Requested: 9/23
Decline/Aprroval Email: 10/13


I tried to submit another WU withdrawal but no longer have the option listed.

As promised I will post all communications to Lock Poker about my WU withdrawal process:

"This is a follow-up regarding withdrawal requested on 9-17-2012.

Please advise as I have not had any responses or updates as of yet.

All the best!

James
---------------------------------

(9/28/12) Hello James,

Thank you for your email.

Once a Western Union payout has been submitted, we will process this within around 7-14 business days. Once done, you will be sent a confirmation email that includes your Confirmation Number and Name of the Sender. Please take this, along with photo ID to your local Western Union branch and they will release the funds to you.

Kind regards,

Joey
---
CSR, Lock Support

-----------------------------------

OCT 06, 2012 | 02:11AM EDT

Hello Joey,

Thank you for your prior response. As of today it has not been around 7-14 days but instead going over 19 days since WU withdrawal submittal. As a poker professional in the poker community I understand the need to have a good reputation within the poker community itself. As I am sure you already understand, prompt deposits and withdrawals can dramatically increase your business as well as delayed responses and withdrawals can dramatically decrease your reputation and future business standings.

Upon further research it appears your reputation for prompt and easy withdrawals from your site is already suffering somewhat. I sincerely hope my first withdrawal experience from Lock Poker will not contribute to this decline.

Please advise.

Thanks,

James
-----------------------------

OCT 06, 2012 | 04:06AM EDT
Hello James,

Thank you for your email. Sorry for the delay in our reply, I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Sean.
---
CSR, Lock Support
----------------------------------

OCT 06, 2012 | 07:36AM EDT
Hi,

Our sincerest apologies for the delay.

There were some issues with your payout. I have again contacted our Cashier Manager to make sure this payout is a Priority.

Sorry again for the delay, we hope this will be processed very soon.

Thank you so much for your patience.
All our best,

Daniel
---
CSR, Lock Support
-----------------------------------------
(10/8/12)
Dear James,

This email confirms our receipt of your payout request via Western Union for the amount of 2,000 USD at JDB Services for your Account ID Andar. We will review your request shortly and you will be notified by email when your payout has been processed.

You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.

** Please ensure the address on file is correct, as an undeliverable payout or stop payment request will incur a $250 fee.

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockpoker.eu
Email: support@lockpoker.eu
-------------------------------------------

OCT 12, 2012 | 07:21PM EDT

Thank you for your attention to this important matter. I have begun posting
all emails and communicated information on the public poker forums in order
to allow the public to decide for themselves whether or not your
establishment is a credible organization worthy of their trust. As for me,
getting canned responses that appear to follow a pattern of premeditated
procrastination on my first withdrawal request is suspicious to say the
least. Ultimately, your organization will thrive or not based on how you
treat your customers. The choice is yours but rest assured, the choice will
be a public one.

James
-----------------------------


OCT 12, 2012 | 07:52PM EDT
Hello

Thank you for your email. Your query is being addressed by our cashier team. As soon as they have an update for you they will contact you immediately, thank you for your patience in this matter.

Please let us know if we can be of further assistance

Kind Regards

Moses
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CSR, Lock Support
------------------------------

OCT 13, 2012 | 09:10PM EDT
Hi,

I'm happy to see that this withdrawal has approved and full details can be viewed in the History section of your Cashier.

Please take this info along with your photo ID to your local WU to release your funds.

Please let us know if we can be of further assistance .
All my best,

Quinn

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CSR, Lock Support
---------------------------------------


10/13/12

Thank you for your response. I am glad to say that I have collected the withdrawal via WU as per your processes. Even though the process was longer than anticipated or communicated via your team, the end result was a success. I believe this will go a long way to restoring trust for your customers that have come to doubt the quality of your organization. As such, I will continue to participate on this site and will consider playing higher stakes as well. I will also recommend the same to others on public poker forums.

Thanks again,

James

Very helpful thanks , I will no longer be playing here. Gl to everyone else.

requested 9/22,
got the declined email, then the approved in history thing today
Fee reimbursement was in my account today without having to email them about like previous times

just waiting on mtcn
All in all not bad imo with the state of things these days

The WU option has returned for me. I had checked with friends and they also did not see WU option. It disappeared for at least 12 hours but fortunately was back as an option just now and I submitted a request.

Thx Shane

if someone shipped me $700+ from player to player transfers, is there a certain number of rake/hands i must meet before withdrawing via WU? i've raked probably $1k+ within the last 1.5 months as a micro player. don't wanna wait a month, then get an email saying i must play X amount of hands/rake before i can withdraw, when i can just find another way to cashout.

req 9-21
app 10-8
cih 10-14

1 VIP per $1 transferred

req 9/30
app 10/14

waiting on mtcn

can anyone reference me to somewhere on 2p2 were i can sell my br, only have like 400 would rather sell at discount than go through the cash out process. thanx in advance.

http://forumserver.twoplustwo.com/28...ng-rules-1529/

This is from the time the transfer was made correct? Having some trouble cashing out and I've earned over the 1 VIP/$1 limit since the transfer was made to me.

"However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support."

THIS makes me happy to be off of poker for the next 6 months heres to hoping pokers dead or a hell of alot better when i get back.GL all.

WU cash out Approved Aug 28

Still waiting....

Lock Support
OCT 11, 2012 | 04:54AM EDT
Hello Manuel,

Thank you for your email. Our sincerest apologies for the delay in this matter.

Please be assured that we are working to have this resolved shortly and you will be contacted as soon as possible.

Kind regards,

Mark
---
CSR, Lock Support

Shane, You emailed me offering help. That was like two weeks ago havent heard from you yet and you stopped responding to my emails.

It would be stupid not to think this is all nothing but a scam.

Requested 9/24
Cash in hand 10/15

Yours didn't get cancelled?

UPDATE: MTCN 10/14

Surprised MTCN showed up on a Sunday morning.

I had to bug Shane to find out that I had a control number all along, I just didn't get an email about it. Frustrating.

9/23 Requested
10/13 Declined
10/13 Rerouted, Approved, MTCN

Going to get it tomorrow, will update.

Requested 9/25
Declined 10/13
Still No Control Number....

Yeah, they do not send an email for the MTCN. It just appears mixed in with the sender info in your cashier. Chances are, you did not have it all along. mine took 5days/4nights to appear. NO email though.

Someone needs to address the fact that WU has amount limits on a state by state basis. In Arizona, for example, the most you can send is only $450!!

10/1 Requested
10/16 Got the decline email,

what happens now?

edit; now I see the full amount with fee in the casino account?

same thing happened to me. im a first time WU user. can anyone tell me how this works?

PAYOUT REQUEST DECLINED
Dear xxx,
We're sorry, but your EPT_WU payout request of 1800 USD for Account ID has been declined.

Payout Comments: RESUBMITTED IN POKER CASHIER

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockcasino.com
Email: support@lockpoker.eu
Phone: 1 800 284 5952

Sincerely,
-The Staff at JDB Services-

has anyone actually tried to call the 800 number?