Tony
MAY 07, 2013 *| *01:30PM EDT
Hello John,

We apologize for the delay in responding to your inquiry.

Upon reviewing your account, we can confirm that your payout was not declined. Your payout for the amount of xxxxx USD at the moment is verified and pending processing.



I'm posting this because I"m fairly sure I'm one of the first players to have evidence of a response from the security department that doesn't spit back the same things we've been hearing.

I'm hoping more of us can get these emails and that the process is actually taking place now.

I also double checked my cashier history and it has not yet been verified in there, but I will post when it comes up as being verified.

One other thing I checked was the status of the withdrawal in the cashier, way I do that is to request another withdrawal while one is pending, then it asks you to cancel a previous withdrawal because you can only process 1.
Then it takes you to the page that shows you the pending requests.
Underneath it is a note indicating that it is Good 2 go.
Previously, for my last denied cash out, the note was no cash out on p2p transfers. I hope this information is helpful and will keep updating.

Thank you.

Please type your reply at the top of the email...



Tony

MAY 07, 2013 | 12:48PM EDT

Hello Carmen,

There is no play through requirement on player to player transfers as transfers are not eligible for cash outs. However, note that any funds/winnings generated from a transfer is eligible for a cash out.

All our best,

Tony

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CSR, Lock Security

http://lockpoker.eu
http://lockcasino.eu

However, note that any funds/winnings generated from a transfer is eligible for a cash out.

This seems like a reasonable policy, and am glad to hear it.

Yea but still, the initial p2p money is stuck forever. Somewhat BS.

you must be misreading. transfers are not eligible for cash outs

that is completely unreasonable. if you receive a transfer, they keep that transferred money forever. this is stealing. they have done this retroactively and everyone who received a transfer is screwed. this is their method for covering all cashouts: refusing to cash certain people out for a rule they instated a week ago.

where is the MugatuAMITAKINGCRAZYPILLS.gif when you need it

if you are playing staked,as i am, the original transfer is getting sent back to backers upon profit anyways. they arent keeping anything. you can continue playing with that money as long as you have it to play with. if i send you $100 and you turn it into 300, you can cash out 200, you still have the 100 to play with

you realize there is an entire marketplace where people buy and sell Lock poker money? and you realize everyone who has ever bought Lock money on the marketplace has now had their money retroactively stolen by Lock Poker?

Too bad the backer then can't cash it out without undergoing some sort of review that may or may not happen and may or may not actually result in actually being able to cash out. Oh, and the fact that they probably won't let you cash out anyway.

apologies, i did misread.

What's yet to be determined is what happens if you lose the case $100?

Can the winner cash it out?

+1

yes i understand that, but lock poker, or any other poker site doesnt exist for the purpose of allowing people to buy/sell money. this rule basically forces people to only use their poker accounts for poker. it prevents your poker account from being used for prop bets. it prevents buying and selling of money. i understand people are unhappy with cashout times. i myself think they are ridiculous, but lock as a business cant allow people to buy and sell their money, IMO anyways

I followed up with something along those lines and got this response.



Please type your reply at the top of the email...



Lock Support

MAY 07, 2013 | 02:19PM EDT

Hello Carmen,

Thank you for your email.

Player to player transfers are intended for play on the site only and cannot be cashed out. If you are wishing to receive the funds for other purposes there are other methods of transporting money such as having the other person send it to you by Western Union or through a bank.

This is where the issue stands and it will not change.

Regards,

Jake

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CSR, Lock Support


I then responded that LOCK funds are currently selling for like .35 on the dollar, so I lose either way.

im not by any means saying this is an optimal ruling, but its better than when we all thought just by receiving a transfer meant we werent eligible to cash out anything

Why not? p2p transfers save them a ton in processing fees, and reduces the load on their processors overall.

wow, so they are encouraging people to trade money that they know cannot be cashed out by the other person. so they are encouraging people to make transactions that enable them to steal more money.

i mean ive heard of even poker stars taking away peoples p2p transfers when they were not playing on the site and basically only using stars to transfer money

shane appears to be responding in the Lockpoker/bugs/support thread now. I know he said he couldn't comment on policy...only support....but if you have a withdrawal cancelled for a p2p...maybe he can get you a response on your individual case...dunno

And got this response...



Please type your reply at the top of the email...



Lock Support

MAY 07, 2013 | 02:31PM EDT

Hello Carmen,

Thank you for your email.

If you have any other queries please do not hesitate to contact us.

Kind regards,

Jake

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CSR, Lock Support

that is why stars has play through rules. i guess lock could accomplish the same with play through rules. they are sort of getting to the same place by a different road

They're not getting to the same place. They're stealing peoples' money, and a lot of the money they've stolen is from people who have made no transfers since this rule was implemented.

They've been saying this for ten days now, it seems like they would've amended this policy by now if they were going to.

as of a week ago, there was a 1:1 wagering requirement. they could have raised it to 1:1 rake if it was really a problem.

now there is no wagering requirement. they take ownership of that money. not only are they taking that money, they're keeping all money from past transactions as well.

this is their solution to not being able to cover cashouts. lowering their burden to suddenly make a huge sum of money ineligible for cashouts.

furthermore, support is now encouraging people to trade, so they can steal more money.

if you lose the money you get in a transfer does it act as makeup then?

say you initially buy $1000 in the marketplace, lose it, then deposit another $1000 thru WU. do you now have to have $2000 in your account before you can withdraw profit? or is your account "clean" because you lost the money you received in a transfer?

all money traded is now locks forever , wow outright stealing imo