Hey Shane

About a week ago you emailed me saying that you would be looking into my withdrawal. You never emailed me back and I have emailed you since as well as posted in threads asking for an update. Could you please let me know what you have found out about my withdrawal if anything?

Lock name: fatalflaws

He says what he says, its 99% bull****

I also emailed Shane and have yet to receive a response back

requested 12/15
processed 3/14
NOW 128 DAYS AND COUNTING...

this is really starting to get ridiculous. check withdrawal times just keep getting worse and worse. what about these improvements that you keep saying we can expect to see shane? i understand if you personally are not able to get us updates on our withdrawals from this process date, but surely there is someone that we might be able to speak to who can. surely lock can contact your processor and ask them if/when they have/will be sending our checks out. don't you think that's the least lock could do for us players who have been waiting over 4 months? a simple email to your processor just asking when they will be sending our checks, that's all i'm asking.

Shane is one of the most inept reps a company can have. He's let down hundreds, if not thousands of players with his empty promises of getting back to them.

He's lied so many times that I believe he might believe his own bs.

All the excuses last year about a small percentage of withdraws being late and that things were improving, yadda, yadda was all just smoke and mirrors. It's only gotten worse and they do a few cashouts on time to deceive us and make it look like it's better than it is. Just despicable behavior.

I have zero respect for any company who deceives people the way Lock does via Shane and even less for Shane himself. He doesn't have to tell people he'll get back to them, it's better if he ignores you to begin with, than making those empty and unfulfilled promises.

Shane responded to my email, stating that he would contact the cashier about why my cashout from Feb 16th was not included in the last batch. The cash out is currently still pending.

@poguemahone1 you probably have a lot more to withdraw than I do, how much and how long have you been waiting? Must be frustrating. Some people get their money faster than others.

I made my final withdraw in Oct last year and it took nearly 4 months via western union. I played a little bit after that with my remaining balance and am happy to say that I've been "Lock" free for a few months now!

After losing hundreds of dollars due to freezing software and only being reimbursed for one stinking tourney entry, being lied to about my cashouts repeatedly and all the other BS that comes from Shane and Lock reps, I willl never play on that site again.

I wish you luck in your experience with Lock.

@poguemahone1 well at least you got your money. You're not Lock free whatsoever, you're still here in their support forum badgering the moderator...

Thanks for the luck, I'll take as much as I can get

I just popped in to see how things were going and saw Shane spewing the same things he was spewing last year and I couldn't resist haha

The one thing he can't come up with a good excuse for is the way he tells people he'll get back to them and then doesn't. That's 100% under his control and has nothing to do with anything other than him being irresponsible, period.

yeah, good point, why wouldn't he just use the PM service on here instead of the emails... it would seem more efficient. When I was a forum mod on a video gamers site, I would prefer PMs over emails. It was easier to keep track of them.

The guy must get hundreds of emails a day and when you post it open like he does, spammers will get you too... it must be impossible to sift through them all.

I think it would be really interesting to see if there is any pattern to this. Maybe they pay out certain players first, and wait to pay out those who cash out a lot. Obviously I am purely speculating and it would likely be more complex than that but just a thought

looks like this ship has sunk

i dont see it this way at all

shane is probably doing the best he can. how many pissed of customers do you think email him? there is not enough time in the day to respond to everyone.

now he has the transfer problem to deal with on top of the normal withdrawls

shane's problem is that he works for an inept company, that doesn't know how to run a legit poker site

Agree to disagree I guess.

To me it's classic over extending yourself and making promises you can't keep. I have always believed it better not to make promises you can't keep, especially when you do it over and over again. At some point you need to evaluate your own behavior and change if you're not able to keep your word.

It's bad enough on a personal level, but on a business level it's unacceptable.

I completely understand him not responding to emails and PMs that are unsolicited. So many people must be flooding his inbox daily.

It's all the times he initiates the help, tells the person he will get back to them and then never does. That's 100% on him, not his agency. If his agency is requiring him to break his word repeatedly, then it's even more sick.

Anyway, There are obviously far greater issues and concerns with Shane and Lock, so many disturbing actions and words from Shane, Customer Support and their security.

It's hard to fathom the decisions they make, the way they treat their customers and the excuses and answers that come from their Customer Support Team, Security Team and their Rep on here. A lot of truly WTF? incidents.

Shane, are you going to respond to this or my other thread "Shane, some questions for you to answer"? I don't understand why you are unable/unwilling to respond to a relatively simple inquiry such as this one.

shane is busy gearing up for the wsop. he is terribly busy and cannot be bothered. take your lump$ like men. u was gambling when u joined the site. u got the bone. \please leave all complaints here. what can shane do? he has no pull. shane was/is a lackey a flunky for the lady that owns the site. in canada. your $$$ is toast. move on. you have no legal recourse. two plus two & covers . com they are getting paid by these thieves for adverts posted you know that. you have no shot. i wonder if shanes granma is proud of her boy.? p.s. it is illegal for usa players to play online$. i think lock poker knows this also. gd lk shnooks.

hahah there is a click ad for Lock poker at the top of this pages thread hahahaahah hurry hurry get the bone-us

and 1 ad on each side right and left hurrry hurrry win the wsop seat hahahahaah

It is not illegal for usa players to play online poker, so many people think that is true.

Crickets chirping...