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06-20-2012 , 02:25 PM
#601
HouseholdCrook
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banned
Join Date: Mar 2012 Posts: 95
I received my WU info yesterday for 6/8 request. The cashier emailer told me i will not be receiving the transaction fee because it is my 2nd of the month, i thought new process accounted for 2 free Wu a month? What can i do now that the cashier is telling me that's not the procedure?
06-20-2012 , 04:21 PM
#602
Sabice
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banned
Join Date: Jan 2011 Posts: 129
Quote:
Originally Posted by HouseholdCrook
I received my WU info yesterday for 6/8 request. The cashier emailer told me i will not be receiving the transaction fee because it is my 2nd of the month, i thought new process accounted for 2 free Wu a month? What can i do now that the cashier is telling me that's not the procedure?
talk to shane/rizen or email support because shane did say 2 free WU per month. They should put a refund back in your account. Did u go pick up the WU yet?
06-20-2012 , 07:09 PM
#603
justin
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old hand
Join Date: Aug 2004 Posts: 1,522
If i want to cashout via western Union do I have to make a deposit with Western Union?
06-20-2012 , 07:23 PM
#604
BrianRx74's Avatar
BrianRx74
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grinder
Join Date: Feb 2009 Posts: 458
Quote:
Originally Posted by justin
If i want to cashout via western Union do I have to make a deposit with Western Union?
No.
06-20-2012 , 07:34 PM
#605
BrianRx74's Avatar
BrianRx74
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grinder
Join Date: Feb 2009 Posts: 458
Quote:
Originally Posted by Mckittrick19
Got my number today. I hope when i get my WU card i can load it online and won't have to go to store. Anyone know if you can?
Just received my card today...anyone else load one yet? Store or online?
06-20-2012 , 07:45 PM
#606
ALawPoker's Avatar
ALawPoker
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Pooh-Bah
Join Date: Jul 2005 Posts: 5,269
Quote:
Originally Posted by BrianRx74
This is from Shane yesterday regarding WU withdrawals...

Hey guys just a quick update, we wont hit full speed with these till we clear the backlog. The situation will continue to improve as we move forward.

Hopefully this means things are getting better.
I'm glad it's getting better, and Lock withdraw is still better than a lot of options. But these PR announcements are kind of funny. It's not like "the backlog" is a function of anything but Lock incompetence in the first place. And I don't get how hard it is to clear it.. you send out the payments and then no more backlog.

Maybe there are processor limits, but then it should be pretty easy to know exactly when everyone will be paid. "Oh we have X limit, and Y amount of money in front of you, you'll be paid on Friday, sir."
06-20-2012 , 08:49 PM
#607
GamblingProblems
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banned
Join Date: Jun 2012 Posts: 44
Quote:
Originally Posted by ALawPoker
I'm glad it's getting better, and Lock withdraw is still better than a lot of options. But these PR announcements are kind of funny. It's not like "the backlog" is a function of anything but Lock incompetence in the first place. And I don't get how hard it is to clear it.. you send out the payments and then no more backlog.

Maybe there are processor limits, but then it should be pretty easy to know exactly when everyone will be paid. "Oh we have X limit, and Y amount of money in front of you, you'll be paid on Friday, sir."
agree!

Also, he says that they "wont hit full speed until this backlog clears" ....okay, well then ANSWER the obvious question:

WHEN WILL IT HIT FULL SPEED??? ...and therefore the 72 hours maximum as promised ORIGINALLY????
06-20-2012 , 11:26 PM
#608
Sabice
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banned
Join Date: Jan 2011 Posts: 129
I requested a WU tonight and didnt have to pay a processing fee. Looks like the first 2 are free instantly per month now and you dont have to get refunded the money to your account. This is a good move by lock because im sure they were getting flooded with refund emails.

