I am in the same boat.. Got a pretty quick withdrawal..

7/05 processing
7/17 picked up the cash WESTERN UNION

BUt I Have not gotten any reimbursement for the fee .. should be around 70 dollars. !!

but i am happy with lock even though for the last week it had me worrying a bit

what clown? LOL i didn't even know i had 7 post on here. I can see where my post could be perceived as fake in a way but i am dead serious. Some posters on here had me nervous about getting my money with all the complaints i read so when I got my money I felt it was necessary to post my experience

my screen name is zilla123 on merge before switch and now its jzilla123 which is my original ftp screen name. That good enough clownboyelroy?

dont get all butt hurt lady,
haven't heard anyone get reimbursed, sounded like a bluff

Just did my first WU withdrawal on 7/17/2012 will update on how it goes.

Hi people im Emma im from the UK i think its about time i put my Lock poker horror Story public just so you have some idea about who your dealing with.

Ive contacted Shane Gerri Quinn Maggie Thomas Peter Harry Marcus !!
Shane and Gerri seen to be real however Maggie Quinn etc im guessing are made up names for win yung and ken pong etc.

my 1st cash out request was june 10th (they have hidden the transaction now)
After 14 days of waiting June 24th Lock poker put the withdrawal amount back into my "casino" account ??? random..

READ FROM THE BOTTOM UP !!

2012-07-10 12:33:35 PM DF-EPT_WU Withdrawal Requested
2012-07-09 08:26:42 PM Lock Transfers Withdrawal Approved!
2012-07-09 08:26:42 PM Lock Transfers Withdrawal Requested
2012-07-07 06:15:13 AM DF-EPT_WU Withdrawal Approved!
2012-07-07 06:08:13 AM DF-EPT_WU Withdrawal Requested
2012-07-07 06:08:02 AM DF-EPT_WU Withdrawal Approved!
2012-06-25 07:39:38 AM Lock Transfers Withdrawal Approved!
2012-06-25 07:39:38 AM Lock Transfers Withdrawal Requested
2012-06-25 07:38:02 AM DF-EPT_WU Withdrawal Requested
2012-06-25 07:09:15 AM Lock Transfers Withdrawal Approved!
2012-06-25 07:09:15 AM Lock Transfers Withdrawal Requested
2012-06-24 04:11:42 AM DF-EPT_WU Withdrawal Approved!

This is complete S*** to me i have no clue what there doing anymore it is only a small withdrawal they will use all these under hand tactics to confuse me for a little longer ?

Just to add a few bits more ive not had any email responses from Lock poker now for 12 days but this is the back Emails

Quinn
JUL 06, 2012 | 03:04PM EDT
Hi There,
Our apologies for the delay. I'm afraid that WU are processing a bit slow right now. I would suggest requesting a withdrawal via Neteller or Moneybookers. Let us know if you'd like us to cancel your current withdrawal and we can do this for you.
All my best,
Quinn
CSR, Lock Support


Emma
JUL 04, 2012 | 12:56PM EDT
Hi its coming up to a month since my 1st withdrawal request still not been paid
could you look into why it is taking 26 days + to receive my payment always have had not response from support in over a week now

Emma
JUL 02, 2012 | 02:11PM EDT
Hi could you please just get my withdrawal sorted and paid to me it has been 24 days from my 1st withdrawal request
i need the payment urgently i have messaged your support over 10 times what is your problem?


Quinn
JUN 30, 2012 | 11:04AM EDT
Hi There,

I see that your WU as requested on the 25th. This can take up to one week to process.

Please view the details and pickup info for this in your Cashier's History section.
All my best,

Quinn

Emma
JUN 24, 2012 | 08:15PM EDT
Hi it is now 14 days since my withdrawl request it is not acceptable at all
you have had 10 working days to process and pay me what is owed to me
i have sent my passport etc to your "team" so i really dont understand what is with the neglectful manner in which your treating a customer


Emma
JUN 21, 2012 | 07:22AM EDT
Hello
5th email to you and your support team it is now 9(working days) of waiting for your cashier manager to click a few buttons
The original reason for my withdrawl was the poor quality software the lack of customer support and the fact you paid rakeback whenever you felt like it
the 9 days withdrawl time (so Far) along with the $30 withdrawl is just the icing on the cake
Could you please get your "cashier manager" to click those few button today please im tired of dealing with your "company" now.
i totally disagree with the term "revolution gaming" waiting 4 days for email replies is hardly a "revolution"


