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A message from the Lock Security Team A message from the Lock Security Team

05-05-2013 , 09:17 AM
Quote:
Originally Posted by lockpokerofficial
My name is Joseph and I have worked with Lock for several years. I work in the security and fraud side of things. Over the past few months it has become very clear that another voice is needed to support Shane as well as providing all of you with official statements from Lock. We wanted to address some of the issues that have been brought up recently as there seems to be a real mix of false statements, half-truths and legitimate player concerns.

One of the steps recently taken has been to crack down on accounts abusing the player transfers to bulk withdraw funds with absolutely no play on the accounts. Our security team is reviewing every case in detail to ensure that withdrawals of winnings by players are not affected. Lock has always had the policy in place to restrict withdrawals on transferred funds but this is now being enforced much more aggressively due to some severe player abuse.

There has also been some mis-information regarding Lock losing funds in Cypress accounts. This is completely fabricated and false. Lock has never held any accounts in Cypress banks.

Lock is dedicated to reducing cash-out times. We understand the importance of quick withdrawals and are focused on improving the experience of cashing out of your account.

Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph

lol "Cypress"
05-05-2013 , 10:06 AM
Quote:
Originally Posted by jamthe3
has someone on 2+2 actually verified the two diff ip addresses or did we just make a leap of assumption. They were all just in Portugal, so that ones not surprising; and if one's truly from Germany and that's where Joseph or Shane's located, there's not a lot of effort in passing on the appropriate info so that's not surprising. Only thing that I find surprising is if in fact there actually is a Joseph, but apparently there is as someone's gotten emails from one in security previously. I had really just assumed Joseph was Shane.
Yes, I did.

IPs on this new account do not share any IPs with any other account (including Shane's).

Regardless, site reps need to be verified and I expect that will happen relatively soon.
05-05-2013 , 11:52 AM
Quote:
Originally Posted by panicked
I dunno guys, I think the 2p2 welcome wagon might have scared off their sock puppet "Joseph". I hope he was adequately warned that there were mobs and they likely would be rioting before he was thrown to the rioting mobs.

Any amount of actual content at all would be warmly received by many, including me. None of us would be "satisfied" per se because we still dont have our money. But many of us our willing to take what we can get in terms of any improvements just incommunication, clarification, and an end to the idiotic vagueness in practically every single thing they say.

No content = Whoa, Really? That was worthless...and now you left.
05-05-2013 , 12:03 PM
Any proof of solvency would almost stop 95% of the negative posts and bad mouthing. If a company is not willing to assure the players of this and allowing the negative press and rumours to run rampant, then how is anyone to believe anything other than they are broke?! If a poster came on here posting lies about anyone of us, we would all jump thru hoops to discredit the accusations! Why will lock not do the same? Only one answer as far as im concerned. Im a hands on person and only way im buying it is to see proof. You can have the lord almighty come on here and SAY they have our money but im not drinking the kool aid
05-05-2013 , 12:28 PM
There is a "Joseph Stone"
http://forumserver.twoplustwo.com/sh...37&postcount=1

Joseph, is your last name Stone?
05-05-2013 , 12:29 PM
Quote:
Originally Posted by lockpokerofficial
My name is Joseph and I have worked with Lock for several years. I work in the security and fraud side of things. Over the past few months it has become very clear that another voice is


Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph
Does anyone know of any reason I can't get to the second page (posts 101-) of this thread?

Hmm. Posting this reply allowed me to get there (here). Anyone ever have that happen before. BTW, there were no issues with other threads.
05-05-2013 , 12:33 PM
Quote:
Originally Posted by MicroBob
Any amount of actual content at all would be warmly received by many, including me. None of us would be "satisfied" per se because we still dont have our money. But many of us our willing to take what we can get in terms of any improvements just incommunication, clarification, and an end to the idiotic vagueness in practically every single thing they say.

No content = Whoa, Really? That was worthless...and now you left.
+1
05-05-2013 , 12:45 PM
Quote:
Originally Posted by transversal
Does anyone know of any reason I can't get to the second page (posts 101-) of this thread?

Hmm. Posting this reply allowed me to get there (here). Anyone ever have that happen before. BTW, there were no issues with other threads.
It's probably because of deleted posts.

