To those of you who have been long waiting for your money
05-09-2013
, 06:01 PM
05-09-2013
, 11:20 PM
Never mind, I did it myself. Here are some of Lock's still unpaid cash outs. No posts from before 4/30 and I did my best to remove anything that's been paid/updated since. Guess I'll leave it here too after doing all that clicking.
From Cash Out Thread (Mostly RoW Checks):
From Row Thread:
From WU thread:
Please tell me more about this positive cash out trend though.
From Cash Out Thread (Mostly RoW Checks):
Quote:
169 days and still waiting. Requested 11/21/12.
Latest response from 3 weeks ago. I am not even sure what she is saying. Can anyone translate?
---------------------
Thank you for your email.
We are sorry for the issue. We do not receive intermediate updates during a cashout request that has been delayed so our responses cannot vary too much as we can only relate to you that we will have your cashout with you as soon as possible.
When your details have been made available we will be in contact with you to supply you the details.
Please bear with us and understand that we have no different response to relay to you apart from this. In saying this, players who have been delayed are receiving their cashouts daily. We will have a resolution for yours shortly too.
Kind regards,
Diana
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Latest response from 3 weeks ago. I am not even sure what she is saying. Can anyone translate?
---------------------
Thank you for your email.
We are sorry for the issue. We do not receive intermediate updates during a cashout request that has been delayed so our responses cannot vary too much as we can only relate to you that we will have your cashout with you as soon as possible.
When your details have been made available we will be in contact with you to supply you the details.
Please bear with us and understand that we have no different response to relay to you apart from this. In saying this, players who have been delayed are receiving their cashouts daily. We will have a resolution for yours shortly too.
Kind regards,
Diana
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Quote:
made my request on 1/22 and no check. After it took me 113 days to get my first check when I got in March (request in November), I honestly never thought I would see the second payout. It has now been a 105 days, and I never even got an e-mail saying the check was verified this time. It's certainly not in my account!
Quote:
An update:
Check requested: 12/12/12
Approved: 3/14/13 "7-10 business days"
(Fast forward through several confirmations by Lock that the check will arrive either "any day now" or "by the end of the week")
5/4/13: Total time since check request = 20 weeks + a few days
Check requested: 12/12/12
Approved: 3/14/13 "7-10 business days"
(Fast forward through several confirmations by Lock that the check will arrive either "any day now" or "by the end of the week")
5/4/13: Total time since check request = 20 weeks + a few days
Quote:
I have been waiting for over 4 months now and you are continuing to say the check is en route when clearly it isn't. At this point I just want and deserve my money if you have to western union it or whatever. Why in the world is it taking this long and from what I've seen on forums, nobody is getting paid.
Lock Poker Support via smtpcorp.com
3:31 PM (2 minutes ago)
to me
Please type your reply at the top of the email...
Lock Support
MAY 02, 2013 | 03:31PM EDT
Hello Randy,
Thank you for your email. You should get your check shortly. Apologies for any inconvenience.
Kind Regards
So its good to know its on its way. I also got some lottery money from a family member on the way from Nigeria hope they both arrive soon.
Lock Poker Support via smtpcorp.com
3:31 PM (2 minutes ago)
to me
Please type your reply at the top of the email...
Lock Support
MAY 02, 2013 | 03:31PM EDT
Hello Randy,
Thank you for your email. You should get your check shortly. Apologies for any inconvenience.
Kind Regards
So its good to know its on its way. I also got some lottery money from a family member on the way from Nigeria hope they both arrive soon.
Quote:
Day 126 and counting...
I have a long email trail of support repeatedly promising me that I will be in the next payout batch. Every time they say it is coming soon and to be patient and yet I wait. I contact them about every 2 weeks. They promise it is coming soon, apologize, etc. and yet I never get it. This has been going on since early Dec. 2012. Payout requested in mid November.
I have received payouts much quicker in the past. What is going on?
Update: 4/30: Still have not received payout. 161 days and still counting - almost 5 - 1/2 months waiting... Continue to email support about once every other week. Just a new excuse every time.
I have a long email trail of support repeatedly promising me that I will be in the next payout batch. Every time they say it is coming soon and to be patient and yet I wait. I contact them about every 2 weeks. They promise it is coming soon, apologize, etc. and yet I never get it. This has been going on since early Dec. 2012. Payout requested in mid November.
I have received payouts much quicker in the past. What is going on?
Update: 4/30: Still have not received payout. 161 days and still counting - almost 5 - 1/2 months waiting... Continue to email support about once every other week. Just a new excuse every time.
Quote:
Quote:
Req max 2/12
Ver 4/2
Nothing further.
