No Im saying he should have timed out (since he reports he wasn't playing), but he was folding so this stopped him from timing out.

Im testing my memory here but I have a feeling the timing of the actions isn't recorded in the database. I can find more out on that when the Merge guys are back in the office, its the middle of the night there now. It definitely doesn't show the timing in the hand histories I can access in the backend.

I have things to do but I will be checking this thread later, thanks for those showing me support, I'm really clueless as to what these so called programs even do. All I know is I'm not causing a fuss over 250 dollars over nothing. There is no way anything I did caused me not to sit out, this is some sort of glitch on your end, and shane for your ppl to try to deny that is really pathetic and 100% not fair to me or other players this has happened to. This issue needs to be resolved in the correct manner. So I hope you can understand why I'm getting frustrated right now, imagine if this happened to you, would u feel ripped off? how would u feel if u brought this to the attention of support and they never responded? Then when u go thru the trouble of explaining yourself you are denied of what is rightfully yours. imagine man u leave the table with 250 and u return and see 2 dollars in your acct. please be compassionate and understanding of why I will pursue this untill the correct decision is made. I dont understand why you cant prove that I wasnt using one of these so called programs, whatever that means. just help me out, im not looking to pull a fast one on anyone I'm looking to be compensated for what is rightfully mine. take care shane do your best for me please.

I was just thinking if the hands were played like op says then hands that should have been taking just a few seconds(like folding to an opening raise) would have been taking 30 seconds or whatever the time bank is on this particular skin.

So if you looked at 150 hands or whatever it was, the time to play these hands should be a lot longer than usual if op was using his entire timebank each time he folded.

The hand histories will definitely show a time stamp on each hand. So if the hands were all taking a long time as they should have if op was not playing, there would be a lot less hands per/hr than usual.

Use paragraphs you idiot.

+1

I stopped reading anything OP wrote since Shane's post reporting the investigation results. It's unreadable.

I think this can be eliminated as a possibility, programs like Merge keys do not hit fold for you automatically.

Merge Keys sits you back in after you've already timed out. This does not seem consistent with what support has described about the situation.

If OP was using a hotkey program (Merge Keys is the only one i'm aware of on Merge) the hh's should show him sitting out, then returning on every hand.

Shane,

How many hands straight did OP fold? Were any of these hands premiums, AA, KK, QQ? If he folded every hand I'm more inclined to believe there was a glitch on Merge/Lock's end. As mentioned, Merge Keys, the only program he could've been using, would have sat him out then sat him back in, not auto-folded.

MergeKeys doesn't have a sit back in feature currently. If some other function in MK is sitting you back in, please contact me via PM or email at Support@RunBetterPoker.com.

Sorry for the threadjack, but MK was mentioned, so I want to make sure everything is cool.

Everything is not cool. support is saying it was something I did. All I did was walk away from the computer and come back the next morning, I really need someone to help me prove this. Its about right and wrong at this point and for merge to completely deny that this could have been a problem on their end is wrong and completely distrustful.

I really hope rizen or shane does their best to make this right to me. I know support already did their investigation, but why did they never both to send me an email when I emailed them 3 times? they gave 2 options of what could have happened, I'm happy people are saying it was impossible to have been Hot keys. Is the other option really something that technically could have happened, my mouse hovering over the fold button would really have caused me not to sit out and keep folding hand after hand

I went thru the HH and there were no AA KK QQ, I'm pretty sure there was a couple medium pairs and I did see AK twice that was open folded. There was plenty of spots where I would have played hands.

Sorry to rant and rave but I feel like I'm getting ripped off and support is trying to blow me off. Never responding to my emails shouldnt even be an option, I emailed 3 times on feb 12th and never again after that, I sat patiently and waited until yesterday. Then I contacted Matt Stout, Rizen, Shane and my rakeback affilliate.

How can nobody phathom the notion that this could be some deliberate chip dump and now OP is trying to recoup some of that back? Has OP played any other sessions with the unmentioned villain? Does OP think that villain should be confiscated $250 from their roll because it's showing that there was a malfunction on his end? What's the name of villain by the way?

