Open Side Menu Go to the Top
Register
A message from the Lock Security Team A message from the Lock Security Team

05-06-2013 , 05:54 PM
Quote:
Originally Posted by macgyver72
at least the games have been ridiculously good lately. i guess a lot of the winners have realized they can't get their money and have quit. Or people with no talent or skills who were making $ through the marketplace are actually having to play now before they can withdraw. Either way, the site is shady as hell but the games seem really good the past week or so.
The level of play does tend to be quite low at play money tables.
05-06-2013 , 06:21 PM
from strange to suspicious to absurd to bizarr. even the 2+2 owners should now officially confirm that they have been fooled by lock. announcing that there will be a new lock rep within 24 hours and all we get here is a non-confirmed new "lockpokerofficial" who brings a copy+paste of vacuous shane statements is simply inacceptable.
05-06-2013 , 06:36 PM
So when is a legitimate poker-news outlet going to publish an article about this? They are clearly blowing their customers off at this point. It's time for someone to shine some serious light on the subject.
05-06-2013 , 07:20 PM
This guy hasn't logged on for 2 days...lol
05-06-2013 , 07:57 PM
i find it interesting that he spelled it Cypress instead of Cyprus!
05-06-2013 , 08:56 PM
Quote:
Originally Posted by LegitimizeMyFries
Its pretty awesome that 2+2 allows lock to troll all of its customers like this.
Make a big fuss to get a new rep that posts 1 message which answers almost no ones questions about anything, only to see him not log in for 2-3 days.

Its pretty amazing, I'm being trolled for 5 figures.
Great conversation you guys had.
Like everyone elses conversation with Lock, that talk itself is great,
The result is another story.
How is 2p2 trolling anyone?

Mat and Mason can only report what Lock told them. They never stated that they had been shown proof of solvency.

They said what they were told and have kept everyone updated ever since.

Lock is trolling you and using 2p2 as the venue to do so. Would you rather have nowhere to talk to other players facing the same issues?
05-06-2013 , 09:29 PM
Quote:
Originally Posted by macgyver72
at least the games have been ridiculously good lately. i guess a lot of the winners have realized they can't get their money and have quit. Or people with no talent or skills who were making $ through the marketplace are actually having to play now before they can withdraw. Either way, the site is shady as hell but the games seem really good the past week or so.
Why would this matter at all? I'm not sure I see the point in accumulating anymore Lock $ whatsoever until there's a clear way to get it off. I bet the play money tables on PokerStars are pretty easy too.
05-07-2013 , 10:01 AM
Quote:
Originally Posted by vindictive27
Why would this matter at all? I'm not sure I see the point in accumulating anymore Lock $ whatsoever until there's a clear way to get it off. I bet the play money tables on PokerStars are pretty easy too.
Trust me, there is no money in Pokerstars play money. Everyones solid.
05-07-2013 , 10:25 AM
While Shane is not my favorite person at the moment for being less than honest with 2p2 rather than keeping his mouth shut (which he does the rest of the time, so why open it to lie?), I do feel for him.

