well its dissapeared from my account too... lets just hope this goes thru and hits our bank accounts within the next couple days

I have been having a serious problem getting my withdraw check from Lock. They have been giving me a run around for a month. They keep telling me that I should be getting my check today then it changes to next week and so on. Someone told me to try to get help here. Please let me know if there is anything you can do to help. Thank you.

I am new here. How can I get a hold of Rizen?

There is hardly ever a live support around and e-mails take forever to get a reply. I am not sure who to talk to about my withdraw issue.

look on this page and you should see a post from rizen wit the sn Lockrizen in a green font, just click on his name and private message him your problem. hope this helps =)

Yeah - and I noticed your post count is low, so if PMs aren't enabled for you yet you can always e-mail me at rizen@lockpoker.com

Thanks

-Rizen

Good luck unibomber - will you post again if/when there is satisfactory resolution of your issue?

[I'm the guy who suggested you come here - welcome to 2p2]

Has anyone received a successful bank transfer??? plzz help

I've been emailing support trying to figure out what happened to my bank transfer and finally got the following response:

Hi There,

Please note that bank transfers can take up to 72 hours to process. Thanks for your patience.
All my best,

Quinn

Hilariously (not hilariously), the email was sent 73 hours after the transaction was processed.

so whats that mean? i mean mine was processed yesterday but when does it actually hit our bank accounts?

That means that either they are lying and giving me the run-around, or something has gone wrong with the bank transfers, or both.

so your saying that lock is gonna steal my 2k? and im never getting my wire transfer?

I don't know any more than you do... but what does it look like?

well its only been 48 hours since ive requested a bank transfer... i should get it by friday...

Rizen, i'm having some trouble, new to the 2+2 thing here. Not to sure how this thing works. I sent you an email, my account is locked for security reason's, I'm not sure what is going on but if you could shoot me an e-mail explaining. i've been sending emails to support but i'm sure they are a little backed up.

I sent an e-mail back. Let me know if you didn't get it for some reason.

Thanks

-Rizen

ANYONE get their goddamn bank transfer yet??? ****in getting **** of this ****

Still waiting myself, requested on the 27th processed on march 1 but no money yet. Got the same email back saying 72 hours.. Well it was processed after 72 but still no money in account?!

Alright Rizen -

I would really like to hear about what is actually going on with JDB Services. It seems pretty clear to myself and most others here that your new payment processor is clearly either unable to handle the volume of cashout requests moving through Lock Poker, they are incompetent, or Lock's estimated time frames are just complete and utter BS.

I think I'm more concerned than most as I fear that JDB operating from within the US (my last check from them originated in the US) not only puts the processor at greater risk of being caught, but also runs the risk of eventually bringing down the entire Merge Network.

Why am I so concerned? Well it's pretty simple. You guys added the wire transfer withdrawal option to your casino on February 6th. I subsequently requested a withdrawal for $5,XXX. I emailed support several times about the time frame, was originally told 1-2 weeks.

On the 21st day after requesting my withdrawal (Feb 27th), I received an email from support telling me that my wire transfer request was cancelled as you have implemented the new 'direct bank transfer' option. I obviously didn't request my wire transfer to be cancelled as according to Lock supports' time frame it should have already been received.

I shrug it off and decide to bear with you guys. Unfortunately the money wasn't showing in my casino account like the email said it would be from my cancelled request but I was able to get that handled fairly quickly through my affiliate and Jenn.

Once the money arrived in my casino account, I submitted a request for a direct bank transfer. You can see the screenshot below.



The time frame after approval according to support, as well as the email I received from my affiliate rep:



Something that concerns me even more, and actually gave me a bit of a chuckle, was an email I received from my affiliate rep with Jenn's response to whether or not player funds are segregated. The "that's why..." portion made me LOL pretty hardcore inside considering that since Lock swapped to using their own payment processor and cashier for ALL withdrawal requests, that to the best of my knowledge, not a single person has received a 'wire transfer' or 'direct bank transfer'. Not only have we not received these transfers, but seriously, you're going to assure us that we'll have it in 24-48 hours, then support says 72 hours, and 150+ hours later we have no money in our accounts?



According to my Cashier, it has been 163 hours since my request has been "processed". Not a dime has touched or even shown up as pending into my checking account. It has also been ~38 "business hours" if you assume a 9-5 operating schedule.

I am obviously concerned for the well-being of all players money on Lock Poker. I understand you guys are operating out of an attempt to better service your clients, but why not just leave it up to the third party processors that are already operating, and allowing people to function through their own network of friends/acquaintances rather than risking getting the entire network pinched when you processor does eventually get busted.

Not trying to throw you guys under the bus here at all, but I am be extremely anxious to find out what is the actual cause of the delay, and rather than having support inform everyone that asks that it takes 24-72 hours, why don't you actually have them say, that we are unsure, at this point it has been more than a week, but we expect the requests to arrive "soon". I mean seriously, don't promise what you so obviously can't deliver.

Would really like to hear an explanation on why you insist on telling your customers 1-2 weeks, and then cancel their request after three weeks, and go on to explain that the new method should take 24-48 hours, and then after 160+ hours, no one seems to have any explanation.

I like this guy ^^^.... Lets here it RIZEN??? explain yourself and why you consisting lie to us. this should be good

Satisfactory, timely and honest response from Rizen.

Here is a response I sent BAEventures via e-mail earlier, I think he cut/pasted it into another thread, putting it here as well:

I assure you no one is intentionally 'lying' or giving you any sort of runaround. This is a trusted processor and I'm very confident that users are going to be receiving their funds, the time frames we've been relaying are the time frames that the processor has been giving us, and as this is a new withdrawal method there is very little historical evidence to go off. As we move forward obviously there will be more and more historical information to use, and we can adjust time frames and expectations accordingly.

The latest time frames that we've been given is that it takes 2-5 days to process the request then another 72 hrs for it to hit user accounts according to what I've been seeing from support. I know that there have been users that it's been taking longer than that for already so obviously this isn't completely accurate.

I apologize if you feel like you're being given the run around. Nothing can be further from the truth. We are communicating the information as accurately as we can. This is a brand new process and I'm very confident that after these initial bumps are worked out we will be able to offer accurate and consistent time frames that will be the fastest and most reliable on the network.

so if bank transfer was processed on the 27th.... when is a good estimate as to when ill receive my funds?

Thank you very much. This would have been better presented at an earlier date IMO.

You know that there have been users that it's been taking longer than that for? This isn't completely accurate? Really? This is the runaround. You are giving it us.

Let's be clear: NO ONE HAS RECEIVED THEIR BANK TRANSFER. No one. Zero point zero percent of people. In any amount of time. Some of us had our transactions "processed" well over a week ago. There are 168 hours in a week, in case you're confused.

When a bunch of people request a wire transfer and zero people receive said wire transfer, that does not mean that the information "isn't completely accurate." It means that the information is NOT accurate, and it is, by the very definition of the word, a lie.