"Bonus" section now showing up under Admin, but bonus list is empty - Two Plus Two

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"Bonus" section now showing up under Admin, but bonus list is empty

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06-14-2012 , 04:05 PM

Ben Lopez

grinder

Join Date: Nov 2010 Posts: 686

You can now find the Bonus section under Admin in the Reports tab. I was relieved to see this was finally fixed and I could start playing again. Except that I have 2 stacked bonuses from before the move and now it's showing that I have no bonuses...

06-14-2012 , 04:10 PM

glockdiesel

centurion

Join Date: Oct 2011 Posts: 166

my new bonuses show, but not what was supposed to be carried over from merge

06-14-2012 , 04:52 PM

cilione

newbie

Join Date: Jan 2011 Posts: 34

Quote:

Originally Posted by glockdiesel

my new bonuses show, but not what was supposed to be carried over from merge

hmmm my bonuses dont show anything either.... just a little concerned they didnt apply the code to my deposit.

06-14-2012 , 05:54 PM

maxmdze

newbie

Join Date: Jan 2012 Posts: 44

my bonus was also not carried over from merge

06-14-2012 , 09:43 PM

Ben Lopez

grinder

Join Date: Nov 2010 Posts: 686

Contacted support, will report back with their reply.

06-14-2012 , 09:53 PM

GTM13

banned

Join Date: Jan 2012 Posts: 436

Quote:

Originally Posted by Ben Lopez

Contacted support, will report back with their reply.

GL with that, I talked to shane about this two days ago, was told he was contacting the CEO to directly fix this, and have had no contact, no response are anything since.

Sent an email to general support, and it was returned because there Inbox was full LOL.

06-14-2012 , 10:06 PM

Ben Lopez

grinder

Join Date: Nov 2010 Posts: 686

Quote:

Originally Posted by GTM13

Sent an email to general support, and it was returned because there Inbox was full LOL.

Impossible not to LOL @ at that.

But also very telling of the poor shape Lock is in right now...

06-14-2012 , 10:15 PM

tommytuffnutz

banned

Join Date: Jun 2011 Posts: 638

^ disturbing

06-14-2012 , 10:27 PM

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

The dashboard is a disaster. The Report part is a mess saying the time is 4-5 hr ahead of the real time so you can't check your results. The Stats page is not updated regularly.

If I was Lock I would be embarassed. DId they really not have anything ready in time for this switch?

06-15-2012 , 11:40 PM

#10

Ben Lopez

grinder

Join Date: Nov 2010 Posts: 686

Ok, so as an update, I emailed both Emily and the general support email. Emily replied back in a few hours, BUT she didn't even know how much my bonuses were...the fact that they had to ask is very, very bad, how can they not know?! But I told her the amounts and within an hour she had gotten back to me saying "I will apply them ASAP." 19 hours later my Bonuses page is still blank. I sent her another email about 10 minutes ago asking if the bonuses had been applied yet, and will report back with her response.

Lock general support: Over 24 hours with NO RESPONSE.

06-16-2012 , 01:23 AM

#11

Anxiety Attackk

centurion

Join Date: Mar 2010 Posts: 122

My bonus is not applied either... 200% of $0 is what i am getting

06-16-2012 , 01:36 AM

#12

emoore7959

enthusiast

Join Date: May 2011 Posts: 51

I got ZERO aswell

06-16-2012 , 06:40 AM

#13

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

If anyone is still not getting the bonus applied please shoot me your email address so I can pass it on to the dev team to investigate.

06-16-2012 , 06:53 AM

#14

Jerry_B

enthusiast

Join Date: Feb 2012 Posts: 83

+1 on bonus section being empty

06-16-2012 , 07:11 AM

#15

El-Sheik

adept

Join Date: Nov 2010 Posts: 754

Quote:

Originally Posted by imjustshane

If anyone is still not getting the bonus applied please shoot me your email address so I can pass it on to the dev team to investigate.

I've already sent you 2 PM's but still no answer. I'll send you another one.

06-16-2012 , 07:41 AM

#16

drunknpokerfreak

newbie

Join Date: Aug 2006 Posts: 33

Quote:

Originally Posted by imjustshane

If anyone is still not getting the bonus applied please shoot me your email address so I can pass it on to the dev team to investigate.

Already sent one and didnt recieve a reply, also emailed support and didnt revieve a reply. Guess i'll try again.

06-16-2012 , 10:13 AM

#17

moonship

grinder

Join Date: Apr 2012 Posts: 542

Today I noticed a deposit bonus payment of $5...BUT...it is under the "Transaction Report" page and not the "Bonuses" report page. The Bonuses Report page is still empty and therefore I have no way to track bonus code, amount, paid amount and expiration. Fix please.

06-16-2012 , 11:12 AM

#18

BrianRx74

grinder

Join Date: Feb 2009 Posts: 458

Bonus section still empty for me as well, but I am being paid correctly.

06-16-2012 , 12:32 PM

#19

bAd JQKe 10

enthusiast

Join Date: Dec 2009 Posts: 97

Quote:

Originally Posted by moonship

Same here. I'm getting the bonus payments under "Reports" but the bonus tracking doesn't show up under "Bonuses" tab. Not a big deal but after you fix other problems would be nice if you look into this so we can track our bonus progress easily.

Also, I'm on my way to Black Elite VIP but still no vault

06-16-2012 , 03:19 PM

#20

The Drifter

old hand

Join Date: May 2010 Posts: 1,436

I am not recieving my bonus, either.
A few days ago, a $5 "Deposit Bonus" showed up in my Reports -> Transactions, but it never reached my cashier and then it disapeared, and now I'm seeing nothing at either location.

Sending PM now.

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