Quote:
Originally Posted by imjustshane
thejuggernauts cashout was cancelled when this situation was uncovered. Until that point in time this situation was unknown. It wasn't a review of their cashout that led to the cancellation it was a separate investigation that found problems with lots of existing cashouts and accounts.
The security team can no work with the information already acquired and analyze new cashouts as they are requested. So moving forward cashouts are either cancelled or allowed in real time not retroactively as was the case after the initial investigation.
Meanwhile, it takes 3-4 weeks for a cash out to be authorized.
And the recent event seemed to wipe out anyones cash out that was still in a requested phase.
So now while ppl ask for a new cashout, having been informed of the new policy and in no way feel they have done wrong, may in fact find there cashout cancelled after waiting another 3-4 weeks, which would then make the process 2-3 x as long as it should have been.
I.E
Ask for cashout April 1st.
Cancelled the 21st with the policy.
I re request the 30th of April.
It gets cancelled again the 21st of May
All of a sudden to cancelled cash outs cost me over 2 months of time, and to put in another request means another month.
Almost 3 months.
Meanwhile, i have no real indication from security if my account is in good standing, because no one is really receiving a response aside from no funds are eligable for cashout that have been transferred.
So we are left in a situation of complete ambiguity with regards to the ability to even cash out in most cases, which in turn creates a potential much longer wait time, with no real warning or indication.