Hopefully the processing of the WU withdrawals timeframe goes down now and they clear up the backlog. Will update when i get my MTCN #.
06-20-2012 , 11:36 PM
#609
rscottsdale
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journeyman
Join Date: Jan 2010 Posts: 222
Quote:
Originally Posted by IBGrindin
requested 6/5 and still processing. wtf?
+1
06-20-2012 , 11:58 PM
#610
IHaveAGun
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newbie
Join Date: Jun 2012 Posts: 29
Requested today..will update
06-21-2012 , 12:53 AM
#611
glockdiesel
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centurion
Join Date: Oct 2011 Posts: 166
Quote:
Originally Posted by BrianRx74
Just received my card today...anyone else load one yet? Store or online?
What exactly is the western union card. How does it work and does it work for lock?
06-21-2012 , 01:42 AM
#612
bisaya00
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newbie
Join Date: Jun 2012 Posts: 29
hi shane, can u help me out pls. i requested a western union withdrawal on 6/6. its been 14 days and i still dont have the pick up info. i emailed support once. but it didnt help. i also checked the status of my withdrawal it still on requested status. i dont get it . pls help me shane. my nick name on lockpoker is "Germal" thank you in advance.
06-21-2012 , 02:07 AM
#613
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BrianRx74
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grinder
Join Date: Feb 2009 Posts: 458
Quote:
Originally Posted by glockdiesel
What exactly is the western union card. How does it work and does it work for lock?
It is a prepaid mastercard that can be loaded instead of picking up cash. You can go to most WU places and pick up one or apply online at westernunion.com. Just for people that prefer to carry a credit card vs. cash. I believe you can load $750 per transaction and it can hold 10k max.
06-21-2012 , 03:26 AM
#614
glockdiesel
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centurion
Join Date: Oct 2011 Posts: 166
Quote:
Originally Posted by BrianRx74
It is a prepaid mastercard that can be loaded instead of picking up cash. You can go to most WU places and pick up one or apply online at westernunion.com. Just for people that prefer to carry a credit card vs. cash. I believe you can load $750 per transaction and it can hold 10k max.
Nice thanks for the reply. Def going to look into it. Have you used yours yet? I'm guessing when you do a withdrawal you just call up and have it sent to your card instead of picking it up right? $750 is the max per transition? So if you did a 2k withdrawal you wouldn't be able to get it all on the card.
06-21-2012 , 04:58 AM
#615
CEnos90
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grinder
Join Date: Nov 2011 Posts: 578
Shane,
Western Union withdrawal on 8th day and have yet to receive email with pickup details or refund for withdrawal fee. Can you please expedite this, asap? Username: s00tedj0kerz. Thanks for all you help!
06-21-2012 , 06:04 AM
#616
iWillNotBust's Avatar
iWillNotBust
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banned
Join Date: Jun 2012 Posts: 65
Quote:
Originally Posted by glockdiesel
Nice thanks for the reply. Def going to look into it. Have you used yours yet? I'm guessing when you do a withdrawal you just call up and have it sent to your card instead of picking it up right? $750 is the max per transition? So if you did a 2k withdrawal you wouldn't be able to get it all on the card.
Wondering this as well. I've been thinking about the card, but with the new limits prob won't be taking off less than the max.
06-21-2012 , 09:51 AM
#617
rscottsdale
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journeyman
Join Date: Jan 2010 Posts: 222
Quote:
Originally Posted by rscottsdale
+1
WU cashout requested June, 5th.

Now its no longer processing in my cashier, and I haven't received an email with pickup info
Last edited by rscottsdale; 06-21-2012 at 10:07 AM. Reason: date
06-21-2012 , 11:10 AM
#618
peldini
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adept
Join Date: Dec 2008 Posts: 889
Quote:
Originally Posted by rscottsdale
WU cashout requested June, 5th.

Now its no longer processing in my cashier, and I haven't received an email with pickup info
at least you are going in the right direction
06-21-2012 , 11:11 AM
#619
suppersready
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journeyman
Join Date: May 2012 Posts: 202
WU withdraw requested 9th.

emailed support and they did tell me my transaction well be approved in next few days.


Have a nice day
06-21-2012 , 02:51 PM
#620
BrianRx74's Avatar
BrianRx74
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grinder
Join Date: Feb 2009 Posts: 458
Quote:
Originally Posted by glockdiesel
Nice thanks for the reply. Def going to look into it. Have you used yours yet? I'm guessing when you do a withdrawal you just call up and have it sent to your card instead of picking it up right? $750 is the max per transition? So if you did a 2k withdrawal you wouldn't be able to get it all on the card.
Have not used it yet...just picked it up yesterday. I was hoping someone could answer the question of how it is loaded. I know for sure the WU agent could load the $750 and give you the rest in cash. $4.95 fee to load the card each time though. Might be worth it for the convenience.
06-21-2012 , 03:28 PM
#621
rscottsdale
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journeyman
Join Date: Jan 2010 Posts: 222
Quote:
Originally Posted by rscottsdale
WU cashout requested June, 5th.

Now its no longer processing in my cashier, and I haven't received an email with pickup info
Received 6/21

Requesting new WU for max now...will update
06-21-2012 , 04:42 PM
#622
spacecadet
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centurion
Join Date: Dec 2011 Posts: 143
My withdrawal was approved on 6/12, but I never received an email with the pickup information. I have emailed support twice asking about this but received no response. Advice?
06-21-2012 , 05:48 PM
#623
ALawPoker's Avatar
ALawPoker
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Pooh-Bah
Join Date: Jul 2005 Posts: 5,269
Quote:
Originally Posted by spacecadet
My withdrawal was approved on 6/12, but I never received an email with the pickup information. I have emailed support twice asking about this but received no response. Advice?
I've had that happen before and it was sent to my spam folder.. actually, I don't know for sure it went to my spam folder, that's what support told me probably happened but maybe they just never sent it. But anyways you could check there. Probably either that or they forgot to send it, and now you have to deal with the horrendous wait time for Lock support.
06-21-2012 , 07:58 PM
#624
bisaya00
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newbie
Join Date: Jun 2012 Posts: 29
shane, i checked my withrawal window. it says AUTORIZED on 6/21. but i still dont have the pick up info in my email.
06-21-2012 , 10:04 PM
#625
GTM13's Avatar
GTM13
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banned
Join Date: Jan 2012 Posts: 436
Quote:
Originally Posted by bisaya00
shane, i checked my withrawal window. it says AUTORIZED on 6/21. but i still dont have the pick up info in my email.
just because it's authorized doesn't mean it has been processed through and sent yet. It just means your 1 step closer, so don't worry about them not sending you the info just yet give it a bit more time.


1.5k Withdraw: 6/20
Received MTCN: ?
Picked up: ?
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