I thought I would offer OP support, as I have experienced this "glitch" once before. I was multi-tabling in addition to using Merge Keys, so I didn't notice the table that was folding every hand until I ended my session by closing each table individually. It was the last table that I came to as it didn't require my action. Oddly enough, the box for 'fold to any bet' was checked and remained checked after a hand was folded. This lasted throughout the entire time in which I was playing my session. I think the "glitch" was largely due to the use of the Merge Keys, as anyone who uses them can attest to their effect on the game client. But I'm sure players who run other software on their computer may experience a difference in the game client as well.

1)Is that why hundreds of players do this every day and they just sit out, and after a few minutes are removed from their seat?

2)Really? That's weird since I get better Support options as a VIP on both Lock and RPM. So yea, there is a ****ton of special treatment, try not to be so cocky about things your completely wrong about.

Thanks.

-When did this problem occur
-Did you report it
-Was anything done if you did

MergeKeys shouln't ever click that box......I don't see how this could be caused by MK. If it is, I really want to know. OP claims he was using no hotkey software.

Now if this is what happened and I had the fold to any bet button clicked I can understand and accept what happened.

I still think I shoulda timed out but its a lot easier to accept if it was something I did, this is the first post that made sense to me and actually coulda been a possibilty. I just wish support coulda told me that was a possibility instead of accusing me of using some sort of program or hot keys. I also wish support had the consideration to respond to my emails, its been 5 days and I have still not received a response from them except for what shane said in this thread.

Do you use HEM or some other tracking software?

If not, the raw HH files should be in c:\program files(x86)\lockpoker\history

The session seems documented in PTR, but having some hand histories with IDs for support might help.

Why has support not responded to any of OPs email support requests? It's been almost a week - even if they are busy to not even send an initial response at this point is pretty poor customer service.

Is Shane the only Lock rep on these forums? They have a paid 2p2 forum, so I assumed there would be some official Lock reps with the custom undertitles and colors here.

I think people should be less accusatory, a cursory glance at OP's PTR makes it seems likely OP's story has some merit.

Rizen et al why are you not posting in here? Where is support when something significant is clearly wrong with either Lock or OP's story about Lock. How can just not responding at all be a good way to do business?

No, this is not what happened. Even if you had the "fold to any bet" checked you have to manually click it each and every time someone bets into you. It pops up when someone bets before the action comes to you and if you check it then you fold automatically obviously. The option then goes away until the next time someone bets into you and pops up again unchecked. It does not remain checked.

You would have timed out and then of course you would have been sat out. Something else happened.

Just saw this post.

If OP can furnish HH's showing him open folding premium hands wouldn't that warrant discussion of there being an error here on Lock's side? I dont play limit but I dont think its common for people to fold in a 6 max game for 40 minutes straight. Somethings up and I think it should be investigated.

Well, didn't OP act like he was a girl, and posted as one for a long time on pocketfives until he was exposed? He can lie.

Whether or not this is true(I have no idea), doesn't have any bearing on the situation.

PTR shows him folding every hand for quite a long stretch. Someone said 172 hands in a row (I didn't count). I would be surprised if you could find any 172 hand stretch in your db where you have 0 vpip.

You can't. However, why is everyone so eager to jump on the "it's an issue with Lock" bandwagon. Especially after Shawn has come on here and stated what was found in the investigation?

**By the way, still saying OP that they might as well just give ya the money back and be done with it.

OP says he has no clue when it comes to computers. He says he can't figure out a hud. In fact he says he doesn't know enough about computers to post his hand histories via screenshot or any other method even though he says he has been playing poker for a living for 8 years. Many people have asked him to post history of him folding premium hands. He has not even put in the work to learn how to take a simple screenshot of some hands that would help prove his cause. However he wants to keep the thread going to bring attention to what he says is a glitch on Locks end.

He is a winning player on Lock and has put in some nice volume on the site over the past couple months. Why would they screw him?

I think it is much more likely that the problem is on his end and not on Locks.

rizen is working on it, ive been talking to him thru PM, hopefully merge security will handle the matter correctly, its not the end of the world if I lose this 250 but its a matter of right and wrong. I do suck with computers, Ive been busy with life, I dont have the time right now to learn how to post screen shots or find the hand history, support has all that info, If I have time later tonight I will reread the post about posting the hand history on here and try to figure out, I'm enrolling in school again and have been very busy with my personal life. Have errands to run right now. be back later

I believe the player rucrz2holdem knew what was going on and stayed until I was completely blinded out, while other players at the table had already left, it was 5 or 6 handed when I stopped playing. Ok I figured out how to do a screenshot at least, Im off for a few hours, hope this helps

That sure helps your cause.

Good luck.

Because I've been dealing with vvubanga privately in the matter and working with the appropriate people to solve the situation.

I've been working with people on the back end this morning on it. I'm working to make sure a resolution is come to that is 'right' and 'fair'.

There are other concerns too though. First off, I've known vvubanga both through play and reputation for quite some time, so I really don't think he's someone who would come out here and be dishonest, but it's important to figure out what actually happened.

Our back end is showing that the hand was folded, not timed out. We have millions of hands of history and the ONLY similar situations we've ever had the users were using MergeKeys and weren't timing out because of that.

vvubanga says he wasn't using that and I have no reason to believe that he wasn't. But if he wasn't using it, and this happened, then we have to make every effort to prevent it from happening again. It would be bad for him if it happened again for obvious reasons, and it's bad for us because even if $250 may not seem like a lot in the grand scheme of things, it adds up plus it looks bad.

Thanks

-Rizen

It was actually on the RPM client in late December and I thought it was just a matter of MergeKeys interfering with the game client. It's probably more of an issue with the Merge software rather than a particular client.

I had just recently started using MergeKeys to further facilitate multi-tabling, and so I really was in the experimental stages with the software. As such, I would occasionally use the mouse. It doesn't have to be any specific software program that can interfere with the game client.

Just a side note, MergeKeys is a great software program that has helped my multi-tabling; I am just reporting what had happened.

"A glitch is a short-lived fault in a system, and is therefore difficult to troubleshoot. In video games, a glitch is a programming error which results in behavior not intended by the programmers." (Wikipedia)

A situation in which a player, unknowingly, is folding every hand is very hard to prove unless they have a screenshot or HH of the situation in question.
Although rare, these malfunctions do occur.

Fortunately for OP, he has the HH to back it up and a strong tie with support. Others may not be as fortunate.

Thank your very much for your help Rizen, I hope we can get a resolution to this problem that is fair to both sides, I'm ready and willing to give back any rake back that was earned after 4:51 am that night.

I'm kind of surprised so many doubt OP.

No offense to merge but their software isn't exactly top notch.
I wouldn't be surprised if the "fold to any bet" bet was stuck without merge keys or any other interference.

I opened up a table just to try it out and though it didn't stay checked over multiple hands it does stay checked over multiple streets which IMO is a massive problem.

You check it preflop and it checks all the way down or folds to the first bet.

That's what it's supposed to do? I mean, what else would you expect the "fold to any bet" option to do for you if not, you know, fold. to. any. bet.

On any site that I have played on the FTAB option has worked the exact same way throughout the hand on every street up until the next hand begins, when it is unchecked. If you don't like this option then don't click it - How is this a massive problem?

I realize you'd prefer that it'd uncheck after every street, but this is not how FTAB works and afaik doesn't on any other major site.

If anyone has had a similar issue and you use MergeKeys, please PM me or shoot me a message at Support@RunBetterPoker.com. I've had no reports of this behavior and on the off chance that MK does in fact have something to do with this, I'd like to get it fixed immediately.

I concluded that too. In one hand the SB folded to you, after that rucrz2holdem raised every button until you were left with $2.

Not that anyone cares about my opinion, but my accusation of lies was early in the thread, before any real proof or HH was shown, and I only took a real precursory look at PTR and the limits and times seemed off, but most of that was explained.

But OP - your communication skills sucked to be honest the first 5 pages of your thread, and things you kept saying didn't add up. None of this helped your cause in the court of public opinion, which in the long run doesn't matter, but you gotta see how people were skeptical. Instead of getting defensive, answering everyone's questions would be better than just getting ticked off at the trolls and flamers.

So good luck OP..it sounds like Rizen is helping you, which is good cause even though Lock has done some shady things in the past, Rizen seems like a genuinely nice and helpful rep.