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A message from the Lock Security Team A message from the Lock Security Team

05-04-2013 , 08:06 PM
Quote:
Originally Posted by kevinb1983
I know Cyprus was 100% the correct term. However, since i saw the articles, i figured both can be used, or thought maybe "Cypress bank accounts" Cypress could be used as the possessive form. **** knows really, English isn't my native language, this is really one of those oddities to me where yes if i do a google search and see it spelled like that all over, i'll simply assume it's correct or both can be used. In any case, as i said, at the very least it's a very "common mistake", search for yourself.
05-04-2013 , 08:06 PM
Wasnt that what the whole CRISIS was about?
The spelling?
05-04-2013 , 08:08 PM
Quote:
Originally Posted by Mccormick
I know Cyprus was 100% the correct term. However, since i saw the articles, i figured both can be used, or thought maybe "Cypress bank accounts" Cypress could be used as the possessive form. **** knows really, English isn't my native language, this is really one of those oddities to me where yes if i do a google search and see it spelled like that all over, i'll simply assume it's correct or both can be used. In any case, as i said, at the very least it's a very "common mistake", search for yourself.
If English isn't your first language you're more than excused then. What you've experienced by finding those articles is just human negligence.
05-04-2013 , 08:08 PM
uh oh.

sherlockholmes.gif
05-04-2013 , 08:14 PM
Quote:
Originally Posted by lockpokerofficial

One of the steps recently taken has been to crack down on accounts abusing the player transfers to bulk withdraw funds with absolutely no play on the accounts. Our security team is reviewing every case in detail to ensure that withdrawals of winnings by players are not affected. Lock has always had the policy in place to restrict withdrawals on transferred funds but this is now being enforced much more aggressively due to some severe player abuse.

Joseph
How was this even occurring?

Shane always stated a 1:1 wagering requirement before cashing out any transferred funds. If you just stuck to this rule that Shane has quoted for awhile now, how would this have ever happened and why is it disrupting so many cashouts right now?

Further, can you please explain what the current policy is for cashing out transferred funds? Is there a rake or wagering requirement in place, and if so what is it?
05-04-2013 , 08:21 PM
http://video.cnbc.com/gallery/?video=3000157581 "Cypress Bank Opening Update"



can't get over this tbh hahahaa still doubting if both can't be used
05-04-2013 , 08:21 PM
If you have the money segregated, why does it matter who cashes it out?

and Mccormick. The wiki page for Cypress trees specifically states "not to be confused with Cyprus."
05-04-2013 , 08:21 PM
I'm also not clear on how people could abuse the transfer policy if the site has a play through requirement.

Funny how Stars never seemed to have any issues with this.

Also, when you come back (if you ever do), you need to address my first post about providing proof that player funds are safe.
05-04-2013 , 08:28 PM
Sadly I've learned more about trees ITT than I have about Lock's issues....
05-04-2013 , 08:30 PM
so u're just making a ******ed post basically
05-04-2013 , 08:30 PM
Thank god someone else has come along to say nothing and disappear. This is such a breath of fresh air. I hope we can do this every day, Joseph.
05-04-2013 , 08:32 PM
Quote:
Originally Posted by northkato
If you have the money segregated, why does it matter who cashes it out?

and Mccormick. The wiki page for Cypress trees specifically states "not to be confused with Cyprus."
I know, i read it. I still think Cypress may be the possessive form.

If this OP was real, i honestly can't believe he dissappeared immediately. Just WTF.
05-04-2013 , 08:32 PM
Don't worry guys in 3 weeks this will all be cleared up.

Lightning fast cashouts...clear transferred fund rules.....released transferred fund cashouts.

Laughable
05-04-2013 , 08:34 PM
Quote:
Originally Posted by Mccormick
I know, i read it. I still think Cypress may be the possessive form.

If this OP was real, i honestly can't believe he dissappeared immediately. Just WTF.
the possessive form of what? a country's name? Name another possessive form of another country
05-04-2013 , 08:36 PM
American banks, Greece banks, German banks, Belgian banks, Cypress? banks?
05-04-2013 , 08:36 PM
Quote:
Originally Posted by Mccormick
If this OP was real, i honestly can't believe he dissappeared immediately. Just WTF.
He's partying in Portugal.

I think Cypriot is the word you're looking for.
05-04-2013 , 08:37 PM
Greek banks.

