Quote:
Originally Posted by Jah Onion
Question 7
You say that Lock is confident that its cash outs will meet the time frames given despite the fact that over the last 8 months or so a large number have not. If you are confident in this, why not offer a significant cash award to players whose cash outs exceed the time frames that are given?
For that matter, why not offer awards to those players whose cash outs have already exceeded those time frames over the last few months? You have claimed that these cases are more unusual than people think, so it shouldn't be a problem, and it would be a nice gesture to atone for the great inconvenience that some customers have experienced as the result of delayed cash outs.
Blanket rewards would add to already high processing costs, but spot cash rewards are already in place and are given to some customers.