finally got my money.

withdrew on the 9th. got it on 28th.

Still have not gotten reimbursed fees though.

They claim i did get email on 24th. NOPE never got it. Said it might be in spam. NOPE, checked didn't show up there. Details never showed up on history page of cashier either.

The funny thing is the first email response I got about this was that it had been processed in April. So a withdraw made in June was processed in April.

Folks these guys can now time travel, Impressive.

Now if I can ever get my withdraw fee back that would really be impressive.

1st withdrawal took about 2 weeks, but my ID verification forms were still being processed when I submitted my request. Just put in for western union withdrawal #2 with Lock.

Requested: 6/29/12
Approved: ?
Processed: ?

Wondering this as well. Received my WU MasterCard last week and have a pending withdrawal. Looks like you can load the card right online with the MTCN number. I'll report back after I try it. $750 limit might not work for everyone. For the 2k withdrawal, an agent could load it with $750 and give you the rest in cash for a $4.95 fee.

Original funds recovered

How many are we legible for

It says one on the cashier page, but some are saying you can get two.

Thanks

Received my original funds back in my account today. Pretty sure missing the withdrawal free, but hey, I'll take what I can get. Sent another cash out today and will update if/when it goes through.

Tobayyy

Yep - Thats the way it works - I have had mine (wu pre-paid visa) for 6 months and have received and sent using it. It sure beats having to go in person and collect or send!!

And unlike other pre-paid cards --They Do Not charge any Fee's when you spend the money thats on it!!

Does anyone know if you can make a deposit while you have a pending WU withdrawal?

Requested WU on 6/27. Have not received any emails. PM sent to imjustshane

Requested on 6/29, says denied in cashier on 6/30. My address still hasn't been changed in the cashier idk if that matters. Just looking for answers.

still waiting on my 2nd request

Yeah, this is pretty important actually.

There are even times that Lock will TELL you it's been processed when it apparently has not.

So request April 15
Lock says "congrats, it's processed" on Apr 29
request another cashout on May 1
then on May 10 Lock says that the first one is NOW being processed.

That's one aspect. And you are aware of some of the others.

The gap time between "request" and "process" is so wildly inconsistent and the communication is so bad that it is completely unfair to put that on the user.

I understand that in a situation like the above hypothetical, Lock could be willing to give the user the benefit of the doubt and reimburse for both. But then we get back to that issue of the bad communication again. Making the user send in three more emails and then PM you about it just to get back his $30 that was the fault of Lock's miscommunication in the first place is not very efficient for anyone. etc etc.

Requested Wu on 6/28 haven't heard anything yet. Does anyone know if you can deposit while you have a pending WU withdrawal?

Making the user send in three more emails and then PM you about it just to get back his $30 that was the fault of Lock's miscommunication in the first place is not very efficient for anyone. etc etc.[/QUOTE]

FWIW I'm still waiting to get my processing fee back on my withdraw on the 9th that was processed on the 24th. I have emailed support about this and no responses at all. BTW never had an issue with Lock on this before the switch.

Its just amazing if proper communication was used, and emails answered correctly, how many less emails and pms would be needed and how much easier it would be for everyone here.

HELP ME HELP YOU, HELP ME HELP YOU.

I emailed support and they responded within 3 days to reimburse my processing fee.

Don't understand how I seem to have such a drastic difference with Lock and their support compared to most here.

FWIW, I received my latest reimbursement the same day that I emailed my request.

I know what you mean. Every time I've emailed them I've gotten a response back within 48 hours so not sure why some people have such horrendous luck.

hi cashed out on 6/22.. 6/28 it shows name under on my cashier history .. but there was no pick up number.. now its july 1. i check again no control number/. what is going on? shane pls help me or rizen thank u much. love u guys

The mtcn number will most likely appear today or tomorrow. If it doesn't email support or PM Shane or Rizen.

Requested cashout 6/21
Confirmed 6/30
Payout received 7/1

got an email saying i got my withdrawal cancelled. went to my history and everything was there besides the MTCN number. i emailed rizen and shane politely and im hoping im able to collect today

Requested WU cashout 6/26.
Today I get an email saying the cashout has been declined. I check my account to find only the fee has been refunded, and my history says the cashout has been accepted, but there's no control number.

Cool stuff.

I've sent an email with all my info, including email address on file, new lock user name, old lock user name, and my full name for my withdraw fee refund.

I got an email back requesting that i give them all the same information since my email didn't match. It came from my aim address, HOWEVER ON THE EMAIL I SENT THEM I GAVE THEM THE CORRECT INFO.

why are u guys making it so hard to do something so easy.

Anytime you correspond with a poker site you should be sending from the email address linked to your account. Its not that hard, i have had 0 problems with Lock so far.

So are the majority of WU cash outs being approved/received in ~7 days or no? I'm trying to decide whether or not to deposit on there.