Ive replied to you twice that I can see and after I last replied to you and passed your details over to the cashier team I was also BCC'd in on the response from the cashier team with an update for you.

Please let me know if you havent got any of these emails.

Our regulators are listed clearly on our site.


Regulators dont like the rooms they regulate commenting openly in public forums. Do you see any representatives from Alderney, Malta or Curacao gaming commissions posting here?



1. Just because you as a player who has never worked in the operational side of an online gaming company who services US players in a post-UIEGA market cant think of any reasons doesn't mean they dont exist.

2. I cant make any statements about the regulators. Regulators by their very nature hold all the power, when they say jump we say how high.

3. Ive said all I can on how UIEGA affects ROW processing. Your comment here works on the assumption that ROW processing is in now way related to US processing and in no way affected by UIEGA. Were the ROW accounts on the Black Friday rooms free from any action taken by the DoJ?

4. Because when legal action is undertaken the first thing that happens is your legal department contacts you and says "no statements are to be made on this matter"


Just wanted to quote this last one make sure it wasn't missed. People on 2+2 always want detailed answers because of their status in the poker community but at its core 2+2 is still a public message board and as such the detailed information often sought cant be given.

3. Yes, PokerStars. ROW players weren't affected at all.

Sent from my GT-I9100 using 2+2 Forums

This all sounds like excuses why you can't answer difficult questions.

You can hint that your regulators audit your segregated balances but you can't actually confirm it when asked coz the regulators won't let you.

You can hint that you are engaged in legal action against Girah but you can't actually confirm it (or answer questions about Lock's role) coz the legal dept won't let you.

You can hint that UIEGA causes 2 month delays for Lock ROW cashouts (even though not for other sites) but you can't explain why (even in general terms) coz of UIEGA, secret squirrel said so etc

All very convenient and, frankly, not convincing. imo, a reputable site would find reasonable ways to answer these questions.

3 personal questions Shane:

- Do your pay checks from Lock regularly get delayed by 2 months?
- In your heart, do you really believe Lock isn't feeding you crap to spin out to us?
- Do you feel proud to represent Lock?

+1000000. It's all about the money to them. They'd advertise for identity thiefs if they got paid.

SO LETS BREAK ALL THIS DOWN HERE:

Shane...so you say that there's perfectly good reasons why you can't payout ROW players promptly even though you claim the money is there and segregated. SO, I now ask you to take a look at this:

LOCK: Claims money is there and segregated, payments to ROW players take approx two months or more. US Players about 3-4 months.

WPN: Claims the money is there and segregated, payments to ROW players take less than a week. Also pays out US players in less than a week via debit card, less than 2-3 weeks via check.

So, where exactly are these perfectly good reasons when another US site making the same claim of segregation that you do, can get money in their ROW players hands within a week, and it takes you 60 days. Shouldn't both of these sites be facing the same "perfectly good reasons" that delay withdrawals to ROW players? Yet, one is still able to get their players paid in less than a week, even though they undoubtedly still face the same set of "perfectly good reasons" that Lock does. The above logic is enough to prove that Shane is full of ****.

This post alone should be enough to ensure everyone that LOCK DEFINITELY DOES NOT HAVE ALL PLAYER FUNDS, LET ALONE SEGREGATED. Lock is obviously running a "pay as you go" type operation, where they can only make a payment, once they've generated enough rake to come up with the money.

If I were anyone with money on lock, I would be taking that money off ASAP (well, i guess in Lock terms ASAP is about what, 60-90 days?). I would trade that money off at 60c on the dollar if I had to because I can't see any way possible that 6-12 months from now Lock hasn't gone busto yet.

Maybe you guys should ask questions that he might be able to answer. At least he is here trying to help out. Attacking him probably is not the way to get information...

That may be, but it probably isn't Shane's fault specifically.

He can only say what Lock allows him to say. No point getting upset with him.

There's been several instances where Shane said things that surely Lock did not tell him to say....most of these cases include insulting concerned customers.

Only ever seen him insult scammers or total douchebags tbh.

He talks down to people who are asking legitimate questions all the time. He has an extremely ****ty attitude for someone who works in customer relations. He gets offended all the time and acts surprised that people actually have the nerve to question this excellent enterprise that employs him. He paints everyone here as fools and you can see that in the bull**** "answers" he provides. Maybe twoplustwo can get him on their weekly podcast and have someone very knowledgeable about this whole mess be the one asking the questions. Unfortunately it think its 99% unlikely for this to happen.

This.

Look at how BCPRep treats people....he NEVER EVER insults them even if they ask the dumbest most ******ed piss poor questions ever. Even if their question has been asked 15 times already. But, with Shane, he talks down to the customer everytime in these situations.

Would you agree that if a company was having financial issues that blaming regulation/ processors/ market conditions would be a conveniently plausible story that explained the delay in payment times?

Would you also agree that other operators in that same market seem to be able to achieve far faster payment times?

.

Shane you are still not answering why support is telling us 7 to 14 business days for cashouts when very few if any are processed in that timeframe. Please do not dodge this question, this question can definitely be answered and would be answered by any site rep.

This Shane guy seems like a joke. I feel bad for people playing on the Revolution Network. You guys should boycott

^

Originally Posted by okcthunderfan
Shane you are still not answering why support is telling us 7 to 14 business days for cashouts when very few if any are processed in that timeframe. Please do not dodge this question, this question can definitely be answered and would be answered by any site rep.
^






I was told that when I submitted my last Skrill cash out request on December 29th, 2012.

Still no money....and after submitting the cash request I've got

"it's been authorized"

"will receive it very soon"

"will received it shortly"

"will receive it in the next "CHECK BATCH" - Twice...... and it's a Skrill cash out.

"you will be put on the the "priority list"

Day 42 and I can't wait for the next response.

Basically it's ~52 days average at the moment and bugging them more likely doesn't help much.

Well....they've yet to admit to me yet that's it 52 days or even that it's anything but the BS 10-14 days.

So until I get my money or they come clean, I will continue to "bug" them every week.

Then again, maybe you're right...I could hurt their feelings and/or Shane might end his chase on my behalf.

Yes, I think I will treat them with the same respect and honesty that they have me......now what would that be?

This is illegal isn't it? false advertising?

It is illegal, but since they do not answer to national regulatory agencies, how can they be held responsible? Vegas, for example, obviously has strict regulations set so it is fair for the providers and customers. Lock poker answers to Lock poker and nobody else so they are free to do as they wish. It blows for us man

Besides long waits for payouts, are there other downsides to Lock Poker? I'm a US resident and just joined Lock about a week ago.

Try to be unbiased when answering though, reading through this thread it seems there's a lot of Lock hate.

If you want to trade funds in the marketplace to get money off quickly, you only get 65-70 cents on the dollar for Lock money.

If you want to cashout by check, it's about a 3-4 month wait for US players.

Those are the biggest downsides, if you're ok with that, then the site is ok.

They have the worst software but the best rakeback available to US players.

It's fine if you know what you're getting into. Long delays in cash outs and server crashes much more than they should.

It continues to amaze me how many people think they have a right to faster cash outs and great software. Everyone in e US playing online poker now are fools if they don't realize there is always a risk of losing everything in your poker account. Just know what you're getting into, don't keep more money on a site than you can afford to lose, and don't think you have the right to constantly bitch and moan about every single delayed cash outs, server crash, or anything else that upsets you.

This is the current state of online poker in the US. If you think Lock sucks, then shut up and go play at one of the other US sites you think are so much better. Every 20 minutes, these threads are filled with the same complaints over and over again. If there was an easy fix, Lock would probably have done it by now.

LOL. Lock supporters should be shot.