Quote:
Originally Posted by imjustshane
Q2A. Requested, Verified, Completed. All cashouts are manually reviewed by the security team in the requested stage. Some processors have automated responses so you will only get completed when the cashout is complete, for others completed will mean the cashout has left our system and is with the processor.
Q2B. Some delays are from security investigations, others are from processing backlogs. For example if we have batches with all our processors and we are waiting for them to be sent out still, new cashouts will sit in their queue in either the requested or verified stage.
Q2A
Okay, so for these steps that you perform internally, before you send it to the processor could you elaborate:
Requested- How long on average. What is being done?
Verified- How long on average. What is being done?
Completed- How long on average. What is being done?
See if you can walk me through this in a little more detail. I'd like to wrap my head around a 4-12 week process from requested to completed, before it gets to the processor.
Q2B
You said:
All cashouts are manually reviewed by the security team in the
requested stage.
But then:
new cashouts will sit in their queue in either the
requested or verified stage.
How can they be with the processor in the
"requested" stage if they have to go through the requested stage at Lock?
Do all cashouts go through the Requested, Verified, Completed stages at Lock before going to the processor to cut the check?
Last edited by Bictor Vlom; 07-24-2013 at 08:33 PM.
Reason: I