Quote:
Originally Posted by Bictor Vlom
Shane,
I'm not asking what you see on a status report. I am more interested in the physical process that is occurring. Can you break this down. Again, lets say US customer with WU option, generates a cash out. What happens? Imagine yourself sketching this out in a flow chart. And imagine you have to label the process, steps, and time frames. And just pick any old processor for me and lets roll with it. Like we are talking about logistics. Did you know that I audited one of the largest logistics companies in the world recently? But that is a story for another day.....thanks
I understand that you are trying to apply your real world experience to this situation, but you simply cannot carry standard business procedures over to processing US online gaming payments.
Im assuming you are looking for a way to speed up the process with your line of questioning as if there is something in the process that can be changed to make these cashouts go faster. The problem is that the only thing that can make these cashouts go faster is more available volume for processing on each option. The battle is we constantly want to add more volume but the processors are always trying to reduce volume , this isnt an open market where they can keep processing more to make more money eventually they will end up in the same place as Chad Elie if they dont properly manage their risk.
So say you request a WU today, security will review it when it gets to the front of the security queue, if your account is in good standing they will approve it and pass it over to the cashier team, they then add it to the processing queue, then when the cashout gets to the front of that queue it will be sent to the appropriate processor which is when you will get the senders details, and then finally when the response comes back from WU themselves you will get the MTCN.
Now to simplify it and imagine a world with only 1 WU processor, and say your cashout hits the WU queue after being approved and its number 20 in the queue. The 19 cashouts before you add up to $950,000 and the processor has been processing $500,000 batches every week so you email in and ask for a time and the processing team uses that information and tells you it should arrive in 2-3 weeks based on them most likely getting you in the second $500,000 batch from that date. But after that batch the processor informs the cashier team that now they can only process $200,000 this week so now the timeframes have changed. This is the problem that is faced week to week processing US payments.