This is the e-mail I sent to Lock today expressing my satisfaction with their customer service and how they've handled this whole cash-out mess.
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?????????????????????????????????????? No update since March 30th?????????????????????????
Thank you for your #1 customer service!
From: Lock Poker Support <support@lockpoker.eu>
To:
Sent: Saturday, March 30, 2013 3:46 PM
Subject: Re: Withdrawal Request Sunday, 2013-02-17 8:11 AM EST
Please type your reply at the top of the email...
Lock Support
MAR 30, 2013 | 06:46PM EDT
Hello Joe,
Thank you for your email.
I apologize sincerely for the delay with your withdrawal. They are running behind as you unfortunately know by now. We're still awaiting the MTCN from our processor. As soon as we have it we will email you.
I'm afraid I can't say a definite date but judging by how long you've been waiting I'm hoping it's not much longer.
Please let us know if we can be of further assistance.
Kind Regards,
Geri
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu