ALSO FROM LIVE CHAT:
Please wait while we connect you to a support representative.
info
You are now chatting with 'Billy'
Billy
Hello and welcome to our Live Chat service. Can you please confirm your email address so we may better assist you?
you
xxxxxxxx@gmail.com
Billy
How can I help you?
you
What are the play through requirements to be able to cash out?
you
I received a $2,000 player to player transfer as my means to deposit
Billy
Apologies but I’m afraid any transfer can be subjected to a review by our Security team and your transfer should be completed within 24 hours.
you
no i'm not making a transfer. I received a transfer. I want to know if there are playthrough requirements in order to cash out
you
like how much do i have to play or rake to be able to cash out some or all of my $2,000 original deposit
Billy
Below are the documents that we require in order to cashout:
Billy
1. The Verification Form below
Billy
2. Your official photo ID
Billy
3. A scan of the back and front of your credit card
Billy
4. A Bill in your name and address (Utility/Hydro Bill, Phone Bill, Statement, etc.)
Billy
Please send these to
security@lockpoker.com
you
Okay but that isn't answering my question
you
What is the play through requirement in order to cash out via a player to player transfer? I realize to cash out one needs to verify their account
Billy
Please hold one moment.
Billy
Your patience is appreciated. I will be with you shortly.
Billy
Apologies but unfortunately in our database we don't have tracks of any account linked through the email you provided. Could you please double check?
Billy
Thank you for your cooperation.
Billy
you
One sec
Billy
Thanks
you
xxxxxxxx@gmail.com
you
that is the email
Billy
Please bear with me one moment while I look into this.
you
Alright
Billy
We can see through the system that your account is VIP.
Billy
With VIP you can earn up to 45% Cashback, access to our VIP Vault and other VIP prizes.
Billy
You can view your Gaming Data through Admin >> Stats.
Billy
This page is updated hourly, so don't worry if you don't see your info (recent play data may not show up immediately).
Billy
All players, RB or VIP, can exchange their points or use them to buy into Tournaments or purchase items at our Online Store.
you
Ok???
you
I'm not asking about that
you
I'm asking about the play through requirement on when I can begin to cash out
Billy
After the account verification you should be able to cashout without any issue.
you
ok great, thank you for your time
Billy
You're very welcome