have adequately answered your questions, so if there is anything else I can help you with let me know, otherwise I'm going to leave to assist other customers."

Instead he chose "Sorry, I can't keep answering the same question all day".

Compare those two answers and think about it. Terrible business for lock to have guys working for them that say things like this compared to the professional answer. Just a damn atrocity if you ask me. It reminds me of the first time I contacted Shane, I asked him if 60% rakeback exists on Lock. He told me no, it doesn't exist. I then said that I know several players who have it, and affiliates who give it out. He then said, "What part of it doesn't exist don't you understand?" I was just shocked and outraged that I could be spoken to like this from a rep of the site who is supposed to treat me with professionalism and courtesy. It's unacceptable. OP has every right to be upset. It's not about what OP said at all. OP can be the biggest douche on the planet, but when talking with support he should be treated professionally.

Can you imagine if a fish contacted live chat support, and had perhaps a basic question that he just didn't know how to do, like send a player transfer, or initiate a withdrawal, or how to get the bonus, etc etc and he asked more than once how to do it and the lock rep said "Jeez, how many times do I need to repeat this to you." or "Sorry, I don't have time to repeat this to you all night" or something to that effect? I mean boom, there goes a fish out of the games instantly, and all of his fish friends who were thinking about signing up for lock. It's a goddamn disgrace.

Disco - I mostly agree with you that your suggestion for the cust-serv rep would have been better. But I don't think what he said was as outrageously unprofessional as when Shane told you , "what part of it doesn't exist don't you understand."

That's definitely worse. No idea why Shane would behave like that to you but obviously he's kind of had a history of doing such things and acting like he's all bitter towards his own customers.

But in other words, if that Live chat happens at Stars I think that's pretty bad. But I don't hold Lock to as high a standard. The support's last line there isn't ideal but considering the curtness of the OP's demeanor I don't think it's that terrible.

True, I mean we should definitely hold Lock to a lower standard, but it's like cmon man!!!

why are you looking past the fact that he gave me that response after i asked him if i had the correct email for the cashier department?

Agreed. It is foolish to compare lock with pokerstars, just one glance at the first page of this forum will show you that.

OP in the end how long did it take for the transfer to go through (assuming it has)? For future reference

based on the last 2 transfers i made, it can be anywhere between 24-48 hours. if you do the transfers yourself through the cashier it takes like 5-10 minutes, but if you have your casino disabled like i do and cant access your cashier then your stuck with those time frames

diddy - How long did it take for THAT transfer to go through? The one you were complaining about? That was the question.

In reference to your other Q about ignoring the part about it coming after you asked for the email: I didn't ignore that part. The support guy was making a general statement about your chat-rant and having to say "sorry, I can't..." over and over.

As you saw yourself, chat responses and answers get mingled up all the time obviously. And from his end, and to anyone else reading that chat, it sure looked like you were just pestering him and ranting. Yes, you asked one legitimate question at the end: "Can you give me the email so I know I have the right one?" But you came off as having little more than an agenda to just bug him there.

Just something to think about for your next go at a Live Chat or email service thing imo. Yes, the chat guy could have done better in that spot too. But you were the greater issue imo (as well as the opinion of most others who have read this thread...some of whom would sooner jump off a cliff than actually agree with me about anything)

[QUOTE=MicroBob;34841908]

As you saw yourself, chat responses and answers get mingled up all the time obviously. And from his end, and to anyone else reading that chat, it sure looked like you were just pestering him and ranting. Yes, you asked one legitimate question at the end: "Can you give me the email so I know I have the right one?" But you came off as having little more than an agenda to just bug him there.
QUOTE]

i dont understand what you are getting at here, the reason i asked him if i had the correct email address is because i talked to live chat the day before about another issue but live chat couldnt help me and they told me to email support at support@lockpoker.eu, but i never got a response so then i tried support@lockpoker.com and i got a response, there was no hidden agenda, nor did i ask it in a sarcastic manner to piss him off


the transfer took a day, all im saying is when you got a customer getting frustrated at customer support, your not helping the cause by telling him i dont got all night for you, esp a small site trying to grow with a not so good track record, the conversation was coming to a close and i asked him a serious question on whether i had the correct email address,

about a month ago i requested to have the casino disabled and it took two weeks and about 20 emails to get it done, why does it need to take that long? how can i not lose my cool? when others are bitching about slow or no support, it makes you wonder what are they doing if they arent helping anyone?

I wonder all the same things and I think support there still does a generally poor job in many situations even though they have thankfully gotten somewhat better.

None of that has to do with the fact that you were out of line though.

If he had started the convo with something super-snarky to a situation where you had done nothing wrong then that would be different.

You were rather snarky and ranty while he was being professional. He ended it with a mild snark that wasn't all that terrible.

I submit that if you weren't so snarky and ranty previously then the end-result would have been a little different. But as it stood, the end result wasn't THAT terrible. Not ideal from his end.

It also wasn't completely terrible on your part. I've definitely seen WAY WAY worse. But you could definitely have done better there. And you had more room for improvement than he did imo.

And, as I pointed out before, this isn't just my opinion here. A lot of others in this thread generally seem to think that as well. This is a group of players who are practically LOOKING for reasons to blast Lock because they are sick of the shenanigans and support issues, etc. But even those types of players quick to find fault with Lock because they've seen it a fair amount aren't finding much/any fault with support here. I think you should think about that when considering this whole thing.