The other issue could have been you were hacked right which in that case you're screwed regardless. To come on here and accuse the site of stealing money from you is pretty ridic IMO...especially when it's reviewed and determined that it was not a site malfunction. Lock support might be slow, but the 2+2 support has always been spot on and willing to help out in any way and never been accused of being shady.

LOL's

Why is that funny?

so if u went to bed with 250 on the table and woke up with 2 dollars u wouldnt think the money is justifiably owed to you by the site?

I wasnt hacked, we know what happened here. The site just wants to deny it, Im not saying they stole money from me, I'm saying they are making an unfair ruling.

the villian was 4 or 5 other players, good read on the situation man

I can fathom it.

What I cant fathom is that merge doesnt record timing data. Seems like it would make it pretty difficult to catch even the most blatant botters.

Have you checked your vault history? And by the way, if you were blinded down to zero there would be a message on your screen asking if you wanted to reload correct?

are u talking about the report section in player admin? I'm not sure where the vault history is located, I'm pretty new to this site. If you could direct me to the vault history I would appreciate it.

looking at the report section it shows that I started the session at 3:01 AM with 211.69 cents.......it shows the session ended at 5:35 AM with 2 dollars and 14 cents. the session ended because I was no longer able to pay the blinds. I know for a 100% fact that I received a phone call at 4:51 AM and thats when I left the room and the computer. so it took 44 mins for my roll to go from approximately 250 dollars to exactly 2 dollars and 14 cents.

and to answer your other question I dont remember seeing a message on the screen asking me to reload. but for all I know it coulda been there, all I know is I was shocked to see my regular account balance at $ 2.14

Just thought I saw on PTR that the session in question was a heads up table.

My bad, I went back and checked. However, the fact that you were at a 6-max table makes it even more likely that you're shady as hell. Collecting that rakeback and now trying to get that money back by raising hell on 2+2. If you think Merge is seriously trying to rip YOU off for $250, then I want what you're smoking.

like Ive already stated in this thread, I am willing to give back the rakeback I earned after I stopped playing, it is 100% not fair for me to keep that money. I've been a 6 max player for most of my career, please explain to me how that has anything to do with this situation or being shady.

Ive also said I dont think merge is trying to rip me off for 250, I think they made an unfair ruling and didnt take into consideration that there could have been a problem on their end. I dont think its unreasonable for me to make this assumption, my rakeback affiliate directed me to this site and this forum, If he didnt I would have never posted anything, I would have continued to sit and wait for an email response from support

So then what do you expect Merge to do? Take the $250 away from the players that were at that table at the time? You think it's fair to them to have to have money taken out of their accounts because there was a glitch on your end?

I just don't see how Lock poker would be interested in stealing $250 from you. It's not a +EV move on their part when you seem to be someone who rakes a lot more money on their site than that. This is clearly something that happened on your part and the fact that you were sleeping or on the phone when this happened and not paying attention means you cannot say with 100% certainty that what they claim has happened did not.

The fact that you can't accept their findings and decision is starting to tilt me.

I keep telling u I dont think lock poker is trying to steal from me, why do u keep saying that? I dont think the money should be taken from the other players at the table. Maybe they could compensate me with a tourney ticket into the 215$ or 250$ worth of tourney tickets or 250 cash like they rightfully should. maybe they could realize that It wasnt my fault and that I should have timed out, so who knows where the fault lies. Ive been advised to keep bumping this thread until someone contacts Merge security, obv lock support didnt handle the issue correctly.

They didn't handle the situation correctly because they didn't give you the answer/result you were looking for? They clearly looked into it and stated what they found...publicly. It should be end of story. Based on the findings that were posted on here you are not "entitled" to anything so write it off and make sure whenever you decide not to play anymore, that you shut down the client COMPLETELY.

Please also explain this to me as it's saying you played some hands after you supposedly "went to sleep" until noon. This also would have been AFTER the session in question.