Here some insight on Lock payment processing.
You need to picture Jen in front of a massive wall that is split in 3 sections. Right across the top of the wall there is a massive "pending cashouts" sign followed by three rows labeled 2012, 2013 and... 2014.
Each row is plastered with little post-its that read stuff like "$500 skrill cashout, Player ID HammerMan72 to
xxx@yyy.com"
Now usually those cashouts are processed oldest to newest but a few months ago the window was open and a massive breeze came through and some of the post-its fell of the wall. Since those are not dated big confusion started as to which row the fallen post-it stickers belonged and hence they were picked up and stuck in random order wherever there was place to put them.
Since that day Shane makes great efford to figure out the ones that were from 2012 but got stuck back on 2013 in order to get them processed.
Hmmm... would be much more funny as a video... lol