Hey Shane,

I posted this in the "Withdraw Cancelled..." thread as well, but for some additional transparency (and in case the right hand doesn't know what the left hand is doing), I got this answer from Live Chat support earlier today. There didn't seem to be any confusion about the policy.

DOO doo doo!
Im sorry...The person u have reached <long pause> ImJustShane..
is not available.Please leave your name and list of complaints at the beep.

Shane why do you continue to accept Americans if they can only get a 3k check once every 5 months?

The irony is that this whole thing just hurt the value of lock funds even more...
Look at the P2P forum here,its gone to .35 on the 1$. Thanks again LOCK!

Lock Poker is broke. Player funds are gone.

An inside source told me that Lock was greatly affected by the Cyprus bank failures of 2012, and is basically broke.

All of the recent excuses to delay and deny cashouts (along with the various tournament and cash game segregations) have been attempts by Lock to accumulate deposits while keeping withdrawals to an extreme minimum.

Don't bother debating with Shane about the various excuses he's giving, because the bottom line is that you can't get blood from a stone, and Lock simply doesn't have the player money to send anyone.

It's a similar situation to what occurred at both Pokerspot (Dutch Boyd's old site) and Full Tilt.

If they can't right the ship with deposits under false pretenses, the site will completely go under.

Very few (if any) will get paid in the meantime.

If Shane wants to deny this, I will offer to pay an independent and accredited third-party auditor at my own expense to audit Lock's bank accounts.

CHALLENGE ISSUED!!!!

So if you get a player transfer of X amount how much do you need to rake before you can cash out?

Going by Security, and live chat, you can never cash out X, you can only return it to the sender.

From what their rep said, it sounds like it's rake-independent. If I understand it correctly, if somebody transfers you $100, and you run it up to $1000, you can cash out $900. The last $100 can never be cashed out by you, but you can transfer the $100 back to your buddy who sent it to you.

What is the f*cking point. Good effing lord.

They just told me otherwise? (SEE EMAIL BELOW) This appears to me that you just need to wager the amount you received as a deposit. I received $2,000, so does that mean I have to rake $2,000? What does wager mean.

-----------------------

All player transfers have a minimum wagering requirement of 1X prior to being cashed out by the recipient. Players who wish to bypass this wagering requirement will have deducted from their account, prior to cashing out any and all processing costs and/or fee reimbursement.


Please let us know if we can be of further assistance.

Kind Regards,
Crista
---
CSR, Lock Support

ALSO FROM LIVE CHAT:

Please wait while we connect you to a support representative.
info
You are now chatting with 'Billy'
Billy
Hello and welcome to our Live Chat service. Can you please confirm your email address so we may better assist you?
you
xxxxxxxx@gmail.com
Billy
How can I help you?
you
What are the play through requirements to be able to cash out?
you
I received a $2,000 player to player transfer as my means to deposit
Billy
Apologies but I’m afraid any transfer can be subjected to a review by our Security team and your transfer should be completed within 24 hours.
you
no i'm not making a transfer. I received a transfer. I want to know if there are playthrough requirements in order to cash out
you
like how much do i have to play or rake to be able to cash out some or all of my $2,000 original deposit
Billy
Below are the documents that we require in order to cashout:
Billy
1. The Verification Form below
Billy
2. Your official photo ID
Billy
3. A scan of the back and front of your credit card
Billy
4. A Bill in your name and address (Utility/Hydro Bill, Phone Bill, Statement, etc.)
Billy
Please send these to security@lockpoker.com
you
Okay but that isn't answering my question
you
What is the play through requirement in order to cash out via a player to player transfer? I realize to cash out one needs to verify their account
Billy
Please hold one moment.
Billy
Your patience is appreciated. I will be with you shortly.
Billy
Apologies but unfortunately in our database we don't have tracks of any account linked through the email you provided. Could you please double check?
Billy
Thank you for your cooperation.
Billy
you
One sec
Billy
Thanks
you
xxxxxxxx@gmail.com
you
that is the email
Billy
Please bear with me one moment while I look into this.
you
Alright
Billy
We can see through the system that your account is VIP.
Billy
With VIP you can earn up to 45% Cashback, access to our VIP Vault and other VIP prizes.
Billy
You can view your Gaming Data through Admin >> Stats.
Billy
This page is updated hourly, so don't worry if you don't see your info (recent play data may not show up immediately).
Billy
All players, RB or VIP, can exchange their points or use them to buy into Tournaments or purchase items at our Online Store.
you
Ok???
you
I'm not asking about that
you
I'm asking about the play through requirement on when I can begin to cash out
Billy
After the account verification you should be able to cashout without any issue.
you
ok great, thank you for your time
Billy
You're very welcome

LOL

some of these customer service reps have to be ******ed.

and then be ignored/given copy and pasted TOS responses that do not answer your questions at all

Are the amounts of transferred funds that are not eligible for cashout reflected in the cashier as a difference between 'poker balance' and 'withdrawable balance' ?

A ******ed aspect of this not yet mentioned is that once player A transfers funds to player B, player B is -- per lock policy -- unable to withdraw them...the only player who may withdraw them is player A...presumably if they're transferred BACK to him.

But there's just NO WAY IN HELL that Lock's cashier system is sophisticated enough to be able to match up an outgoing transfer to a player with an incoming transfer from that player at a future point in time. The net result is that every cashout of this nature is going to be blocked by Lock's cashier red-flag (as transferred funds), and players are going to have to engage in a back and forth email with their ******ed "support" reps (see post a few above) just to get their cash out. RIP Lock.

Or automated lol

policy shmolicy Lock is broke

So rather than delaying cashouts lock has resorted to blatant thievery? Lol. The funny thing is that in no way is this surprising.

It really is ridiculous. I feel like I'm a moderator at a presidential debate, they WILL NOT answer your question for the first 3 times you ask it. It's just a ploy for you to give up.

Player: What is the status of my cash out?

Lock: In order to cash out, you need to be verified.

Player: I already have been verified and have had over 10 cash outs before, you did not answer my question, what is the status of my cash out?

Lock: You are allowed 1 withdrawal per 30 days.

Player: WTF, are you ******ed...that did not answer my question, what is the status of my CASH OUT

Lock: I like Turtles

Would guess they close down by June 1

Lol at the chat log with billy. Holy f*ck!

McCormick pleeeeeeeeassssse come back. We are lost without your shilling!!!

Shane said somewhere that he offered to bet when somebody set the line. Hopefully he comes in here and does it again. Obv too lazy to find the post this just reminded me of it