If I were him, I would have asked J. Lar to take me off 2p2 support a long time ago. I'm sure adding Joseph was partially to take the heat off of Shane, but that's like using an extra fire extinguisher to put out a 3 alarm fire. Rizen seems to be smart enough to have not gotten involved and/or quit. Who gets paid enough as a customer service rep to take abuse day in and day out when your company won't back you up?
05-07-2013 , 11:19 AM
Panicked, I used to feel for him too and would try to help him improve and point out where he was unclear. But he is a stubborn dude who doesn't want to get better. He ignores polite pm's to him requesting clarification or help on something. He does not answer questions on here...clearly or in a timely manner. He is a whiner and he is antagonistic to his own customers. He does an absolutely terrible job at what he's supposed to do. I don't blame him for the aspects he can't control. I do blame him for his unprofessionalism, lack of attentiveness when approached, and his overall performance on here. I tried to give him the benefit of the doubt for several monthsn he is not good at what he does and is face-palmingly frustrating to deal with. He should be removed.
05-07-2013 , 12:42 PM
Feel bad for Shane? Unless he gives us some useful information and stop lying to us, I don't see why we should feel bad for him. We have thousands of dollars stuck on the site and he's still getting paid...He should feel bad for the players who have money (and some of our livelihood) stuck on the site...We shouldn't feel bad for a guy who's constantly give us useless information and sometimes blatantly telling us lies...if he doesn't know the financial situation of the site, at least tell us the truth instead of insisting on Lock's financial situation is fine and backlogging is the only problem...they lose money on the GTD tournaments, they lose money on ridic rakebacks, they spend tons of money on advertising and hiring pros...I don't know how they can even have the money to pay the players...
05-07-2013 , 12:50 PM
Lock money is trading at 30c on the dollar, people's accounts get shut down for absurd reasons...I feel bad for myself and the players who have money on there...not Shane...
05-07-2013 , 02:30 PM
Quote:
Originally Posted by vindictive27
Why would this matter at all? I'm not sure I see the point in accumulating anymore Lock $ whatsoever until there's a clear way to get it off. I bet the play money tables on PokerStars are pretty easy too.
I've been as hard on Lock as anyone, but I've also always gotten paid everything I requested. I've received transfers from the marketplace as well but maybe it's because I play also so I clear any playthrough. I'm not sticking up for Lock and I generally keep less than $1k on Lock because I have little faith in them and they are so shady but as long as they keep paying me I will keep playing so the games being good is a plus.

I don't know any more than anyone else, but if the transfer issue is to keep people from creating accounts just so they can buy for .4 or less on 2+2 then cash the $ out for full value I don't really care. These guys that are using it as speculating for easy profit are probably the ones that are making the most withdrawals so if they are forced to actually play poker to make money from a poker site it's a plus for me because with their withdrawals frozen until the play enough it will help push mine, as an actual player, to the front faster which should help get me paid quicker. My last WU was sent to me in 3 weeks. I'm not going to share the same "the sky is falling and lock $ is worthless" point of view when from my own personal experience it isn't true.
05-07-2013 , 02:59 PM
I have been waiting 120+ days now since my request on January 6th. I'm happy for you that you received money macgyver, but what about the other 98% of us? You're going to continue blindly trusting the site with playing until you happen to be one of the majority of people not getting anything? Good luck with that.

Once again, very simply put, there is no point in "winning", and it isn't winning anything, that's why it's in quotations, when most all of us aren't actually receiving anything more than an increased number in our bankrolls upon doing so. If I was getting paid, I'd probably be playing too, so I'm not saying you should stop. You just have to realize that your opinion about playing and winning will really only apply to the handful of you who are receiving $. Feel free to let us all know when you receive your next withdrawal, as updates on payouts from today and later are desired by many.
05-07-2013 , 03:13 PM
Quote:
Originally Posted by macgyver72
I've been as hard on Lock as anyone, but I've also always gotten paid everything I requested. I've received transfers from the marketplace as well but maybe it's because I play also so I clear any playthrough. I'm not sticking up for Lock and I generally keep less than $1k on Lock because I have little faith in them and they are so shady but as long as they keep paying me I will keep playing so the games being good is a plus.

I don't know any more than anyone else, but if the transfer issue is to keep people from creating accounts just so they can buy for .4 or less on 2+2 then cash the $ out for full value I don't really care. These guys that are using it as speculating for easy profit are probably the ones that are making the most withdrawals so if they are forced to actually play poker to make money from a poker site it's a plus for me because with their withdrawals frozen until the play enough it will help push mine, as an actual player, to the front faster which should help get me paid quicker. My last WU was sent to me in 3 weeks. I'm not going to share the same "the sky is falling and lock $ is worthless" point of view when from my own personal experience it isn't true.
I've seen some of your posts where you are doing the same "speculations" as well, buying Lock funds at half price.

1. Do you really think 2+2er's are stupid enough to create any Lock accounts to do what you specifically said?

2. You keep less than $1k in your account yet less than a month ago you asked for $1k in a transfer thread?

3. Nobody is getting their money who did p2p transfers. Most players don't do p2p transfers for prop bets or other things, and a lot of it is from staking.
05-07-2013 , 03:14 PM
I've been keeping up with this whole debacle for a while now, and it is ludicrous to think that this is how a business operates. This is in no way legitimate and is completely unfair. I think that this is actually a case in which I wouldn't mind the DoJ coming in and handling it.
05-07-2013 , 04:02 PM
Hey the Cake Poker support guy is also called 'Joseph'. God we're being scammed so hard, just 30k locked up there, no problem.
05-07-2013 , 05:30 PM
Quote:
Originally Posted by ohsnapzbrah
I've seen some of your posts where you are doing the same "speculations" as well, buying Lock funds at half price.

