[QUOTE=MicroBob;34841908]
As you saw yourself, chat responses and answers get mingled up all the time obviously. And from his end, and to anyone else reading that chat, it sure looked like you were just pestering him and ranting. Yes, you asked one legitimate question at the end: "Can you give me the email so I know I have the right one?" But you came off as having little more than an agenda to just bug him there.
QUOTE]
i dont understand what you are getting at here, the reason i asked him if i had the correct email address is because i talked to live chat the day before about another issue but live chat couldnt help me and they told me to email support at
support@lockpoker.eu, but i never got a response so then i tried
support@lockpoker.com and i got a response, there was no hidden agenda, nor did i ask it in a sarcastic manner to piss him off
the transfer took a day, all im saying is when you got a customer getting frustrated at customer support, your not helping the cause by telling him i dont got all night for you, esp a small site trying to grow with a not so good track record, the conversation was coming to a close and i asked him a serious question on whether i had the correct email address,
about a month ago i requested to have the casino disabled and it took two weeks and about 20 emails to get it done, why does it need to take that long? how can i not lose my cool? when others are bitching about slow or no support, it makes you wonder what are they doing if they arent helping anyone?