Think it may be deserving of at least a freeze until you get a response from them? IF they dont give you a proper response then lolban. Just having a look at there account without even contacting them or having them take some kind of accountability would be a very large fail shane.

I'm not asking you to reveal details about what the security team will be looking into. Rather, all I'm asking for is a simple statement that contains basic info such as...1.) if the matter will be looked into or not 2.) by whom exactly 3.) if the regulating body is involved 4.) how a player can make a complaint of suspected cheating/misconduct 5.) what offenses constitute unacceptable behaviour 6.) what evidence is allowed/not allowed 7.) the min/maximum time an investigation may take 8.) how/if you will report the findings. I don't think revealing any of that info compromises security protocols.

So can you tell us, will you reveal the result of the findings? Or is that arbitrary?

There will be no such report given. I can answer a couple of these though.

3. The regulating body is only involved if that is where the complaint comes through. Most cases are peer reported so we get the information directly from another player and investigate it accordingly.

4. If a player has any concerns about game integrity they should immediately contact security@lockpoker.eu

5. The terms and conditions clearly state what is and isn't acceptable.

shane, I have a question.

Do you think lock has the best cashout for U.S. players out of all the current poker rooms that service players or do you think there are others that are better?

lulz

So reading between the lines it looks like nothing is going to happen to either account.

Cliffs
Nothing will be done

Nobody retweeted the original tweet or made it a favorite?!?!

Why weren't their accounts frozen?

His friend congratulated him on his win as well. IMO its pretty clear multi-accounting was going on.

Shouldn't it be pretty easy for them to tell how/where both accounts were logged in from?

They both live together so they have the same IP address

Not that we have found, we only have the 1 screenshot that is floating around. Which sadly isnt as infallible as the tweet itself.

And in this case that is the only evidence, no other supporting evidence was found during our investigation.

If this is true, then I don't see how it can ever be proved.

Wow, this is incredible. We aren't dealing with a court of law, with strict evidentiary requirements and a clearly defined burden of proof for establishing guilt. The question security needs to be asking is "Is a violation overwhelmingly likely to have occurred?" If yes, then a proportional punishment for the offending players should be given, and victimized players should be compensated in some way. Are there any observers here who believe this could be a frame-up? I mean would anyone here even put down a dollar to win $99 that the tweet was fabricated?

It's not as if Lock needs to be worried about satisfying some external standards of due process or restraint. They don't need to worry about getting sued by a player banned on insufficient evidence or having their license revoked because of a security judgment call. The only constraints guiding their security process ought to be that it inspires confidence among their customers that they will catch and punish violations when they occur, without falsely accusing/punishing innocent parties. Failing to act here looks like it would pretty clearly fail to meet that standard.

So you confirmed with the player that he was infact playing the tournament on Lock/Revolution while he was simultaneously playing in a live event?

HUGE fail Lock.

I admit lways better to air on the side of extreme caution when considering seizing account funds. But the least you could've done is frozen the account temporarily and conducted a proper investigation.

I'm starting to wonder if the security department even conducted an investigation. It's more likely the security staff was out partying in Cancun with our money and couldn't be bothered.

+1111111111111111111 Very well written

but it's only imaginary money anyway so what's the problem

apparently they are not allowed to ask players if they are breaking the rules because it could hurt their feelings

wow, just wow.

.

Sigh...

Misleading Thread title,damn it.
Thought this was a "How to" thread by the 2 perpetrators.

That was a different matter and is still under investigation.


Yes we do, we answer to a licensing body, and without that license we are unable to operate as a business.

So yes we do have standards of due process and we do have to exercise restraint.

Obviously you operate with a license, but we all know the licensing bodies are pretty toothless and unlikely to pull a license except in the most extreme of circumstances. And certainly punishing players who violate the TOS, even if the evidence of those violations doesn't rise to the strict standards required by a court of law, isn't anywhere near what would get your license revoked.

Now maybe Lock has very strict internal procedures for auditing security issues and so despite the overwhelming evidence of a violation they are unable to act here. That would be kind of silly, but at least plausible. But it wouldn't have anything to do with fear of the cyberluck hammer.

I mean you highly suspect MA'ing in your biggest buyins. I dont see how this isnt a snap freeze and work your ass off to get to the bottom of it. The integrity of lock is falling apart. Get one thing right guys.