Op Any chance you left something on your keyboard? Auto mashing keys? Or did you leave any other programs running?

He said he stopped playing at 3:32am when he answered the phone call?

If you look at the session, the OP starts blinding down at 2:51 until the session ends at 3:32am. PTR is not 100% accurate and the OP could have the time wrong, all I see is the OP blinding down to $0 at that table without a fight.

You don't think that it's a coincidence that OP stated that he started a session around 3am and then took a call at 3:32am and those are about the times that PTR states that he was playing? I'm going to retract my statement orginally and try to keep an open mind here, but it does seem extremely fishy.

Another thing to look at is from 1:08-2:51am, the OP was only -$33 according to PTR. He lost $250 from blinding out after that time.

Sounds more like a 2 hour time zone difference

I believe he said he took a phone call at exactly 4:51am which is why I was wondering about the times. I could see the time zones causing this, just was curious on the discrepancy. Personally I think Lock just took it out of his poker lobby an put it in his vault.

Why is PTR showing a loss for his session(the exact amount he had) if it is in his vault?

HOw do you blind off?

When you don't act on your hand they auto sit you out and don't receive hands after that.

Didn't realize PTR was showing a loss. Guess he just had some run bad.

Thats why I didnt understand what happened, I woke up in the morning and thought I had been hacked, I honestly thought I X'd out the table when I received the phone call. I then went thru the HH and saw I was blinded out, I auto folded ak and a ton of other big hands before my money was taken. I dont open fold AK. I shoulda just pm'd the rep from lock instead of being bashed and called a liar. If my times were mixed up Im not sure but I know the time I received the call is the exact time I stopped playing cards that night, I left the room after that and went to bed after the phone call, I dont appreciate being called a liar. I thought I profited a few bucks for the session I thought 50, whatever. The bottom line is I left the table and had a lil over 250 when I woke up there was 2 dollars in the acct, the vault had maybe 20-30 extra or so from the rake I earned that session.

PM the rep here and see if he can help. It looks like you have enough evidence to back up what you stated. GL to you.

ya shane said hes on it and rizen sent me a pm as well

Merge's investigation found that you weren't timing out when you folded. If you timed out, it would say "Folds (timed out)" for your action in the hand history, but that doesn't occur in any of his hands. It also logs when a player sits out, and this doesn't happen for this player. The only way this can happen is if he clicks an action button before his action timer runs out.

This shows that autopost was on and one of the following 2 things happened.

1. Someone was activating the fold button manually. This would mean that he had the mouse pointer hovered over the area where the fold button would appear and the left click button got stuck on his mouse or something similar.

2. You had hotkey or automations software running which malfunctioned.

Either way there folding action proves from their standpoint that this period of folding was initiated from your end not from an error of some kind in the system.

I can believe that the auto post was still clicked on but like I said I thought I closed the table and in the morning I realized I had not, I'm not denying that, but please explain to me why I didnt time out, I WAS NOT USING ANY PROGRAM, cant that be verified? so I'm out 250 dollars because supposedly my mouse was hovering over the fold button? this is absurd. I really dont think this is fair at all. Honestly thought 100% support would look into this and side with me and I didnt do anything wrong and my money was taken while I wasnt at the computer, this woulda never happened on another site. there is no way my mouse was hovering over the fold button and clicking fold. I just dont understand, somehow I get screwed out of a decent amount of money. so unfair. I will be contacting support and posting this on other forums to show what happened and how support wouldnt help someone out when its obvious what happened. DO u think I would honestly open fold ak. as a couple ppl in this thread mentioned my money was drained without a fight. I wasnt at the computer IM not a liar and I HAVE NEVER IN MY LIFE USED ANY TYPE OF program, I dont even use HUD or anything like that, in 8 years playing online poker I have played straight up and never been accused of anything even close to cheating. this is a very unfair ruling, and the fact that merge ignored my emails and never responded to me proves that just dont care and dont want to admit that something happened on their end, I WILL SAY IT AGAIN THIS IS AN UNFAIR RULING.

I will never understand why I didnt time out and be placed as sitting out.

Don't leave the client open when your away from the tables I guess is the lesson here.