1. Do you really think 2+2er's are stupid enough to create any Lock accounts to do what you specifically said?

2. You keep less than $1k in your account yet less than a month ago you asked for $1k in a transfer thread?

3. Nobody is getting their money who did p2p transfers. Most players don't do p2p transfers for prop bets or other things, and a lot of it is from staking.

Thanks for taking a vested interest in me and using your detective abilities to read past posts. I usually keep less than 1k and went busto so bought another 1k. If that was your big zinger then you got me. I am guilty of sometimes having over 1k in my account.

Yes I think some 2+2ers create Lock accounts to buy lock funds cheap and cash them out because I know for a fact that some people have done this. Do you really think that when you can get a $2k WU once every 6 weeks that some people wouldn't make a new account so they can buy $2k for $1k and profit $1k/6 weeks?

I can't comment on your 3rd point because I don't know and don't care about other people's prop bets and staking because they don't effect me. I'm not saying it doesn't matter but it doesn't matter to me personally. And, as you pointed out, I did buy $1k from the marketplace and since then have requested a $2k withdrawal and have not been told I would not be able to receive the money. If I'm later told that I will not be able to receive the money then I'll change my opinion but for now I stand by everything I said
05-07-2013 , 05:48 PM
This thread is comical. 2 plus 2 asks lock for answers the new guy "supposedly new guy" comes on doesn't answer any concerns and never comes back. This was the most pathetic attempt to resolve a situation when 2 plus 2 intervened that I could have imagined. Lock is beyond being a disgrace as well as all its employees like Shane and the rest from top to bottom.
05-07-2013 , 06:06 PM
Wonder if OP started up the twitter account @Lock_Support.

So far it contains an equivalent amount of information.
05-07-2013 , 08:36 PM
Quote:
Originally Posted by ubet
Lock money is trading at 30c on the dollar, people's accounts get shut down for absurd reasons...I feel bad for myself and the players who have money on there...not Shane...
I won't lie to you, I don't stay up nights worrying about it, but 3 months from now you might have a job and your kids might have health insurance, unlike Shane's.

Shane's performance has been abysmal, and Joseph's performance has been nonexistent, but it's hard for me to figure out how much of that is them and how much of that is some facepalm decree from on high. Honestly, I didn't even care until it became apparent recently (to me) that Lock is circling the drain.

Do Mat and Mason have any carrots and/or sticks left with these guys, besides taking down the forum (counterproductive) or banning the reps (shrug)?
05-09-2013 , 06:08 AM
Quote:
Originally Posted by lockpokerofficial
My name is Joseph and I have worked with Lock for several years. I work in the security and fraud side of things. Over the past few months it has become very clear that another voice is needed to support Shane as well as providing all of you with official statements from Lock. We wanted to address some of the issues that have been brought up recently as there seems to be a real mix of false statements, half-truths and legitimate player concerns.

One of the steps recently taken has been to crack down on accounts abusing the player transfers to bulk withdraw funds with absolutely no play on the accounts. Our security team is reviewing every case in detail to ensure that withdrawals of winnings by players are not affected. Lock has always had the policy in place to restrict withdrawals on transferred funds but this is now being enforced much more aggressively due to some severe player abuse.

There has also been some mis-information regarding Lock losing funds in Cypress accounts. This is completely fabricated and false. Lock has never held any accounts in Cypress banks.

Lock is dedicated to reducing cash-out times. We understand the importance of quick withdrawals and are focused on improving the experience of cashing out of your account.

Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph
Lock Poker,

Approaching one week from this message and you have answered nothing.
05-09-2013 , 08:03 AM
Quote:
Originally Posted by gobby888
Great statement. Now can you repeat it and spell Cyprus correctly?
It's very clear that Joseph is a Cypress Hill fan

      
m