Well firstly Intertops definitely isn't roughly the same size, they are between 1/4 and 1/3 the size of Lock.

And they do face the same problems, one has recently lost all Skrill processing and another all WU processing.

That said one room in particular has done very well and their growth in this period is a reflection on that.

Looking at the reasons some rooms do better, the main reason is better balance in their player pool. By focussing on ROW player acquisition their processing is made easier as their eWallets have a greater amount of deposits allowing for much faster cashouts through those methods which in turn eases the pressure on their US processing.

The other obvious reason some rooms do better is volume, the processing limits that we run into aren't a problem for a tiny room as they aren't processing enough to hit their limits.

Which leaves us with 2 important weaknesses we needed to address, securing better processing volumes and diversifying our acquisition markets. We have made huge strides in the first and continue to work on the second.

He should of added Bovada into the mix, which I believe is considerably bigger then lock. They have had little downfalls and are known notoriously for very rapid cashouts. Why can a larger poker site, have no difficulties cashing people out, but yet here is the mainstream concern? I believe you have said in the past won't consider new cashout options until your caught up? The way you make it sound you have limits weekly on what you can process, so wouldn't seeking out new ways to process money quicker benefit everyone? (ex) debit cards like ACR.

Completely agree that Bovada is leaps and bounds larger than Lock. They're one of the largest online poker sites, period. Pokerscout can't accurately track them because full tables are hidden. It's all part of Bovada's plan to lure in recreational players and it is has definitely worked.

Feeding off that, I do wonder if this is one reason Bovada can attract more payment processors and higher caps. As you probably know Bovada doesn't offer rakeback so their profit margins are huge. Perhaps they pass on a large percentage of these margins to payment processors to keep things flowing smoothly. Lock's acquisition strategies in the past were to operate on thin margins and give back to "grinders" in hopes of attracting high traffic.

This issue, among a plethora with Lock, can't help the cause when there are little profit margins to work with when trying to attract payment processors willing to work with them in the 2013 era. Many players, including myself, believe Lock should have reduced the percentage of rake given back to their affiliates and players in hopes that they produce a more sustainable business model for both Lock's sake and their players so that they could operate the back-end and ensure acceptable payouts. As the saying goes, short term gain equals long term pain.

The price of Lock in the marketplace also probably puts a lot more strain on processing.

If Lock was trading at a normal rate, tons of people would be trading funds off in the marketplace.

If Jen Larson would've made a youtube apology thanking players for their support over the years, apologizing for the terrible service and cashouts, and promising to slowly but surely work through the backlog and fix their problems in an honest fashion, I think it's possible that Lock would still be trading over .50

But the strategy they've been using so far is the nut low -- lying to players, ignoring them, treating their customers like punk bitches, and pretending like all of this will be solved in a week or two.

Shane said she is too bussy for that type of trivial nonsense when someone asked for jen Larsen to make a statement concerning cashouts in a previous thread if I am not mistaken.

She is bussy attending to the day to day operations of Lock and is an incredibly astute business women. All the problems with cashouts would be resolved shortly. Sorry I don't have specific thread as it was about 5 months ago nice to hear the same cashouts will be processed on a more expident basis mumbo jumbo. How long has it been since Lock had advertising privledges taken away on 2 plus 2 and promised quicker cashouts? It all blurs together, nothing but promises and no results as always. Ty Shane and Lock

You keep mentioning that Bovada lost their Skrill processing... last time I checked as a US player I don't have Skrill/Moneybookers available as a deposit/cashout option to me on any US facing site and Bovada only accepts US players, so I don't see how they could have ever accepted it for US players?. So I find it odd that you keep bringing it up. Even then, since "Bovada lost Skrill" their cashout times have actually gotten faster... so what does that have to do with Lock being able to payout on time?

Sorry not Bovada, Bodog.

Its not about being able to payout on time, its about being able to maintain processing relationships in the current climate.

Bovada=Bodog, if I am not mistaken.

SHANE,

Why can Bovada maintain a processing relationship with WU and Lock cannot? Bovado still can process WU in less than 3 days, Lock cannot!

This makes no sense! Other cardrooms, regardless of their size can process payments faster than Lock. Is that to say that they have a good relationship with their processor? Why does Lock have such a poor relationship/why can it not maintain a proper relationship? It seems as though these problems are only occuring to Lock. Also, you keep going back and forth. One minute its because there is a backlog and the next its because Lock can't maintain a relationship with the processor. Which is it? Also, I don't think you should compare Intertops with Lock as they are both part of revolution. So perhaps this is a revolution problem.

WU volume is a problem for everyone, another network has completely lost WU at the moment but hasn't said anything.

Bodog/Bovada's growth came on the back of expansion into new markets and going with their anonymous tables. The anonymous tables is what really helps WU processing as this removes the biggest users of WU cashouts being US grinders. When you take out all those high volume cashouts your overall volume is greatly reduced making it easier to handle.

They also had some good luck with their check processing holding up at a time when ours wasn't able to handle our volume. It was that flow-on effect that really killed out WU processing. Bodog managed to avoid trouble in that period giving them a clear advantage. They of course had check issues after that but their overall balance with the new markets meant they didnt have the same overall volume to deal with in those processors and they were able to work through it and maintain their current processing rating.

What about skrill for rest of world players why is that a problem? is it because you don't want to damage the poker ecology lolz? Anyway I guess since you aren't able to cash people out as you say people shouldn't be depositing on lock anymore.

Skrill is slow because we have very few skrill deposits so we have to continually wire funds to skrill to fund the cashouts. As opposed to an ROW only room whose deposits mostly come in through eWallets so its much easier to balance as the players themselves are topping up the cashout method.