Is that really fair though? do u know how many times in the past 8 years I've walked away from the computer while in a cash game? Ive never lost more than one blind in this same situation, Ive been playing for a living for 8 years I know the site rules and if I walk away then I will time out and be placed as sitting out. THIS 100% should have been the case in this situation as well. I played 5-10nl on pokerstars over the past couple years, I did pretty well, I'm not the type to lie or do anything shady like this.

http://www.pokertableratings.com/sta...search/Wubanga

http://www.officialpokerrankings.com...tml?t=2&rc=670

http://www.officialpokerrankings.com...?t=2&rc=320647

Ive done well on party poker, not too well on full tilt but heh who really did....what is the reason for me to lie over 250 dollars when I've profited hundreds of thousands of dollars over the years. This is not a fair ruling and for u to tell me I shoulda closed the client is absurd to me, so the lesson I'm suppose to learn out of this is close the client because the site may malfunction and cost me money when in there rules I am suppose to time out, If I never timed out I want to know why and I will refuse to believe that if my mouse was hovering over the fold button that it would make me fold everytime. I dont even know what hotkeys are or how to use any programs so that reasoning is irrelevant to me. This was my first time playing a cash game on merge. I thought it was like any other site and like others have said, they always time out in this situation. So why didnt I? losing my mind over this, its only 250 dollars but its the principle of what happened that really bothers me. This is my livelyhood this is what I do for a living, Ive played live since april and just got back into online poker this december, because I didnt want to deal with the shadiness.... its like going to work for a full day and making 250$ and then when I get my paycheck I notice I wasnt paid for a full day, so I walk up to the boss and say sir I didnt get paid for last thursday and he informs me that I forgot to clock in that day so he says sorry you will not be paid for that day, is that really fair? ughhhh very frustrated with what happened and the ruling by lock. They didnt even show me the respect of sending me an email they still havent responded to my emails from feb 12th, the only reason I knew is because I have been checking this thread every hour. I didnt get one pm from shane. The lack of respect from this site isnt right.

ambien is a helluva drug

You didnt time out because either by some huge freak of nature your computer was constantly clicking the fold button for the entire session (this would also mean your computer wasnt able to go to sleep) or because you were running software.

As much as you say you definitely aren't using software there is no way to verify this as all the evidence on the game logs shows the opposite. They show that your computer was choosing to fold all of these hands.

There is maybe a 1% chance that Merge would admit to a problem on their end if that. Merge support has never in my experience admitted to a problem on their end and will always blame the player or their computer. I have dealt with them before over a glitch before and they were completely clueless and blamed me for the problem as well.

Basically I doubt you will get anything from Merge support without Rizen stepping in and helping out.


The explanation of what happened in my case.

This happened the first week they started late registration on the site. Basically what happened is myself and 2 other players didn't get dealt a hand for 30-40 minutes in a tourney and we were the only people at a table that should've been broken. We could still use the chat box and talk to each other and all the other tourneys we were in on the site worked fine. Both my hand histories from the site and PT had a 30-40 minute gap in hands.

This was all easily verifiable by looking at the chat history and our hand histories with gaps in hands being dealt. From what I could tell the table was supposed to have broken, but with people late registering our seats were taken by new players and we were stuck at a dead table. New higher numbered tables were made as people late registered and we didn't get moved until the table below us broke(table 7 broke and we were 8 for example). This had never happened before and has never happened since. Instead of just reimbursing us they refused to acknowledge the mistake and said I should have video recorded the problem so they could see what happened. Somehow they couldn't tell from their end that 3 players were stuck at a table without being dealt a hand and every other table is full???

In normal circumstances that is fine, you will be timed out and sat out very quickly.

The only way this doesn't happen is when your computer continues to act weather thats by your hand or by software.

In this case the logs clearly show that the player was actively folding.

Maybe gods way of telling you to stick to tournaments.

i love money to much not to log out after a session, dont programs like tableninja have 'never sit out' buttons?

Are you saying that he wasn't folding due to timing out?

The session replayer on PTR isn't working for me. Not that it would show this anyway, but was he almost timing out before folding or were his hands folded after "tanking" for random durations. I mean was he instafolding some hands and almost timing out on others?

you register the timing of the folding action?