Because of a player (who shall remain nameless and got a refund of 2 husngs that he forgot he regged for), this thread is to gauge to see if there is any interest in having Lock make this standard procedure. All in favor say "aight!".

Sorry everyone did it twice by mistake.

your really not funny...you should be banned or atleast have infractions tacked on

this isnt deleted yet? get this bs off here. he was just doing this just to spite the other post

Lock is not PokerStars, remember this..

Actually there is some validity to this thread. If the other player was refunded his tourny entries because he logged off the site should we all not get similar treatment from Lock?

Maybe we should let Lock and Rizen worry about more important stuff than the fact that Johhny got a cookie which we didn't get. Who cares?

i have gotten refunds also. its a thing called email...no need for a thread. there wasnt any of these for pokerstars was there? didnt think so

I totally agree, however what if for example someone has their internet go down on the bubble of a $215 tourny? Should that person be refunded? My answer would be no but if Lock is in fact giving refunds for someone who just logs off while still regged for two husngs then only fair thing to do is to give the refund imo.

$215 tournament bubble > Two husng's that havent started yet

Really cant compare the two


Also IMO: theres nothing to gain from this honestly, its not like the player who got refunded made a profit of some sort. Now if others havent been refunded before in the same situation then thats a completely different ballgame

Going by this could it not be said the player in the $215 tourny also did not profit if he was refunded his entry fee. And to be honest, if Lock is refunding players constantly ( which I doubt they are) it hurts everyone because those funds could be used towards more promotions. I realize this is all hypothetical, but I do find it an interesting discussion.

really doesnt matter read terms of use imo then make your decisons

Not sure quite what you are getting at here.

Lock Poker Terms of Use:

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The problem is that if Lock did indeed refund the players buyin, even though it was his own fault, does this not mean everyone else should also be entitled to such a service? Would seem to me to reward one player and not another would not be right.

they are never going to change thier policy...but if your that worried about this subject then email them when you want a refund and see what they do...it doesnt matter really imo because lock will refund some players and wont for others...its just the way things work...may not be fair but life isnt fair so get over it. there are going to be more important things that lock must deal with rather than a thread like this. pretty sure they only give you grace one time too unless its an outstanding case.

So if you were in the same situation and Lock denied you a refund after you knew that the other player had been given a refund what would your position be? My guess is that you would be not very happy.

To be completely honest if it was me I would not even email them and try to get a refund. I would just except that it was my fault and move on BUT now the door has been opened to let someone who would want a refund to try to get one. How is Lock supposed to deny the request? They can't pick and chose who they want to give a refund to am I right? It's a black and white situation, not a grey one.

well im thinking that they could do something like stars did(its too much to ask of lock tho). but if you simply forgot to unreg from a sng thats not locks fault. but if you had internet connection problems and such then you email lock the sngs that you think where effected then they make the decison whether to refund you...and i would not be mad if they wouldnt give one knowing they gave someone else one because i knowe i know its online poker and things happen and also im a br nit so im not playing in anything i cant afford to lose.

So you are ok with a site just picking and chosing who they would give a refund to? I really don't get the "it's too much to ask of Lock" position. They supposedly gave a guy a refund who for got to unreg. from 2 tournys. How is that not going above and beyond? All I am trying to say is that it should be the same for everyone I really don't know why you would be against that.

In any business, managers have a DISCRETIONARY ability to provide customer service that may be "above and beyond" what is to be expected or what is in the TOS. This doesn't mean everyone and anyone is entitled to this. If you really want, email them and ask. The worst they are going to say is "no". This thread is garbage. If they made a policy like this, people would abuse it. If you're down 3:1 in chips in a HU SNG, people would just upplug their internet and say it went down and that they want a refund.

Personally, I've played many MTTs way too late at night and have fallen asleep during a break, or even in between a hand and woke up the next morning blinded out. Did I cry about a refund? No, because it was my fault. If you reg for a tournament and forget, that is your fault.

What would be reasonable to ask for however, is a feature in the next software update that lets you see what tournaments you are registered for, like PS and FTP had in their software. This would make it real easy to make sure you never log off the client while still registered for a tournament or SNG. Asking for this feature in the software is reasonable. Crying about a refund is not. Get over it.

Dude you really need to read before you spout off. Nobody is crying about a refund. This whole discussion is supposed to be about what is fair for everyone. Please tell me exactly how a site could give one person a refund and one person not for same situation. If you can tell me what factors they would use to determine that and how they could come to rule in one persons favor and not in anothers well then you are smarter than I.

well none of this really matters cuz lock it going to have business and they are going to take bets and people will make them...they can basically do what they want. but if they want to be a great company then they will make a policy and stick to it but im sure stars picks and choooses who they refund...it just that most people are going to play there just cuz its the only option. and when i say lock im not singleing them out its merge in general.

All this discussion is pointless. They will never refund each and every one, although we can make a weak case based on what happened with the player.

The only thing that stands out for me in this whole discussion is the epic doucheiness displayed by that one particular player. It almost seems that he never had a chance to read about morality. These are the people in poker. They stoop to such low levels for $45, its no wonder girah scammed people for $30K.

Sounds about right ^

/thread

Agree with everything said except the part about "the people in poker". Should be "people in general". I believe most people are honest, hard working people but unfortunately there is too many selfish, self-serving people in this world.