My name is Joseph and I have worked with Lock for several years. I work in the security and fraud side of things. Over the past few months it has become very clear that another voice is needed to support Shane as well as providing all of you with official statements from Lock. We wanted to address some of the issues that have been brought up recently as there seems to be a real mix of false statements, half-truths and legitimate player concerns.

One of the steps recently taken has been to crack down on accounts abusing the player transfers to bulk withdraw funds with absolutely no play on the accounts. Our security team is reviewing every case in detail to ensure that withdrawals of winnings by players are not affected. Lock has always had the policy in place to restrict withdrawals on transferred funds but this is now being enforced much more aggressively due to some severe player abuse.

There has also been some mis-information regarding Lock losing funds in Cypress accounts. This is completely fabricated and false. Lock has never held any accounts in Cypress banks.

Lock is dedicated to reducing cash-out times. We understand the importance of quick withdrawals and are focused on improving the experience of cashing out of your account.

Based on some of the recent findings and implementation of policies you will see things greatly improve over the next 3 weeks.

Joseph

So what are the play through requirements for transferred funds?

the way I read it is there are no play thru amount its just case by case . so you just pick and choose correct.

Is it possible that currently there are a lot of people unable to withdraw/got their cashout cancelled without sufficient investigation? Confirm/deny

If you confirm, what timeframe can you give these players to get their cashouts allowed again? If you deny, well then i guess we as a community will have more work to get to the bottom of this..

Furthermore, can any more info be given on how this abuse took place, and why so many people got tagged into the group of players getting their cashout cancelled?

It needs to be made clear, and done so quickly, what is the requirement for withdrawing after transfers.

For instance, I started on Lock thru a stake last July. Does that mean I am completely ineligible to ever receive a withdrawal?

There wasn't a single piece of pertinent information in there.

Shanespeak.

im not sure if hes in charge of committing fraud or stopping it.

Well this first post was about as bad as I had expected. Thanks for clarifying absolutely nothing. Obligatory FU imo because that is essentially what this post is saying to us

How do you guys know OP is a lock rep or just a random guy that made a new name?

Joseph:


Lock Poker processes deposits from U.S. players.

Have your bosses made you aware that that, by itself, is a crime?

Great statement. Now can you repeat it and spell Cyprus correctly?

/thumbsup

legit lol'd.
rofl'd pretty hard when imagining your avatar saying it

Seriously guys, I know we all have a lot of skepticism that this new Lock rep will give us any any actual real information and that we are all jusifiably frustrated by months of stonewalling, lies, bad customer service, etc. but like 80% of these questions in here are useless. Can we try to stick to stuff that actually matters and which he might be able to give a reasonable response to? There are plenty of other threads in this forum where once can bellyache or speculate about meta-issues surrounding Lock that I can guarantee Joseph won't say anything significant about.

There's one thing you didn't address in your statements: proof of solvency.

Shane promised the players an independent audit last year, but mysteriously it never happened.

Given the problems both US and ROW players have had with withdrawals, it would significantly alleviate player concerns if you agreed to provide PROOF, not just statements, that players funds are safe.

If you care at all about your players, this should be something you are willing to do, both to alleviate their legitimate concerns about the safety of their funds as well as prove that Lock is a safe place to play for potential new customers.

Thatd be hilarious if somone is just trolling

[x] Gets online
[x] Posts a bunch of bull****
[ ] Does a better job than Shane
[ ] Stays online long enough to answer questions, knowing a ****storm will follow

Hadn't considered that.

The bio "Lock Poker Security" is pretty funny hahaha

can greens not ip check?

yea I don't see him answering any questions just put up a statement that say nothing full of half truths . great work lock security guy lmao though a imposter would prob have better answers than a rep

What you mean 1 thing? How about 1 thing he did actually address? Cant read 1 in there

Not all, but I can, it just didn't occur to me.

But without knowing where he's supposed to be, I'm not sure it would matter. It's not like Lock representatives (or any site representatives) are restricted to just posting from their office or something. It might not match any other IPs but still be valid.

I'm sure the person who handles site rep accounts will verify.

Well, he pretended to address transfer policy and withdrawal times. Only time will tell if it means anything.

Lock would like to go on the record that they do not currently and never have had funds deposited in Cypress Hill...