I'm glad I sold most of my balance at .55 - .65. I still have low 4 figs that I have not played with since early Feb. Now, at .35/$ I am taking a chance on not selling my remaining balance, even though I feel my real equity is about 10%.
Ver 4/2
Nothing further.
I'm glad I sold most of my balance at .55 - .65. I still have low 4 figs that I have not played with since early Feb. Now, at .35/$ I am taking a chance on not selling my remaining balance, even though I feel my real equity is about 10%.
Quote:
I requested WU $1.2K 8 weeks ago (Shane told me in email this was the fastest withdrawal method.) They orig told me to expect 4-5 weeks. This is their latest, received yesterday:
Thank you for your email.
There has been a temporary delay with the processor that has caused a backlog of player cashout requests that we are currently working to resolve now as soon as we can. Unfortunately the situation is not as cut and dry in the US as in other countries. We are beholden to this processor due to legislation in the US regarding online gaming.
We guarantee we will have a resolution for you very soon and many thanks for your patience to date.
Please let us know if we can be of further assistance.
Kind Regards,
Michelle
Thank you for your email.
There has been a temporary delay with the processor that has caused a backlog of player cashout requests that we are currently working to resolve now as soon as we can. Unfortunately the situation is not as cut and dry in the US as in other countries. We are beholden to this processor due to legislation in the US regarding online gaming.
We guarantee we will have a resolution for you very soon and many thanks for your patience to date.
Please let us know if we can be of further assistance.
Kind Regards,
Michelle
Quote:
Longer than normal?! LOL ive been waiting since 1/5, and people are now getting paid in 2 weeks!
Quinn
MAY 08, 2013 | 02:07AM EDT
Hi,
Due to processor limits, MTCN delivery can take longer than normal. But assure you that your payout is on the top of the list and you will receive your MTCN soon. Please let us know if we can be of further assistance.
All my best,
Quinn
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Quinn
MAY 08, 2013 | 02:07AM EDT
Hi,
Due to processor limits, MTCN delivery can take longer than normal. But assure you that your payout is on the top of the list and you will receive your MTCN soon. Please let us know if we can be of further assistance.
All my best,
Quinn
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Quote:
3 months and counting...
Thank you for your email.
Unfortunately, we do not have any further information on your withdrawal at this time. Please be assured that we are equally frustrated by the delays experienced and we are working as hard as we can with our processors to ensure that your withdrawal is processed as quickly as possible.
We will be in contact as soon as we have more information for you and we thank you for your patience during this time.
Kind Regards,
Richard
---
CSR, Lock Support
Thank you for your email.
Unfortunately, we do not have any further information on your withdrawal at this time. Please be assured that we are equally frustrated by the delays experienced and we are working as hard as we can with our processors to ensure that your withdrawal is processed as quickly as possible.
We will be in contact as soon as we have more information for you and we thank you for your patience during this time.
Kind Regards,
Richard
---
CSR, Lock Support
Quote:
^^^ you won ^^^
just for laughs and b/c for some reason, it makes me feel better:
requested: 3/3
verified: 4/9
nothing further except for the same impotent player support emails as everyone else. before this, 6 weeks was the longest i waited for cashouts. something's seriously amiss here, kids.
just for laughs and b/c for some reason, it makes me feel better:
requested: 3/3
verified: 4/9
nothing further except for the same impotent player support emails as everyone else. before this, 6 weeks was the longest i waited for cashouts. something's seriously amiss here, kids.
Quote:
Requested 2/13 still at verified
Hi,
Our apologies. We have experienced some unexpected delays due to a backlog in payout requests. Your payout is currently verified and in the queue to process as soon as possible. Once done your full pickup information is available will be displayed in your Cashier's History section.
Thank you so much for all your patience.
All my best,
Quinn
Hi,
Our apologies. We have experienced some unexpected delays due to a backlog in payout requests. Your payout is currently verified and in the queue to process as soon as possible. Once done your full pickup information is available will be displayed in your Cashier's History section.
Thank you so much for all your patience.
All my best,
Quinn
Quote:
Know some people have been asking questions in this thread and other threads about the 10% WU fee. I was able to withdraw this month free without any 10% fee being taken out to be later reimbursed. When I went to the WU withdraw menu it said "This withdraw qualifies for no fees" or something like that.
Still waiting on MTCN from 1/18 for my other withdrawal though...
Still waiting on MTCN from 1/18 for my other withdrawal though...
05-09-2013
, 11:26 PM
05-10-2013
, 01:58 AM
05-10-2013
, 02:07 AM
05-10-2013
, 09:20 AM
05-10-2013
, 11:45 AM
05-10-2013
, 12:49 PM