Hi - Last night I hit a royal flush playing .50 - 1 nl. I read over the stipulations and I met all the requirements. I emailed support on this matter 24 hours ago but didnt hear anything. Tried to hit emily up this afternoon and no reply. Anyways here is the info if you could please pass this along so I can get my $100 it would be much appreciated.

Screen Name: barkballin

Ring Game: 14293 (9max)

Stakes: .50/$1 NL

Hand Number: 2991014293000404

ended: 6/13/2012 - 6:01:45 AM GMT

Not to be a downer, but I'm pretty sure that was a Merge promo and doubt lock is still running it, but I hope im wrong

I flopped a royal in a PLO game earlier today....is the promo only for NL?

http://lockpoker.eu/promos/royal-flush/

I'm pretty sure Gtm is right. Lock takes forever to update anything on their main website so I would just assume that anything on there is out of date if I were u. Check with imjustshane to be sure

Yep...support got back to me today. Told me they are no longer running that promotion. That's fine if you dont want to run it..BUT TAKE IT OFF YOUR F'N PROMOTION PAGE. False advertising?

Agreed. It is incredibly inappropriate to mislead the customers....especially when it takes about 60 seconds to remove such a banner from their website.

I get it. They have a lot going on. But this is really a disorganized mess. Shape up and stop screwing up so much, Lock. It's still on your website right now....continuing to mislead your own customers.

God, can we just get regulation already so that better operations are available? The lack of organisation is annoying.

It's absolute BS that they're not honoring that royal.

personally i think its just a matter of them not caring enough to update their webpage. basically everything on there was when they were on merge so it's probably safe to assume most if not all the things on there doesnt apply now that they are on revolution

Pretty crappy of them not to pay up. Its only $100 on their part.... regardless of whether they are running the promo or not.. its on their website and in keeping with good faith with their customer base, they should have paid you. At least that's my thoughts on it.

Not entirely true. They added Ronin to it. When they did that they could have started pulling the other ones. If they didn't want to remove it then they could have added a disclaimer at the bottom "expires May 30" simply because they knew they would be too lazy to get to it later.

I agree it has more to do with not caring than anything else. But it is alarming for them to care so little about something like that. It's their own website. Which is what people look that.

This customer went out of his way to check the site's promo pages and learn what was going on. And then followed their instructions of digging up the HH# and emailing it in when he landed one. Nothing in this at all is his fault. 100% of this is Lock's fault.

I've been on them about this website stuff for awhile. It's not hard.

And when it is containing promos that no longer apply then it is misleading and disingenuous to the customers.

Lock still has it on their site. They absolutely should pay up for the Royal.




Yes. As long as it is up there then they should pay. Clearly.

Thank you for your support on this issue gentleman.

I would like to ask Shane if he agrees or disagrees with anything said in this thread?

The sad thing is that I doubt I am the fist person to request my reward for this displayed promotion. You would think that after the first person sent in a request they would disable that promo IMMEDIATELY after receiving that request. Even if I was the first person there is no excuse for this promotion to STILL be displayed.

There's no question that Lock needs to pay up here.

The fact that support even thought about not honoring their promotion is almost as distressing as the fact that they don't seem to be capable of removing old promotions from their website.

Any update on getting paid for it? It is still on their web page under promotions. This is really tilting me, as it's a form of false advertising.

Nope, nothing. I know I saw it on there and tilted me during a session. I am going to give this a bump to send it back to the top. I saw shane was on her responding in some threads so maybe he will give this one a look.

They could have fixed this when they had time to update Ronin page. Lock is just proving people rite on how shady they are and they obviously don't care. Good luck on getting paid.

Sorry for clogging up the home thread page fellas, but I am going to continue to bump this daily until it is addressed.

Lock forgot to update part of their website? What an awful thing to do! Simply unacceptable! OFF WITH THEIR HEADS!

Yeah they should pay the man his money. Yeah they need to take it down. My guess is that both things will eventually happen.

But everyone needs to chill the fk out. They are probably in the process of frying bigger fish at the moment.

Lock had enough time to get everything on their web page accurate from day one. PERIOD. They look like small time clowns not having everything accurate, not to mention causing unnecessary confusion/conflicts with their players.

As a side note, I remember Lee Jones at Poker Stars once just for the fun of it giving away cash prizes for people that found mistakes on their web page so that even the smallest mistakes could be found and corrected.

Bigger fish is no excuse. It takes 2 minutes or less to remove that deceptive promo from their site. I think at some point in the last three freaking weeks they could have found time to do that so as not to promote something that doesn't exist.

The OP actually got an email about this and Shane is most likely following the thread and maybe deciding what to do. In would have taken less time to "fry the fish" of removing the promo from the website than to have to send an email and deal with this thread. Seriously. If time is an issue then responsibly removing the graphic would have been better...and would still be.

So get off your ass and remove the graphic so you don't have to continue to waste support time dealing with the results of this continued screwup. And also do it because, oh heck, you actually want to look like you care what is on your own website.


Agree they look like smalltime clowns. It is unfortunate. But that is what our world is like in the USA online poker scene currently and what we have to settle for.

Is this the same page as the one with the sng leader board on it? Or the tourny king promo? Kinda was looking forward to winning both this month. Oh well.

Yes, same page. Also same as the Lock Lotto an Ronin...among others. It is up to the individual to successfully guess which promos on the page are actually active and which are not.

Certainly a knowledge of the Merge network is helpful here(which I happen to have). So apparently Lock expects all of their players to be familiar with other Merge skins and know which promos were those of the network and which ones were those of the skin.

In other words, finding out about Lock's promos can be successfully accomplished by looking at other websites such as RPM or Carbon and then comparing which promos are also still on Lock's page and then assuming Lock eliminated them without removing from the site.

That old, silly idea of finding out about the promos by simply looking at the Lock site itself is not going to work.

i hear you MicroBob, but this +1

The problem here isn't that the guy is short $100 now (although I feel for him), it's that Lock seems to think it can decide when/when it won't honor a promotion that is listed on their website.

I don't know about you, but if I dink the Lock Lotto I don't want to be worried about getting paid.

The other issues that Lock has had since the merger (cashier, admin page, rakeback/vip, vip points, so on so forth) are all things that can be "explained" by the merger. Lock not honoring a promotion that is listed on their website, however, says something about the personnel behind the scenes.

I am willing to be patient for a few more weeks with the other merger related issues that I listed above, because I see that they are getting fixed slowly but surely. I am not a big fan of feeling like I'm chasing an invisible carrot if I chose to partake in Lock's promotions.

The web page is a gateway/portal to the poker site. If they can't even have accurate info on the gateway that says a lot about their commitment to quality. There is a reason Steve Jobs, Walt Disney and many other top level Excs. were/are known for being task masters. They know that a quality product from top to bottom is key. Rolling out Revolution software 2.0 might take months...but getting everything accurate on the web pages should only take minutes.

I'm LOL'ing at anyone that thinks a money related business should be given a pass for having a web page that is blatantly wrong for weeks.