Mary
JUN 16, 2012 | 04:51AM EDT
Hello,
Our Cashier Manager had informed me that they have submitted a Western Union payout for you and it will be processed within 2-7 business working days (ex. weekends). Please look out for a confirmation email from our Cashier, that will include your pickup info that you need to take to a local Western Union branch (in Nottingham). Do not forget to bring photo ID, which is necessary to release your funds.
Many thanks,

Mary


Emma
JUN 15, 2012 | 07:40AM EDT
Original message
Hi this is my 2nd Email regarding my withdrawl request on the 10th of June so far ive not received any replies from you
could you tell me where my money is? i really dont expect to be ignored after paying you $30 to process a withdrawl that
has taken 5 days so far.

Are you a non-american with access to neteller/moneybookers?

Why would you do WU with those options available

Its complicated my billing address is different to my home address so to verify a neteller or moneybookers it would be difficult as i don't have access to my billing address to get a statement etc

All my mail comes to this address (non billing add) but ive sold this house now so really dont want to change my bank (billing address) to this 1 Western union was really the only sensible option.

Requested 7/3, processed 7/14, $ in hand 7/18. Sent email today about fee reimbursement.

why cant the geniuses at lock take care of the fee during the request? why must we email for it? seems silly

my mtcn shows money as unavailable still. after I was sent to western again by support. they could have called and known it was unavailable. I hope they send it out to me today.

waiting since 6/8... have made multiple requests and countless emails have been sent. this is ****ing pointless.....

2012-07-06 11:56:11 AM DF-EPT_WU Withdrawal Requested.

mtcn # in e-mail today. weeee only 12 days

do you have to do the verification process to be able to us WU? im just not too keen on giving them a copy of my drivers license. all theyd need is a SS# and theyd have all they need to steal my ID

you can cover up everything but your pic and address

Perfect. Thanks!

still waiting on 2k withdraw approved on 7/9. Was told 7 days ago via email that i would have my control number to pick up my money in 48 hours, 5 days after the elapsed quoted time i have no control number. I have email support 4 times in the last 5 days, and haven't recieved a reply. im getting worried. i would like to get at least a reply.

If you email me your details I can look into this for you.

A couple questions.

I just submitted a WU withdrawal request. Where exactly in the cashier does the the "processed" message appear? Do I receive an email? I've been browsing the thread to find the answer, but If someone could summarize the process I would appreciate it.

Thank You

Still waiting on my western union withdrawl requested on 7/8/12. I have emailed support a few times with no luck. Under the status it's still listed as "under review" I did email shane and he got back to me very quickly and said he would forward my request to support, though i've still heard nothing. Will keep everyone updated. At this point i don't even care if they take the 10 percent fee to be honest.

Still waiting on WU withdrawal ($1300+) requested on 7/8. Six emails, various pms to Shane. Shane replied to email and said he would contact the support team via email yesterday. About and hour later, I got an email from support stating that the cashier team was experiencing a 'minor delay', but I should expect my pickup details 'very soon' as my withdrawal has been given 'priority' status, whatever that means...

Nearly two days after being given 'priority status' and being told I should expect pickup details 'very soon' I have received .... NOTHING.

I hope in the next 2 days I get my WU payout like the e-mail stated I received that " I'll get my payout by this week"

So I got no notice as far as the withdrawal went, do see a control # now, do I just go and pick it up wherever? Does it expire and I'm SOL as far as money after a certain period?

The current cash out time for WU seems to be 10-12 days. I didn't receive any updates on my withdrawal, just an email 10 days later when it was ready to pickup. I believe you have to pick up your money around where you live. You can't have New York listed as your address and try to pick it up in Vegas. I know there is an expiration, but I don't remember how long you have. If anyone else remembers, please let us know.

Just received an email at 11:45 AM stating that my WU payout has been declined.

Then received an email at 11:45 stating that Lock Poker will email me when my payout has been processed.

I login to the cashier at 12:00 and see that I know have a sender, sender address, and the status of my cashout is 'accepted', but there is no MCTN number yet. Is this normal? Seems pretty damn confusing....

Hope this is good news and not bad...