Log out and clear your internet cache.

Or adjust to 50 PPP.
05-05-2013 , 01:11 PM
Quote:
Originally Posted by lockpokerofficial
My name is Joseph and I have worked with Lock for several years. I work in the security and fraud side of things. Over the past few months it has become very clear that another voice is needed to support Shane as well as providing all of you with official statements from Lock. We wanted to address some of the issues that have been brought up recently as there seems to be a real mix of false statements, half-truths and legitimate player concerns.

One of the steps recently taken has been to crack down on accounts abusing the player transfers to bulk withdraw funds with absolutely no play on the accounts. Our security team is reviewing every case in detail to ensure that withdrawals of winnings by players are not affected. Lock has always had the policy in place to restrict withdrawals on transferred funds but this is now being enforced much more aggressively due to some severe player abuse.

There has also been some mis-information regarding Lock losing funds in Cypress accounts. This is completely fabricated and false. Lock has never held any accounts in Cypress banks.

Lock is dedicated to reducing cash-out times. We understand the importance of quick withdrawals and are focused on improving the experience of cashing out of your account.

Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph
Really?! The quote below was just posted in the other thread here.

Quote:
Just wanted to say that this is a COMPLETE lie and that my friend and I are 100% legitimate players. He xferred me 3k or something to start playing on the site, and I simply xferred the money back once I'd won enough to have my own money on the site. Neither of us can cash out because of the policy... both of our cash outs were cancelled and we've not heard anything since.
Also Broseph you talk about the transfer issue but make no mention of the huge delays for everybody receiving their money now and before there were "transfer" issues. Show us the money!
05-05-2013 , 01:42 PM
Quote:
Originally Posted by lockpokerofficial
Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph
I read this as we have the funds to pay out many of you now that we have stolen large amounts of money from people who used a p2p transfer.

/cynical
05-05-2013 , 01:44 PM
Can someone tell me if this has been answered please. If Lock knew there was abuse of p2p transfers why did they just not stop them altogether? To me the transfer/withdraw issue was simply an excuse to keep money on the site knowing players would continue to play and generate rake for the site. Having money lost on AP I have the same feeling now as I did then that the site was about to go bellyup.
05-05-2013 , 01:57 PM
lol maybe players are "abusing" the transfer option to get their money off your site since they can't cash out in a timely manner? None of this "transfer abuse" would be happening if lock could get withdrawal times closer to what other US facing sites process theirs at (Bodog, WPN, Intertops, etc)

Please stop giving players the excuse "lock is too big and we have more player withdrawals to process then everyone else" you need to adjust and adapt accordingly to be able to keep up with player demand if you're going to continue to operate.

The lies and deflection need to stop if lock wants to be taken seriously. Get rid of Larson, hire new support & developers, train your staff better, find better processing and get your **** together guys.
05-05-2013 , 01:58 PM
Quote:
Originally Posted by MicroBob
Any amount of actual content at all would be warmly received by many, including me. None of us would be "satisfied" per se because we still dont have our money. But many of us our willing to take what we can get in terms of any improvements just incommunication, clarification, and an end to the idiotic vagueness in practically every single thing they say.

No content = Whoa, Really? That was worthless...and now you left.
Obviously, the welcome wagon would have been a bit more civil if Joseph hadn't swooped in like a seagull, deposited his post on the Lock Forum's windshield, and flown away. I think it's pretty outrageous that 100+ posts later, we still don't know if we're being trolled (by Joseph, I mean).

ETA: If Lock had the ability to provide that clarification you (and I) so desperately seek, their ads would still be running over there --->
05-05-2013 , 02:43 PM
Quote:
Originally Posted by SGT RJ
Yes, I did.

IPs on this new account do not share any IPs with any other account (including Shane's).
That does not mean anything, when he's got Deutsche Telekom as his isp, then everytime you disconnect your internet connection you will get a new IP-address and since Telekom has a after-24-hours-we-disconnect-you-once-policity you will have always a new ip

Sent from my HTC Desire using 2+2 Forums
05-05-2013 , 03:00 PM
Quote:
Originally Posted by Turb0Licious
Please stop giving players the excuse "lock is too big and we have more player withdrawals to process then everyone else"
Definitely have to agree here. Bovada has more cash players than Lock and cashes out very quickly.