Why is Intertops even part of the Revolution network? All this segregation for them and it is the only network that can get money of in a timely fashioned manner. Your network is getting smaller by the day. Money issues do seem to be the biggest issue causing these ridiculous stiffs to these players. Intertops should leave and join either Merge or WPN. While grinders may not deposit, they still give you guys the vast majority of your rake.

+1

This network, with all its shenanigans, is complete **** for a room that has all player funds.

Of course, it's great for a busto room.

I have a check with drawl from 3-23. I was verified on 4-11. Why is this not being sent to me? You claim everything is sorted out now and things are getting better, but I have been pming and emailing you since I hit 2 months and you have not responded once.

This is garbage. I am ROW player and I can get my skrill withdrawal in a few days from another US site so your example is plain bull****.

Plus you would have to actually have the money in order to wire it.

Just to set the facts straight, Bovada does their own processing and is only using the Bodog Software. We (Bodog) do not know how they do it and neither does Lock as it clearly has nothing to do with your choice of network software.

Thanks,
Becky

why the hell do we even have a thread about "other" companies, the point of this subforum atm is to fix the payment issues, not worry about the speed of others and how they do it. If you care about bodog, intertops, merge etc then go to there subforums / individual threads. No **** they process money faster then lock, why do you think lock is worth .25 on the dollar, and ACR / BCP is worth .95?

This thread's just gonna bring a bunch of ******ed flaming between sites or just a bunch of spam from bictor blom.

1- The name would be Bictor "Vlom" skippy.
2- I appreciate b-dogBecky's appearance ITT as opposed to d-bagShane's. She is both attractive and intelligent.
3- NoPopNinja- we have this thread because someone asked a relevant question concerning the issue. If you don't like it, you are free to not post.
4- In fact not posting would be a good idea for you, as your posts are neither informative or humorous. Just thread killers, lame derailments, and a touch of whining.

Back to a Spam free question. Shane has claimed Lock's issues are plumbing related- stuck queues and clogged pipes. Basically, some of locks competitors are 1/4 the size of lock, so lock has more volume to push through the "processor's pipes". Which creates delays because they have limited "capacity" at a given time (week). But Bovada/bodog would be about 4 times as large and yet has 2-7 day cash outs.

So lets repeat:

Bovada/bodog 4 times larger and 2-7 day cash outs
Lock 1/4 the size and 90-210 day cash outs

I agree this is a plumbing issue. Both the volume and speed by which BB can handle their capacity is impressive. So much that I have to ask if this is related to liquidity rather than mass??? Would that explain the many "upstream" delays where cash outs are stuck in request and verified for months. That's not a "downstream" processor issue. Can BB lend Lock some Liquid Plumber?

H this guy has been asking in several threads has 8 posts on here all wanting his cash out what kind of rep are you shane do other companys treat its customers like this I looked up his 1st post was in jan about this . tbh this is what makes me sick about you and lock not one word you can say to make this acceptable. WiLL YOU PLEASE HELP CASH THIS GUY OUT AND OTHERS LIKE IM.

In other words shane has no idea what he is talking and is making things up as usual.

Actually a large number of our key staff are ex-Bodog, so we have more of an idea than Becky might realise.

Though that is a ridiculous side argument since the bottom line is right now they are doing a great job and we are doing a poor job.

Dude, seriously, no one cares that you were ex-Merge, or your coworkers were ex-Bodog. I don't care if you're an ex-marine, or even an ex-con. People want to know from this day forward, what YOU and YOUR TEAM at Lock are doing.

We don't care if your entire company used to be lifetime farmers. If you took the proper steps, sought out the proper industry advising, and maintained strong relationships with your customers throughout times of GOOD AND BAD, no one cares what you did beforehand. I sincerely do not care about any previous experience you have in the industry Shane, nor any other Lock employee. Your company is in shambles and that's the problem.

You have absolutely NO customer service in place to satisfy your customer base. Y'know why? Because your company is as tight as possible on funds, and customers want to get paid THEIR money. There are no answers in response to the questions the customers have when you have low money. Otherwise, results would have been found in the last 6-10 months. Lock has made such little progress in regards to U.S. and ROW players. I feel horrible for people who still have significant money on Lock because the exchange rate is dropping each and every day, from an already abysmal number.

Perhaps Lock shouldn't have taken such an extravagant retreat this year and been more concerned with their image to their customers. If you have a savings account at Bank A and they've been tight on money, and in return they still decide to take a company-wide annual trip around the world, and suddenly can't pay interest in all of their accounts for about a year, are you going to be happy with their decision making? Wouldn't you rather look to join Bank B, C, or any other bank than to trust those people who are willing to enjoy themselves on your dime when they could have used that money on working towards getting back on track? We don't care that your company does this annually. When times are tough, you cut back. If you don't, you're selfish and you deserve to lose the entire company you've built up. Bunch of fools honestly.

Edit: Oh, and instead of showing any remorse in anything, Lock just loves blaming everything and everyone else. They take ZERO accountability. When it takes 5+ months to receive a cashout, the only apology you'll ever receive is something along the lines of letting us know that it is unfortunate to have waited this long. Of course it's unfortunate to wait 5+ months for your own money, it's unheard of in any line of business besides Lock's world. We want Lock to own up to something in their lifetime. In Lock's eyes, everything was unavoidable and they're never to blame. In fact, it's apparently the customers fault for wanting to withdraw their money as often as they do.

I heard the Lock team also represented Casey Anthony against the State of Florida.