And I can't believe this is an actual discussion, but I guess it's not surprising since this "site rep" basically said nothing then disappeared.

GOOD JOB GOOD EFFORT!
05-04-2013 , 08:37 PM
Quote:
Originally Posted by ChicagoRy
How was this even occurring?

Shane always stated a 1:1 wagering requirement before cashing out any transferred funds. If you just stuck to this rule that Shane has quoted for awhile now, how would this have ever happened and why is it disrupting so many cashouts right now?

Further, can you please explain what the current policy is for cashing out transferred funds? Is there a rake or wagering requirement in place, and if so what is it?
apparently there were affiliates who had special accounts that allowed them to bypass the wagering requirement. some of the affiliates started gobbling up lock money for cheap then snap cashing out.....apparently


the last email i got stated that any poker transfers can never be withdrawn...ever..no matter what... i have received no other answers from support...i saw a different email posted from another user that went a step farther and stated all winnings derived from transfers are also ineligible for cashout.

i tried to cashout winnings and left more than lifetime total incoming transfers on my account....my withdraw was cancelled
05-04-2013 , 08:41 PM
This is standard Lock.

When the chips are down, when the pressure is on, they send out Joseph.
05-04-2013 , 08:41 PM
Joseph, why are players being told there is no playthru at all and that simply no cashouts of transferred funds are permitted? This is frpm your own emails from lock.

Are you going to provide more than that op? You need to stick around a little bit to even scratch the surface of repairing the damage. Hoping you are not vanishing for several days after that one post. If you haven't noticed, players are kind of freaking out here. Is lock concerned about the players' perceptions of your company and will they take steps to alleviate their fears? Will lock do a better job communicating?
05-04-2013 , 08:47 PM
Wow, can't believe what I just read.


Dear Lock Security:

Is it true that user passwords are stored in plain text/not encrypted at all, meaning Lock has access to every single player's account?
Like reallllyy?

"Security"?
05-04-2013 , 08:47 PM
Quote:
Originally Posted by SenorKeeed
Although obviously lol megashill McCormick
Hehehe, genuinely hope they find out who your SN is and never ever let you cash out anymore

if not that, please do get some nasty disease irl <3 gotta love this stalker and gringo99 posting that crap everywhere i go. dissappear already.
05-04-2013 , 08:49 PM
relax guys, its just how shane spells it

Quote:
Originally Posted by lockpokerofficial
Cypress
Quote:
Originally Posted by imjustshane
Lock has never banked in Cyprus and the collapse in Cypress was 2013 not 2012.
he also likes to say

Quote:
Originally Posted by lockpokerofficial
completely fabricated
Quote:
Originally Posted by imjustshane
When I discovered that the story posted here that everyone was supporting was completely fabricated and pretty much the exact opposite of what really happened I thought it was important to share that information here.
and

Quote:
Originally Posted by lockpokerofficial
side of things
Quote:
Originally Posted by imjustshane
And I of course brought up segregation and passed on everyones comments from here and she said from our side of things we are seeing great numbers on our KPIs.
i thought about not saying anything since now that its been pointed out he can make an effort to not be so obvious about it, but it rly doesnt matter

nothing shane/joseph/lock says should be taken seriously until actual results are seen. when respected posters report receiving the money they are owed, you can give lock credit for correcting (or starting to correct) the issue. until then, it rly makes no difference what they say here or via email

gl all, i hope you get paid
05-04-2013 , 08:51 PM
AS always Just another LOAD of CRAP from LOCK!!!!!

Last edited by CubFan; 05-04-2013 at 08:52 PM. Reason: et4
05-04-2013 , 08:52 PM
Hi Joseph, thanks for taking the time to open up dialog to your player base.
I have a few questions for you

1. What qualifications do you have to work in security, do you have any
experience playing poker? We have seen some bad decisions coming from what
would appear to be an inept security team so this is interesting to me.

2. Being in security, how would you know that Lock has never had any account
in Cyprus? Since you appear to be privy to the banking of Lock, are you personally aware
of where the funds are at now?

3. It would seem you guys have been processing cashouts from accounts that didn't
play any hands, just received a transfer and then cashed out. How were you able to process these
cashouts so quickly? If you have all players funds why would this effect cashing out
others players quickly as well? Did security not do it's job in thuroughly checking into
the cashouts of these accounts, if so why?

      
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