If the processor is the issue then you have to find a better way to cash players out, or eventually you will lose business.

Pretty important... unless of course you're just running a Ponzi scheme.
05-05-2013 , 03:02 PM
Quote:
Originally Posted by freestailo
That does not mean anything, when he's got Deutsche Telekom as his isp, then everytime you disconnect your internet connection you will get a new IP-address and since Telekom has a after-24-hours-we-disconnect-you-once-policity you will have always a new ip

Sent from my HTC Desire using 2+2 Forums
I know it's not definitive. All I do is check the IPs. There are other people (who actually get paid to work for 2p2) that verify site reps.
05-05-2013 , 03:10 PM
Anyone can write a well worded 'request' of lock so that Joseph is clear on what we are asking for? I suggest we +1 it until they answer...
05-05-2013 , 04:04 PM
Quote:
Originally Posted by lockpokerofficial

Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph
Good Job lock!

By not allowing anybody who received a player transfer to withdraw you do get less cash outs and less liability. Also cash outs amounts will probably be a lot smaller since I don't think the recreational players are doing player transfer or are aware of 2+2 poker chips trading thread.

You run a nice Ponzy and now you are stealing the regulars.

Yes your cash out times will improve if all your regular players can't cash out a penny.

Whats worst is that there is probably just the owners of Lock who know they don't have the funds. Security is probably getting some lies from them. Welcome Joseph!

At least Full Tilt Poker had a good software...
05-05-2013 , 04:07 PM
Quote:
Originally Posted by Xsjado
imjustshane Current Activity: Viewing Thread A message from the Lock Security Team

...and he's gone
i mean some ppl are posting requesting shane never post again, others are posting this.
make up yer minds, mob
05-05-2013 , 04:09 PM
Quote:
Originally Posted by Xsjado
imjustshane Current Activity: Viewing Thread A message from the Lock Security Team

...and he's gone
Yeah, he's been on several times since the original post in the other thread started by 2+2. Once was to get rid of the promotional stickies in the sub forum although its anyones guess (as with everything Lock related) why all the other times.

Quote:
Originally Posted by SGT RJ
Registration IP comes back to Portugal.

Post IP is in Germany.
thanks for that Sgt RJ
05-05-2013 , 04:25 PM
Quote:

3. A new Lock representative will come on here and give a more detailed explanation of how they currently see the issues and the steps they will be taking to get everything resolved.

4. This representative will take an active role in answering any questions that our posters may have.
I'd guess most of us didn't think these conditions would be met in any meaningful way, but I sort of thought they'd at least pretend for a little while that they were making some effort to meet them.
05-05-2013 , 05:08 PM
Well, I think everyone would agree that some sort of definitive state would be best. Whether Shane is no longer a rep for Lock on here or whether he will be helping out this other possible rep would be something that could be easily stated by Shane. This stalling/floating by from Lock is only negative in the eyes of Lock players and/or those looking to get paid. Lock Security and Reps have stated that they frequently view this forum and are aware of what is going on...yet these "information blitz's" from Lock have always failed to deliver any substantial information to dispose of negative notions of Lock. Lock responded to 2+2 Admins and gave off the impression that it was ready to bring out a new responsive rep and handle some of the current issues in a timely manner. Yet again people are left wandering around in the dark hoping that at the very least someone flicks on a light so they can get out of this. Doesn't say anything good about Lock that they allow that to continue.
05-05-2013 , 05:08 PM
Quote:
Originally Posted by boneralert
I'd guess most of us didn't think these conditions would be met in any meaningful way, but I sort of thought they'd at least pretend for a little while that they were making some effort to meet them.
yeah this is pretty accurate IMO. this doesn't even qualify as trying. not even a little.
05-05-2013 , 07:00 PM
If they haven't responded yet, I doubt they have any answers for us to the questions in the thread. I'd expect posts from them to be vague, and very rare.
05-05-2013 , 07:50 PM
I'm thinking out loud here: Has anyone thought that if Lock Poker has no banners on 2+2, that they don't have to answer any questions now? Now because they have nothing more to gain (deposits) they can let us speculate amongst ourselves. It may be time to take to their social streams Facebook and Twitter and keep the pressure up (more than people have done).

      
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