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07-08-2012 , 10:07 PM
Quote:
Originally Posted by ag1
anyone who was playing when it froze the first time should be refunded something, imho
+1

But when Lock did choose to restart the tourney, those player's compensation should not be taken from the prize pool. I know I'd be seriously pissed off I with 4x avg on the bubble received only the buy-in back after the cancellation.

Hopefully they will learn from this and not wait forever before they cancel tourneys from now on.
07-08-2012 , 10:07 PM
got it.....total BS tho i get $35........ how can you keep a tourney going with half the people lagged out, so unfair...
07-08-2012 , 10:09 PM
im so mad at how little i got reimbursed so far, sent an email to support maybe ill hear back by next Sunday if my lucky
07-08-2012 , 10:10 PM
bleh, 4 HUSNG's canceled, no money from those yet nor any of the HUSNGs I played since then. Guess it will be there in the morning.
07-08-2012 , 10:10 PM
marketing ploy to make me play casino imo
07-08-2012 , 10:11 PM
missing over $100 after leaving my four cash game tables over 20 minutes ago..this is ridiciulous
07-08-2012 , 10:12 PM
It's Lock's responsibility to either resolve technical issues on their end OR cancel the tournament(s). Instead of swiftly addressing the problem they appear to have dragged their feet attempting to "fix" the software. Their indecisiveness allowed for the tournament clocks to continue running, while play was brought to a complete stand still. They practically turned the 100k into a super turbo without warning. At this point the tournament should have been canceled. At the very least if they wanted to attempt to continue to run it, time should have been restored for the levels that were completely ruined. Honestly, tons of us are on here with stories of how our play was altered based on our diminishing M's and lack of play.

I still insist that the only correct resolution is to admit that the tournament was voided at the time that technical issues overran play and all remaining players at THIS POINT should receive compensation based on equity as per Lock's MTT cancelation policies.
07-08-2012 , 10:13 PM
Quote:
Originally Posted by kadonk
+1

But when Lock did choose to restart the tourney, those player's compensation should not be taken from the prize pool. I know I'd be seriously pissed off I with 4x avg on the bubble received only the buy-in back after the cancellation.

Hopefully they will learn from this and not wait forever before they cancel tourneys from now on.
I agree pay those that would have been in the money, but refund those that were still in before the bubble when the problems started. If you were still in the game before the problems started you had a chance to cash or win. Players play the game differently, if you were not into the money 1 hr in to the 100k it does not mean you would not have been at the end. However, due to issues on Lock's end, we will never know who it would have turned out. Hard to penalize players when they could not get on and play
07-08-2012 , 10:14 PM
won 2 hyper turbo husng played 20 min ago and $ has still not been credited to my account.
07-08-2012 , 10:15 PM
Quote:
Originally Posted by jayluf
won 2 hyper turbo husng played 20 min ago and $ has still not been credited to my account.
In light of the current situation I would say continuing to play may be -EV at this point
07-08-2012 , 10:17 PM
Quote:
Originally Posted by slimshady1999
missing over $100 after leaving my four cash game tables over 20 minutes ago..this is ridiciulous
im now missing $50 after sitting at a 50nl table and then closing the table out without playing a hand. i have restarted the client and reloaded the cashier page.
07-08-2012 , 10:18 PM
same here bumped up the thread about the issue.
07-08-2012 , 10:21 PM
Got refunded everything except my rebuy in the one rebuy tournament I was in.
07-08-2012 , 10:21 PM
this crap is a joke lol
07-08-2012 , 10:23 PM
is everyone back up and running or is it just me
07-08-2012 , 10:25 PM
Quote:
Originally Posted by The Drifter
I was in 3 tournaments, 1 was cancelled.

My reports say that I was given a refund and some winnings, but it was actually taken OUT of my cashier instead.

The money that I won in the other 2 has not shown up either.

My cashier balance is now less than what the buy-ins originally should have subtracted, and I placed in all of them.
My cashier is now showing the correct balance.
07-08-2012 , 10:25 PM
lol i reg'd twice for one tourney, Lock is rediculous........ but IM MORE REDICULOUS FOR ENTERING IN MORE TOURNIES!!!
07-08-2012 , 10:27 PM
i was 100% 3rd in chips in the $22 $8k.. i was also regged in about 5 other tournaments including the $10r $5K (in it for $70). i have only recieved about $70 as of right now.
07-08-2012 , 10:28 PM
Trying to think of what would be fair restitution for various people. I think anyone in the 100k that lasted beyond something like 300th should be given a ticket to a $109 at minimum. I feel bad for a ton of low stakes players who will probably shrug off the fact that they got blinded out of their $3 tourneys and will never see a dime. Yeah it's just $3, but I personally feel everyone who experienced a ton of issues to see at least something. I know at least a few people who were seriously blinded out despite their best efforts to get back in., myself included. Perhaps some refunds/tickets etc and a complied list of effected players who are given a freeroll next Sunday or something.
07-08-2012 , 10:31 PM
wat About early in the tournament wen i was lagged out for 30 mins, yea i didn;t make far, but i has 16k stack...way above average nd i get back to a 13k stack. rediculous
07-08-2012 , 10:33 PM
Why is everyone settling for just a refund ($109 ticket for the 100k)?

I don't want a refund. I want an equity compensation based on when the site issues ruined all further play. I consider myself +EV in tournaments and am not looking to break even when I was holding more than $109 of equity.
07-08-2012 , 10:35 PM
Quote:
Originally Posted by wAzZu24
Trying to think of what would be fair restitution for various people. I think anyone in the 100k that lasted beyond something like 300th should be given a ticket to a $109 at minimum. I feel bad for a ton of low stakes players who will probably shrug off the fact that they got blinded out of their $3 tourneys and will never see a dime. Yeah it's just $3, but I personally feel everyone who experienced a ton of issues to see at least something. I know at least a few people who were seriously blinded out despite their best efforts to get back in., myself included. Perhaps some refunds/tickets etc and a complied list of effected players who are given a freeroll next Sunday or something.
Solution should be simple, if a tourney was effected before the bubble refund buyins for those involved but not in the cash, then determine to pay out what would have been the cashing positions. This should be based on when they started having problems, around 5 pm est
07-08-2012 , 10:37 PM
Quote:
Originally Posted by moe.ron
wat About early in the tournament wen i was lagged out for 30 mins, yea i didn;t make far, but i has 16k stack...way above average nd i get back to a 13k stack. rediculous
when this thread was started was the first time it lagged out and froze. that is when i got screwed in the 3r turbo. this disrupted all my tourneys... the $11 the $22 $3r and $109, maybe others...

and my cashier is still missing the $50 from sitting at a 50nl table and getting up without playing a hand.
07-08-2012 , 10:38 PM
Also do none of you value your time? I lost over 5 hours in the 100k today. I know for a fact 5 hours of my time is worth more than $109. I play live, so when I give up 5 hours of live play on a massive MTT with a large prize pool, I don't expect to be screwed out of my equity due to site issues, and not compensated accordingly.

Fish settle for their buyin back IMHO.
07-08-2012 , 10:38 PM
Quote:
Originally Posted by TrannyAmbush
Why is everyone settling for just a refund ($109 ticket for the 100k)?

I don't want a refund. I want an equity compensation based on when the site issues ruined all further play. I consider myself +EV in tournaments and am not looking to break even when I was holding more than $109 of equity.
Because we will be lucky to get a refund for the buyin. It appears they canceled it into the money so they can get by with only paying the cash positions although the problems started early in the tourney.

      
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