Quote:
Originally Posted by imjustshane
Actually a large number of our key staff are ex-Bodog, so we have more of an idea than Becky might realise.
Though that is a ridiculous side argument since the bottom line is right now they are doing a great job and we are doing a poor job.
Dude, seriously, no one cares that you were ex-Merge, or your coworkers were ex-Bodog. I don't care if you're an ex-marine, or even an ex-con. People want to know from this day forward, what YOU and YOUR TEAM at Lock are doing.
We don't care if your entire company used to be lifetime farmers. If you took the proper steps, sought out the proper industry advising, and maintained strong relationships with your customers throughout times of GOOD AND BAD, no one cares what you did beforehand. I sincerely do not care about any previous experience you have in the industry Shane, nor any other Lock employee. Your company is in shambles and that's the problem.
You have absolutely NO customer service in place to satisfy your customer base. Y'know why? Because your company is as tight as possible on funds, and customers want to get paid THEIR money. There are no answers in response to the questions the customers have when you have low money. Otherwise, results would have been found in the last 6-10 months. Lock has made such little progress in regards to U.S. and ROW players. I feel horrible for people who still have significant money on Lock because the exchange rate is dropping each and every day, from an already abysmal number.
Perhaps Lock shouldn't have taken such an extravagant retreat this year and been more concerned with their image to their customers. If you have a savings account at Bank A and they've been tight on money, and in return they still decide to take a company-wide annual trip around the world, and suddenly can't pay interest in all of their accounts for about a year, are you going to be happy with their decision making? Wouldn't you rather look to join Bank B, C, or any other bank than to trust those people who are willing to enjoy themselves on your dime when they could have used that money on working towards getting back on track? We don't care that your company does this annually. When times are tough, you cut back. If you don't, you're selfish and you deserve to lose the entire company you've built up. Bunch of fools honestly.
Edit: Oh, and instead of showing any remorse in anything, Lock just loves blaming everything and everyone else. They take ZERO accountability. When it takes 5+ months to receive a cashout, the only apology you'll ever receive is something along the lines of letting us know that it is unfortunate to have waited this long.
Of course it's unfortunate to wait 5+ months for your own money, it's unheard of in any line of business besides Lock's world. We want Lock to own up to something in their lifetime. In Lock's eyes, everything was unavoidable and they're never to blame. In fact, it's
apparently the customers fault for wanting to withdraw their money as often as they do.
Last edited by vindictive27; 08-01-2013 at 09:23 AM.