Quote:
Originally Posted by imjustshane
No actually Im trying to get all the facts and get to the bottom of it. If several staff members gave those times then Im not worried about how I can hide that fact I want to know about it so I can confront the cashier manager about it and find out why on earth that was happening.
You claim to have the same emails and further proof which I would love to add to the information Ive already gathered.
Even better yet, why hasn't Lock done something to make up for the fact that they HAVE given awful, and flat out incorrect cashout times. I immediately post proof from a July email. You asked for earlier, I posted one from April/May. Usually companies would extend a gesture to "right the wrong" if you will. Lock would rather pretend it never happened.
I'd like a hoody, size Medium, thanks. I'll wait *4-5* weeks for it too. And when it arrives, maybe I'll return to Lock Poker for actually doing something nice. Usually a company wants to retain it's customers, especially ones who have reloaded with NEW money before, which I also have done. The lack of Lock's care for retaining me as an individual customer has made me go elsewhere. I can't think of any other company I've ever come across in any industry who has actually made me feel undesired as a customer.
Lock acted like I should be grateful to them for getting me my cashout in 5+ months. They should have been, and should be, more grateful to their customer base, which is the SOLE reason they've made money. Lock has some serious issues with understanding how to treat customers. Without customers, they are nothing. And without reputation, they lose potential customers to replace the ones leaving.
Seriously though, why WOULDN'T you supply the customers you've wronged with Lock gear? It's advertisement in the very least to players who generally know/are around, other people who play cards. Oh wait.. probably because that would mean supplying your entire customer base.